Mercy Place Keon Park (Reservoir) Reviews, Photos & Availability | Caring Co
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Mercy Place Keon Park (Reservoir)

· 15 Tunaley Parade Reservoir 3073 VIC

Residential aged care at Mercy Place Keon Park (Reservoir) in Reservoir, Victoria

  • Permanent
  • Respite
  • Dementia
  • About the home

    Mercy Place Keon Park is structured into six households, each housing 16 residents with shared kitchens, dining, and lounges, aimed at creating a family-style atmosphere. The facility includes a chapel, prayer rooms, a hair salon, a gym/wellness center, and a private dining room. Residents can also enjoy a library and a ground-floor café with a garden view and a baby grand piano.

    The home provides a range of contemporary room options with modern amenities, emphasizing high-quality care and a welcoming environment for senior living. A special promotional offer includes two free weeks of respite care when booking three weeks, available until December 31, 2022, under specific conditions.

    • Onsite chapel
    • Onsite hairdresser
    • Gardens
    • Specialised allied health services
    • Organised activities

    Top Rated Home in Reservoir

    One of the top homes in Reservoir according to residents and Government service audits.

    8.9
    Overall Score
    225
    Staffing Minutes
    3 Year Accreditation

    Mercy Place Keon Park (Reservoir) Reviews

    8.5· Recommended by 86% residents

    Categories

    Staff8.5
    85%
    Home8.3
    83%
    Independence8.8
    88%
    Food7.0
    70%
    Kindness8.9
    89%
    Safety9.5
    95%

    The Residents Experience rating shows what current residents at Mercy Place Keon Park (Reservoir) think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.

    Sofia Marouli
    Sofia Marouli
     · 23/11/2022

    Extremely rude staff! Terrible experience with a nurse named Karen! She was so rude

    thushari wickremesinghe
    thushari wickremesinghe
     · 18/01/2020

    Very toxic environment. Worked there till 2016. Having said that May be now it s a better place I don't know, heared management been changed.. I felt I wasted my time there. Care Manager then was very unprofessional/ cold/ Ill mannered person. I have 20 yrs work experience in 3 different countries this particular nursing home that I worked was the worst place I ever worked.

    Neil Chapman
    Neil Chapman
     · 07/03/2019

    Cannot fault the staff or management. From the cleaners to front desk, everyone was treated with the upmost respect. Day or night staff all should be proud of their work. Parking available at the side of property, and additional on street as well. Narrow road when both sides filled with cars though, play the 'chicken game' with oncoming cars. Hair dressing available and many outdoor sun areas to get some rays if you wish. There is a stairway to 1st floor and a lift as an alternative. Thank you once again staff and management.

    R Squirrel
    R Squirrel
     · 25/09/2018

    Nice, modern facility with mostly friendly and caring staff in my experience, however there are not enough care workers to provide adequate care to the residents and they are often understaffed.

    Anthony Cusack
    Anthony Cusack
     · 05/08/2016

    Mum & Dad both residents here. Excellent care, modern facilities, the friendliest staff, cafe, hairdresser, chapel, lounge area to sit when visiting.. Not a lot of off-street parking.

    Rooms & Pricing

    Refundable Accommodation Deposit (RAD) is a lump sum accommodation deposit refundable at the end of stay.

    Room Type
    Price
    GrandeSingle room + ensuite
    $500,000
    ClassicSingle room + ensuite
    $450,000
    DeluxeSingle room + ensuite
    $550,000

    No Accommodation fee for respite

    You will only pay the Basic daily fee and may pay an additional services fee.

    Concessional residents welcome

    Mercy Place Keon Park (Reservoir) supports eligible government funded residents with subsidised fees.

    About the Staff

    225
    225 mins
    All Care Staff
    46 mins
    Registered Nurse

    Residents at Mercy Place Keon Park (Reservoir) on average received 225 minutes of total daily care (109% target) from a combination of support workers, enrolled and registered nurses. In September 2024, a Registered Nurse was on site 24:00 hours per day.

    Things to know

    About the operator

    • Operated by Mercy Aged and Community Care Ltd
    • Is Commonwealth government subsidised
    • ABN: 77191901062

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    15 Tunaley Parade Reservoir 3073 VIC

    Questions

    What is the ACQSC star rating of Mercy Place Keon Park (Reservoir)?

    This home has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Mercy Place Keon Park (Reservoir)?

    Mercy Place Keon Park (Reservoir) has 3 different types of rooms which range in price between $450,000 and $550,000 maximum refundable accommodation deposit.

    Updated: 19 October 2024