Residential aged care at Baptcare Coasthaven Community in Norlane, Victoria
About the home
Coasthaven is a residential aged care facility located in Norlane, designed for seniors who need support with daily living. It offers various levels of care including respite, dementia, and end-of-life care.
The facility features high-quality amenities such as dining and lounge areas, a chapel, library, gardens, a hairdresser, BBQ area, and a community hub. Meals are chef-prepared with a focus on nutrition and taste.
Comprehensive healthcare services including podiatry, physiotherapy, and diversional therapy are available to residents. Spiritual support is provided through pastoral care services. For recreation, residents can enjoy regular entertainment, exercise programs, and outings using the facility's bus.
Registered nurses are available around the clock to ensure the provision of professional care tailored to individual needs.
- Onsite chapel
- Gardens
- Onsite hairdresser
- Specialised allied health services
- Transport
- Organised activities
Baptcare Coasthaven Community Rating
Based on resident reviews and Government service audits.
1 Year AccreditationBaptcare Coasthaven Community Reviews
Categories
The Residents Experience rating shows what current residents at Baptcare Coasthaven Community think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.
Friendly and professional staff and a supportive and inclusive environment for residents.
Facility and staff were amazing when looking after my grandparents. Staff are thorough, friendly and helpful. Cannot fault this place. Thank you
THEY DONT EVEN DESERVE 1 STAR!!!! Would never enter this place again. No care at all. This place is terrible. Management doesn’t know what they are doing. - residents always complaining about the food - my family member was there 4 months and there were 5 new chefs - my family member had passed away for many many housers before we walked in the room and found them. - no care given. - glasses and cutlery handed by the tops. - no one speaks English LISTS COULD GO ON AND ON!
Although my father was a resident for a short time due to his terminal illness, the staff were amazing. He loved each and every one of them and ranted about how much he loved being there. Nothing was too much trouble for them and they made us feel very welcome with every visit. They supported us immensely at the end of his life and I cannot thank them enough.
I’ve tried calling numerous times within the business house and EVERY time I get a voice recording saying to leave a message. It’s my wife’s nanna’s birthday and we can’t get a message put through to her. And it was 3.30pm! Completely unacceptable
Rooms & Pricing
$395,000 - $495,000 · 90 rooms · Concessional residents welcome
| Wattle | 1 | Ensuite | Average 19 m2 | |
| Banksia | 1 | Ensuite | Average 17.5 m2 |
About the Staff
Types of staff employed
The average resident at Baptcare Coasthaven Community received 183 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 99% of their daily total care target of 185 minutes set by the Australian government based on the unique needs of their residents.
Things to know
About the operator
- Operated by Baptcare Ltd
- Not for profit business
- Is Commonwealth government subsidised
- ABN: 12069130463
Safety Checks
- Certification valid
- Has not received notice of sanction
- Is accredited
Location
45 Robin Avenue Norlane 3214 VicQuestions
What is the ACQSC star rating of Baptcare Coasthaven Community?
Baptcare Coasthaven Community has an overall ACQSC star rating of Acceptable.
What is the price range of residential aged care at Baptcare Coasthaven Community?
Baptcare Coasthaven Community has 2 different types of rooms which range in price between $395,000 and $495,000 maximum refundable accomodation deposit.
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