Westgate Aged Care Facility Reviews, Photos & Availability | Caring Co
Australia > Victoria

Westgate Aged Care Facility

· 4 William Street Newport 3015 Vic

Residential aged care at Westgate Aged Care Facility in Newport, Victoria

  • Permanent
  • Respite
  • Dementia
  • About the home

    Westgate Aged Care is a high care residential facility with 90 beds, designed to enhance the personal well-being of its residents. The facility features a spacious lounge with a widescreen TV, a hydrotherapy bath, and a secure garden area for relaxation. An activities area is also available.

    The care philosophy emphasizes respect for residents’ preferences and continuous improvement. Westgate values strong partnerships with residents, their representatives, staff, suppliers, management, and the community to maintain high-quality care.

    • Gardens
    • Organised activities

    Top Rated Home in Newport

    One of the top homes in Newport according to residents and Government service audits.

    Overall Score
    Staffing Minutes
    1 Year Accreditation
    suburb average

    Westgate Aged Care Facility Reviews

    8.1· Recommended by 74% residents



    The Residents Experience rating shows what current residents at Westgate Aged Care Facility think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Harry Jay
    Harry Jay
     · 24/12/2022

    So it's either one star or five stars here, gauging reviews. My mother spent a couple of years at this facility prior to her passing and in the most, staff and management were reasonable and co-operative. I say 'in the most' because no facility can possibly be perfect and tailor all matters specific to families wants. I tinkered with taking mum out of this facility with the hope of finding aged care utopia, but that doesn't exist and I'm so glad we didn't move her now.

    Joan Wills
    Joan Wills
     · 20/09/2022

    I recently spent 2 weeks of respite care at Westgate Aged Care. I had a very positive experience, the staff were very friendly, caring and helpful. My room was comfortable and I was able to come and go as pleased, to go shopping and visit friends. Westgate is close to the Newport shops, Williamstown and the City. Overall, I had a restful and relaxing experience.

    Joanne Wheelahan
    Joanne Wheelahan
     · 10/07/2022

    As an ex registered nurse who has worked in various roles in aged care in the private and public sector I can happily recommend Westgate Aged Care. Our relative moved to Westgate from another aged facility where his health and concerns about his diet were ignored. Since moving to Westgate his health has improved and he is happy with his diet and meals. The management and staff are dedicated to giving the best care to their residents and are always available to listen to concerns from residents and relatives. From the start of the Covid pandemic the management were proactive and used their resources and experience to protect their residents and staff from Covid. A pity that more facilities didn’t do to same. The staffing levels are good compared to most other facilities and there is always a registered nurse at the facility.

    Suzi Newman
    Suzi Newman
     · 04/06/2022

    My relative receives wonderful care and support at Westgate Aged Care. The residence is safe and secure and has a bright and cheerful atmosphere. Great staff and management who are kind and dedicated. They go to great lengths to meet an individual’s needs. I couldn’t ask for a better place, especially during Covid lockdowns when I could relax knowing that my family member remained well and happy. Highly recommend.

    Jarvis Thorpe
    Jarvis Thorpe
     · 10/03/2022

    My grandma has escaped here multiple times during her WW2 flashbacks and this has caused her to be hit by multiple cars along the main road. Please lock some doors.

    Rooms & Pricing

    $300,000 - $550,000 · 0 rooms · Concessional residents welcome

    Shared Room with Ensuite2Ensuite26m2
    Shared Room with Shared Ensuite2Shared24m2
    Premium Single Room with Ensuite1Ensuite17m2
    Single Room with Ensuite1Ensuite14m2

    About the Staff

    176 mins
    All Care Staff
    39 mins
    Registered Nurse

    Types of staff employed

    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Lifestyle and Recreation

    The average resident at Westgate Aged Care Facility received 176 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 81% of their daily total care target of 217 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Pannavila Enterprises Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 32903252191

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited
    • 3 Years accreditation period


    4 William Street Newport 3015 Vic


    What is the ACQSC star rating of Westgate Aged Care Facility?

    Westgate Aged Care Facility has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Westgate Aged Care Facility?

    Westgate Aged Care Facility has 4 different types of rooms which range in price between $300,000 and $550,000 maximum refundable accomodation deposit.

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