Mercy Place Montrose (Nursing Home) Reviews, Photos & Availability | Caring Co
Australia > Victoria

Mercy Place Montrose (Nursing Home)

· 991 Mount Dandenong Tourist Road Montrose 3765 Vic

Residential aged care at Mercy Place Montrose (Nursing Home) in Montrose, Victoria

  • Permanent
  • Respite
  • Dementia
  • About the home

    Mercy Place Montrose is an aged care home located at the foothills of the Dandenong Ranges. It offers a community environment with personalised care. Facilities include a sunroom, gardens, and communal lounges, supporting both independence and social interaction. Residents can engage in activities such as arts and crafts, group exercises, and gardening, along with enjoying entertainment provided by local volunteers, including musical performances and diversional therapy.

    The home caters to various faiths and cultures with services including church services and pastoral care. Staff support helps residents maintain an active and fulfilling lifestyle, ensuring a balance of independence and support.

    • Gardens
    • Onsite hairdresser
    • Organised activities

    Mercy Place Montrose (Nursing Home) Rating

    Based on resident reviews and Government service audits.

    Overall Score
    Staffing Minutes
    1 Year Accreditation

    Mercy Place Montrose (Nursing Home) Reviews

    8.8· Recommended by 90% residents



    The Residents Experience rating shows what current residents at Mercy Place Montrose (Nursing Home) think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Marisa Bottari
    Marisa Bottari
     · 15/03/2023

    Interestingly, all these reviews are very old!! PLEASE ensure due diligence is undertaken as glossy brochures can be very misleading. We removed our mother from there due to the abhorent lack of care, kindness and empathy. More than one staff member i.e., carers, nurses, verbalised how chronically short staffed they were and how they cannot allocate the time and care that is needed leaving residents unatended for hours. I witnessed first hand a number of incidences which totally shocked me!!! P.S. I had to allocate one star otherwise I couldn't post this!

    NR Anderson
    NR Anderson
     · 06/05/2019

    Great staff, friendly, caring and alert. The new building and upgrades are impressive. A great example of what aged care can look like. Allowing for the maintaining of a lifestyle that doesn't feel like a hospital whilst still considering the medical needs of the residents.

    Karen Falconer
    Karen Falconer
     · 03/04/2018

    My Mum recently went into the Mercy Aged Care Home reluctantly but it only took 2 days for her to say she loves it. She comes home every weekend to catch up with her family and even tells me not to drop in on her unless she needs something even though I drive right past the home on my way home

    Wyn Johnson
    Wyn Johnson
     · 14/03/2018

    I live here, it's a wonderful place to live. The staff are all extremely kind, nothing is too hard for them, and I have heard some very selfish requests whilst sitting in the lounge. If you have a family member who needs care, or is unable to live alone any more, I thoroughly recommend it

    Rose Boyle
    Rose Boyle
     · 22/11/2017

    My father was here and he was extremely happy here and told me that the staff could not be more attentive and pleasant. He spent a small amount of time in both the Hostel and the High Care area. When he passed the staff were very kind and helpful and made a very difficult time as easy as they possibly could.

    Rooms & Pricing

    $250,000 - $1,200,000 · 200 rooms · Concessional residents welcome

    Classic+1Ensuite13-15 m2
    Classic1Shared13-15 m2
    Deluxe+1Ensuite19.1 m2
    Grande1Ensuite13-15 m2
    Deluxe1Ensuite13-15 m2
    Superior1Ensuite23.5-25.8 m2
    Premier+1Ensuite19.7-25.8 m2
    Executive1Ensuite38.62-40.7 m2
    Superior+1Ensuite23.5-25.8 m2
    Premier1Ensuite18.5-25.8 m2

    About the Staff

    180 mins
    All Care Staff
    23 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Allied Health Assistants
    Lifestyle and Recreation

    The average resident at Mercy Place Montrose (Nursing Home) received 180 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 92% of their daily total care target of 195 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Mercy Aged and Community Care Ltd
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 77191901062

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Languages spoken

    • English


    991 Mount Dandenong Tourist Road Montrose 3765 Vic


    What is the ACQSC star rating of Mercy Place Montrose (Nursing Home)?

    Mercy Place Montrose (Nursing Home) has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Mercy Place Montrose (Nursing Home)?

    Mercy Place Montrose (Nursing Home) has 10 different types of rooms which range in price between $250,000 and $1,200,000 maximum refundable accomodation deposit.

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