Baptcare Coasthaven Community Reviews, Photos & Availability | Caring Co
Australia > Victoria > Norlane

Baptcare Coasthaven Community

· 45 Robin Avenue Norlane 3214 Vic

Residential aged care at Baptcare Coasthaven Community in Norlane, Victoria

  • Permanent
  • Respite
  • About the home

    Coasthaven is a residential aged care facility located in Norlane, designed for seniors who need support with daily living. It offers various levels of care including respite, dementia, and end-of-life care.

    The facility features high-quality amenities such as dining and lounge areas, a chapel, library, gardens, a hairdresser, BBQ area, and a community hub. Meals are chef-prepared with a focus on nutrition and taste.

    Comprehensive healthcare services including podiatry, physiotherapy, and diversional therapy are available to residents. Spiritual support is provided through pastoral care services. For recreation, residents can enjoy regular entertainment, exercise programs, and outings using the facility's bus.

    Registered nurses are available around the clock to ensure the provision of professional care tailored to individual needs.

    • Onsite chapel
    • Gardens
    • Onsite hairdresser
    • Specialised allied health services
    • Transport
    • Organised activities

    Baptcare Coasthaven Community Rating

    Based on resident reviews and Government service audits.

    Overall Score
    Staffing Minutes
    1 Year Accreditation

    Baptcare Coasthaven Community Reviews

    8.4· Recommended by 87% residents



    The Residents Experience rating shows what current residents at Baptcare Coasthaven Community think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Mister Pips
    Mister Pips
     · 20/08/2022

    Friendly and professional staff and a supportive and inclusive environment for residents.

    shaz m
    shaz m
     · 07/09/2021

    Facility and staff were amazing when looking after my grandparents. Staff are thorough, friendly and helpful. Cannot fault this place. Thank you

    Fleur Gunner
    Fleur Gunner
     · 23/09/2020

    THEY DONT EVEN DESERVE 1 STAR!!!! Would never enter this place again. No care at all. This place is terrible. Management doesn’t know what they are doing. - residents always complaining about the food - my family member was there 4 months and there were 5 new chefs - my family member had passed away for many many housers before we walked in the room and found them. - no care given. - glasses and cutlery handed by the tops. - no one speaks English LISTS COULD GO ON AND ON!

    Jo Duncan
    Jo Duncan
     · 12/03/2020

    Although my father was a resident for a short time due to his terminal illness, the staff were amazing. He loved each and every one of them and ranted about how much he loved being there. Nothing was too much trouble for them and they made us feel very welcome with every visit. They supported us immensely at the end of his life and I cannot thank them enough.

    Sam Baxter
    Sam Baxter
     · 27/09/2019

    I’ve tried calling numerous times within the business house and EVERY time I get a voice recording saying to leave a message. It’s my wife’s nanna’s birthday and we can’t get a message put through to her. And it was 3.30pm! Completely unacceptable

    Rooms & Pricing

    $395,000 - $495,000 · 90 rooms · Concessional residents welcome

    Wattle1EnsuiteAverage 19 m2
    Banksia1EnsuiteAverage 17.5 m2

    About the Staff

    183 mins
    All Care Staff
    29 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Registered Nurses
    Personal Carers
    Care Managers
    Lifestyle and Recreation

    The average resident at Baptcare Coasthaven Community received 183 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 99% of their daily total care target of 185 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Baptcare Ltd
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 12069130463

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited


    45 Robin Avenue Norlane 3214 Vic


    What is the ACQSC star rating of Baptcare Coasthaven Community?

    Baptcare Coasthaven Community has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Baptcare Coasthaven Community?

    Baptcare Coasthaven Community has 2 different types of rooms which range in price between $395,000 and $495,000 maximum refundable accomodation deposit.

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