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Highton Gardens Care Community

· 209 South Valley Road Highton 3216 VIC

Residential aged care at Highton Gardens Care Community in Highton, Victoria

  • Permanent
  • Respite
  • Dementia
  • About the home

    Highton Gardens Care Community is located in a residential area of Geelong, close to various amenities. The facility features a new wellness center providing rehabilitation and restorative care. The community is vibrant with regular visits from musicians and entertainers; it has a popular piano and a busy coffee cart. There's a focus on social activities like afternoon happy hours, and residents can partake in gardening, arts, and other hobbies.

    Residents at Highton Gardens can pursue their interests independently or with others, emphasizing personalized living experiences. The environment supports learning, social interaction, and high-quality care, making it a suitable option for seniors seeking an active and engaging lifestyle.

    • Gardens
    • Nearby shops
    • Organised activities
    • Onsite hairdresser
    • Exercise classes

    Highton Gardens Care Community Rating

    Based on resident reviews and Government service audits.

    8.6
    Overall Score
    166
    Staffing Minutes
    3 Year Accreditation

    Highton Gardens Care Community Reviews

    7.9· Recommended by 79% residents

    Categories

    Staff7.9
    79%
    Home8.0
    80%
    Independence7.8
    78%
    Food6.8
    68%
    Kindness8.8
    88%
    Safety9.3
    93%

    The Residents Experience rating shows what current residents at Highton Gardens Care Community think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Angela Young
    Angela Young
     · 14/02/2023

    I’d like to express my thanks and appreciation to the staff at Highton Gardens in particular Shaun and Georgia. Their understanding, personal interest and time spent in helping support my mother at a difficult time was greatly appreciated.

    Rosanne Bourke
    Rosanne Bourke
     · 09/03/2022

    Transition into aged care at Highton Gardens Care Community has been a positive experience for my parents. Firstly starting as a trial with respite care then making the decision to stay permanently because of the caring supportive environment provided by all the staff. This home has a great culture where the residents well being is of the highest priority. Very happy family here

    Gillie B
    Gillie B
     · 26/02/2022

    The staff are good and the residence is presentable. However I have found in the past, my resident has been left in "medical isolation" with no working alarm, no doctors called and no observations overnight, dead flowers constantly left in their room, 6 bottles of shampoo missing, their mental health declining due to lack of interaction, ongoing issues with the hearing aide ie no batteries and even the wrong hearing aide and still in bed dressed in her pyjama's at 10.30am. I have now been advised due to awkward pressure from a family member, that improvements are being made. Though I was part of a "family" meeting, I was not at anytime updated regarding the issues discussed, though Management would have you believe in their response below, that I was. Not even after sending several emails to enquire, as mentioned I would do in the said meeting. Family wish to give this home the benefit of the doubt as "things have changed" and I sincerely hope this is the ongoing. What is disappointing and upsetting for me is I shall never be informed nor notified of any updates as I am not family. Excellent care is what this precious resident needs after being there for me for 40 years.

    Gregory R
    Gregory R
     · 24/02/2022

    in relation to comments made by Gillane B. Those comments are not supported by our family, nor does the family believe they are warranted.

    Rooms & Pricing

    $450,000 - $475,000 · 97 rooms · Concessional residents welcome

    Superior1Ensuite20
    Classic1Ensuite20

    About the Staff

    166
    166 mins
    All Care Staff
    49 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Lifestyle and Recreation

    The average resident at Highton Gardens Care Community received 166 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 85% of their daily total care target of 196 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by DPG Services Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 38090007999

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited
    • 3 Years accreditation period

    Location

    209 South Valley Road Highton 3216 VIC

    Questions

    What is the ACQSC star rating of Highton Gardens Care Community?

    Highton Gardens Care Community has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Highton Gardens Care Community?

    Highton Gardens Care Community has 2 different types of rooms which range in price between $450,000 and $475,000 maximum refundable accomodation deposit.

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