HammondCare - The Glens Reviews, Photos & Availability | Caring Co
Australia > Victoria > Caulfield

HammondCare - The Glens

· 294 Kooyong Road Caulfield 3162 Vic

Residential aged care at HammondCare - The Glens in Caulfield, Victoria

  • Permanent
  • Respite
  • Dementia
  • About the home

    HammondCare Caulfield - The Glens, located in Caulfield southeast of Melbourne's CBD, offers a range of facilities for resident relaxation and socialization including spacious dining areas, a light-filled living room, and landscaped courtyards. The facility features an on-site physiotherapy room and gym, as well as a library. Specialized care is available for residents with complex needs such as dementia and palliative care.

    The care team focuses on building strong relationships with residents and their families, ensuring a sense of belonging. Staffing levels are above industry average, allowing for tailored care. The facility's executive chef provides high-quality, nutritious meals adapted to various dietary preferences and cultural backgrounds. HammondCare emphasizes resident independence and well-being through its evidence-based care model.

    • Gardens
    • Outdoor courtyard
    • Onsite hairdresser
    • Specialised allied health services

    HammondCare - The Glens Rating

    Based on resident reviews and Government service audits.

    Overall Score
    Staffing Minutes
    3 Year Accreditation

    HammondCare - The Glens Reviews

    7.5· Recommended by 73% residents



    The Residents Experience rating shows what current residents at HammondCare - The Glens think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Francesca Sanniu
    Francesca Sanniu
     · 20/01/2023

    i did my first placement at the glen facility i was so happy and got on very well with both the staff and residents i was looking forward to working with them but unfortunately something went wrong with my interview and everyone was telling me but don't worry, they'll take you anyway... instead that Friday I receive a negative email that ruined my weekend I was very sick, the last 2 weeks I didn't want to go to finish the placement but I had to do it.

    Inday Bising Wanda sa Australia
    Inday Bising Wanda sa Australia
     · 31/10/2022

    The place is amazing and staff are helpful and caring to all residents.. Residents feel at home and cared by the Carers!!

    Claire Macfarlane
    Claire Macfarlane
     · 25/09/2022

    I can only describe the level of care as negligent. My father was able to leave the facility with no apparent incident management in place. Police were not notified until he had been missing for over two hours.

    Vee White
    Vee White
     · 21/09/2022

    My mother is in TCP program and we are thinking of permanent care here. There are a lot of good points about the care. However, I have noticed the that the care staff always seem to be very inexperienced. I also wonder how many registered nurses there are for each shift.

    Renee Nutbean
    Renee Nutbean
     · 01/06/2022

    Highly reluctant to go public but second time to aged care commission and I wish I had know what I now know before placing mum here. Frontline Staff try however they are very young and inexperienced and not adequately trained or supported. Agree these Complex residents, including my mother however this is meant to be a dementia specific facility that promotes itself as being specialists in this area. Many many issues eg My mum left in feaces and urine soaked clothes for days. Despite promoting lifestyle and dementia activities and support, in realty it's non existent. In theory the easy thing to do would be to move her, however with the complexities of dementia and complete memory loss, moving to another facilty is an incredibly distressing exercise. So choose carefully

    Rooms & Pricing

    $425,000 - $550,000 · 79 rooms · Concessional residents welcome

    Single room + shared ensuite1Shared22m squared
    Double room2Shared32.5m2
    Single room + ensuite1Ensuite20m2

    About the Staff

    248 mins
    All Care Staff
    33 mins
    Registered Nurse

    Types of staff employed

    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Allied Health Assistants

    The average resident at HammondCare - The Glens received 248 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 115% of their daily total care target of 215 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by HammondCare
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 48000026219

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited


    294 Kooyong Road Caulfield 3162 Vic


    What is the ACQSC star rating of HammondCare - The Glens?

    HammondCare - The Glens has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at HammondCare - The Glens?

    HammondCare - The Glens has 3 different types of rooms which range in price between $425,000 and $550,000 maximum refundable accomodation deposit.

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