TriCare Mt Gravatt Aged Care Residence

Karen Sexton

For anyone out there who have elderly parents and are looking at the move to an Aged Care Facility....I just want to sing the praises of our experience with TriCare Aged Care and Retirement Living and Tricare Mt Gravatt Nursing Centre. Since Mum's decision to move in to Care from Hospital and our first contacts with Aged Care facilities, we have been nothing but impressed with TriCare. Their Head Office has been generously helpful in answering questions and helping us understand the process, not only with TriCare but with Centrelink. Trust me it is a mammoth pile of paperwork you have to wade through, it is confusing and detailed and you feel a little intrusive in your parents matters/finances. But it has been surprising and stunning the time TriCare's staff has taken to help us through it. Right up to my phone call today to their Accounts Dept to query the Means Tested Daily Accom Fee. The facility is clean and bright and full of artwork. The garden is surrounded by outdoor seating under umbrellas and a delightful self service Cafe with a decent automated coffee machine for free. On the weekends they seem to put out muffins and treats. There is a library of books and magazines. There is daily exercise classes and activities. A wee little Hair Salon too. Bar 2 night time carers who were a bit rough in attitude and manner to Mum on two nights....all the other staff are kind and lovely to Mum. When she was upset about these two particular staff, the RN's were straight on to reporting it to the Manager of the facility and reassuring Mum they wouldn't be on in her area again. They comforted her and told her she is safe. The Manager Aurora took it seriously, spoke to Mum took down details for a report. This made Mum feel very relieved. Now 2 weeks there and how settled in she looks is wonderful and a relief. All made possible by the wonderful attentive, caring staff, nurses, physios and Doctors. Our thanks to Manager Aurora, RN Vishu, Dr King, Joe the Physio, and all the lovely carers in G wing and thank you to Amjid and Andrew at Head Office.