BlueCross Box Hill Reviews, Photos & Availability | Caring Co
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BlueCross Box Hill

· 40 Dorking Road Box Hill 3128 Vic

Residential aged care at BlueCross Box Hill in Box Hill, Victoria

  • Permanent
  • Respite
  • Dementia
  • About the home

    BlueCross Box Hill is an aged care home with 216 beds located in Box Hill. It features dining areas, lounges, a gym, cinema, library, hair salon, private dining room, and a café. The design was influenced by Feng Shui to promote wellbeing.

    The facility offers a variety of activities including physiotherapy, movie screenings, and group outings. There are cooking and gardening programs available, with raised beds for vegetable and herb planting. Clinical staff are present seven days a week, complemented by trained personal care attendants ensuring resident safety and comfort. BlueCross Box Hill is also conveniently located near shopping centers and churches.

    • Gardens
    • Onsite hairdresser
    • Nearby shops
    • Organised activities

    Top Rated Home in Box Hill

    One of the top homes in Box Hill according to residents and Government service audits.

    8.6
    Overall Score
    195
    Staffing Minutes
    3 Year Accreditation

    BlueCross Box Hill Reviews

    8.2· Recommended by 85% residents

    Categories

    Staff8.2
    82%
    Home8.1
    81%
    Independence8.2
    82%
    Food6.7
    67%
    Kindness8.8
    88%
    Safety9.3
    93%

    The Residents Experience rating shows what current residents at BlueCross Box Hill think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Helen McInnes
    Helen McInnes
     · 26/08/2022

    We sadly had to move our mum Imelda here as she was no longer able to live at home. After the initial settling in period for her and us, we have found Bluecross Box Hill to be wonderful. The staff are lovely, we can visit anytime. It’s always clean and the food looks really good. Mum hasn’t lost any weight. As my mother put it “everyone likes me here” . I think that say it all!

    L E D
    L E D
     · 08/01/2022

    -Aesthetically pleasing, clean and smells nice. Rooms are a decent size with good views and natural light. There are some nice gardens around the grounds. -They seems to have a lot of group activities and opportunities for the residents to get involved. However I don’t think the activities were that inclusive for those with hearing and vision loss. - According to my late father the food was barley edible and this seemed to be a view held by many of the residents. - There are a hand full of really lovely staff however they seemed to be having staffing issues during my dads stay which resulted in a lot of inexperienced international staff caring for him. - Clothes often went missing - Staff often used unsafe manual handling practises that don’t promote dignity of the residents such as sliding them up the bed using their pants. - Staff had to be constantly reminded to do basic things like put hearing aids in and putting call bells within reach. Add on: I have sent a detailed outline of concerns to email provided in blue cross’s response to my review. Am yet to hear back from them months later.

    Barb Warburton
    Barb Warburton
     · 06/08/2021

    Box Hill Blue Cross is in an especially good location for mums family to visit. A welcoming entrance, a good sized comfortable bedroom surrounded by plenty of lounge areas and lovely courtyards. The staff are very friendly, caring and welcoming not only to residents but to families. Regular emails/newsletters keep us updated. Activities that are provided are very beneficial for the residents wellbeing. The dining room and activity areas are a great place for our elderly to gather as a group for meals and especially for company. In general a very good environment.

    Fay McPherson
    Fay McPherson
     · 29/07/2021

    My husband was only at Blue Cross for a few weeks before he passed away, but he was very well cared for during that time, especially on the night he died, as the nurses and carers on duty were so very kind and gentle, not only caring for my husband, but also making sure I was alright as well. It is a lovely facility and I recommend it to anyone who need to find a home away from home for a family member.

    Helen Vincent
    Helen Vincent
     · 24/08/2019

    Wonderful care from friendly kind carers and nurses

    Rooms & Pricing

    $650,000 - $1,400,000 · 173 rooms · Concessional residents welcome

    Suite1Ensuite20-21 m2
    Superior1Ensuite21-24 m2
    Apartment1Ensuite47-54 m2

    About the Staff

    195
    195 mins
    All Care Staff
    32 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Lifestyle and Recreation

    The average resident at BlueCross Box Hill received 195 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 99% of their daily total care target of 196 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Blue Cross Community Care Services Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 69939338435

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited
    • 3 Years accreditation period

    Location

    40 Dorking Road Box Hill 3128 Vic

    Questions

    What is the ACQSC star rating of BlueCross Box Hill?

    BlueCross Box Hill has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at BlueCross Box Hill?

    BlueCross Box Hill has 3 different types of rooms which range in price between $650,000 and $1,400,000 maximum refundable accomodation deposit.

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