BlueCross Box Hill is an aged care home with 216 beds located in Box Hill. It features dining areas, lounges, a gym, cinema, library, hair salon, private dining room, and a café. The design was influenced by Feng Shui to promote wellbeing.
The facility offers a variety of activities including physiotherapy, movie screenings, and group outings. There are cooking and gardening programs available, with raised beds for vegetable and herb planting. Clinical staff are present seven days a week, complemented by trained personal care attendants ensuring resident safety and comfort. BlueCross Box Hill is also conveniently located near shopping centers and churches.
Top Rated Home in Box Hill
One of the top homes in Box Hill according to residents and Government service audits.
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The Residents Experience rating shows what current residents at BlueCross Box Hill think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.
We sadly had to move our mum Imelda here as she was no longer able to live at home. After the initial settling in period for her and us, we have found Bluecross Box Hill to be wonderful. The staff are lovely, we can visit anytime. It’s always clean and the food looks really good. Mum hasn’t lost any weight. As my mother put it “everyone likes me here” . I think that say it all!
-Aesthetically pleasing, clean and smells nice. Rooms are a decent size with good views and natural light. There are some nice gardens around the grounds. -They seems to have a lot of group activities and opportunities for the residents to get involved. However I don’t think the activities were that inclusive for those with hearing and vision loss. - According to my late father the food was barley edible and this seemed to be a view held by many of the residents. - There are a hand full of really lovely staff however they seemed to be having staffing issues during my dads stay which resulted in a lot of inexperienced international staff caring for him. - Clothes often went missing - Staff often used unsafe manual handling practises that don’t promote dignity of the residents such as sliding them up the bed using their pants. - Staff had to be constantly reminded to do basic things like put hearing aids in and putting call bells within reach. Add on: I have sent a detailed outline of concerns to email provided in blue cross’s response to my review. Am yet to hear back from them months later.
Box Hill Blue Cross is in an especially good location for mums family to visit. A welcoming entrance, a good sized comfortable bedroom surrounded by plenty of lounge areas and lovely courtyards. The staff are very friendly, caring and welcoming not only to residents but to families. Regular emails/newsletters keep us updated. Activities that are provided are very beneficial for the residents wellbeing. The dining room and activity areas are a great place for our elderly to gather as a group for meals and especially for company. In general a very good environment.
My husband was only at Blue Cross for a few weeks before he passed away, but he was very well cared for during that time, especially on the night he died, as the nurses and carers on duty were so very kind and gentle, not only caring for my husband, but also making sure I was alright as well. It is a lovely facility and I recommend it to anyone who need to find a home away from home for a family member.
Wonderful care from friendly kind carers and nurses
$650,000 - $1,400,000 · 173 rooms · Concessional residents welcome
Suite | 1 | Ensuite | 20-21 m2 | |
Superior | 1 | Ensuite | 21-24 m2 | |
Apartment | 1 | Ensuite | 47-54 m2 |
Types of staff employed
The average resident at BlueCross Box Hill received 212 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 106% of their daily total care target of 200 minutes set by the Australian government based on the unique needs of their residents.
About the operator
Safety Checks
What is the ACQSC star rating of BlueCross Box Hill?
BlueCross Box Hill has an overall ACQSC star rating of Acceptable.
What is the price range of residential aged care at BlueCross Box Hill?
BlueCross Box Hill has 3 different types of rooms which range in price between $650,000 and $1,400,000 maximum refundable accomodation deposit.
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