Mercy Place Keon Park (Reservoir)
Residential aged care at Mercy Place Keon Park (Reservoir) in Reservoir, Victoria
- Permanent
- Respite
- Dementia
About our home
Mercy Place Keon Park is structured into six households, each housing 16 residents with shared kitchens, dining, and lounges, aimed at creating a family-style atmosphere. The facility includes a chapel, prayer rooms, a hair salon, a gym/wellness center, and a private dining room. Residents can also enjoy a library and a ground-floor café with a garden view and a baby grand piano.
The home provides a range of contemporary room options with modern amenities, emphasizing high-quality care and a welcoming environment for senior living. A special promotional offer includes two free weeks of respite care when booking three weeks, available until December 31, 2022, under specific conditions.
- Onsite chapel
- Onsite hairdresser
- Gardens
- Specialised allied health services
- Organised activities
Mercy Place Keon Park (Reservoir) Rating
Based on resident reviews and Government service audits.
3 Year AccreditationMercy Place Keon Park (Reservoir) Reviews
Categories
The Residents Experience rating shows what current residents at Mercy Place Keon Park (Reservoir) think of the food, staff, care and more. These ratings are from the 2025 Aged Care Quality Commission Survey.
Extremely rude staff! Terrible experience with a nurse named Karen! She was so rude
Very toxic environment. Worked there till 2016. Having said that May be now it s a better place I don't know, heared management been changed.. I felt I wasted my time there. Care Manager then was very unprofessional/ cold/ Ill mannered person. I have 20 yrs work experience in 3 different countries this particular nursing home that I worked was the worst place I ever worked.
Cannot fault the staff or management. From the cleaners to front desk, everyone was treated with the upmost respect. Day or night staff all should be proud of their work. Parking available at the side of property, and additional on street as well. Narrow road when both sides filled with cars though, play the 'chicken game' with oncoming cars. Hair dressing available and many outdoor sun areas to get some rays if you wish. There is a stairway to 1st floor and a lift as an alternative. Thank you once again staff and management.
Nice, modern facility with mostly friendly and caring staff in my experience, however there are not enough care workers to provide adequate care to the residents and they are often understaffed.
Mum & Dad both residents here. Excellent care, modern facilities, the friendliest staff, cafe, hairdresser, chapel, lounge area to sit when visiting.. Not a lot of off-street parking.
Rooms & Pricing
No Accommodation fee for respite
You will only pay the Basic daily fee and may pay an additional services fee.
Concessional residents welcome
Mercy Place Keon Park (Reservoir) supports eligible government funded residents with subsidised fees.
About the Staff
Residents at Mercy Place Keon Park (Reservoir) on average received 203 minutes of total daily care (92% target) from a combination of support workers, enrolled and registered nurses. In September 2025, a Registered Nurse was on site 24:00 hours per day.
Things to know
About the operator
- Operated by Mercy Aged and Community Care Ltd
- Is Commonwealth government subsidised
- ABN: 77191901062
Safety Checks
- Certification valid
- Has not received notice of sanction
- Is accredited
Location
15 Tunaley Parade Reservoir 3073 VICQuestions
What is the ACQSC star rating of Mercy Place Keon Park (Reservoir)?
This home has an overall ACQSC star rating of Acceptable.
What is the price range of residential aged care at Mercy Place Keon Park (Reservoir)?
Mercy Place Keon Park (Reservoir) has 3 different types of rooms which range in price between $505,000 and $605,000 maximum refundable accommodation deposit.
Updated: 15 August 2026