The Royce Aged Care Pty Ltd Reviews, Photos & Availability | Caring Co
Australia > New South Wales > Penrith

The Royce Aged Care Pty Ltd

· 123-135 Mulgoa Road Penrith 2750 Nsw

Residential aged care at The Royce Aged Care Pty Ltd in Penrith, New South Wales

  • Permanent
  • About the home

    The Royce is a luxurious aged care home with 128 suites, each equipped with an oversized ensuite bathroom, king single bed, and personal bedside telephone. It provides 24-hour nursing support and emergency call technology. This facility includes an on-site cafe, hairdresser, treatment rooms, and a Wellness Centre.

    Each floor features two communal living areas with smart TVs, fireplaces, and outdoor seating. Facilities also include an activity room and a large outdoor courtyard, which has a vegetable patch for residents to tend. The Royce caters to those seeking a high standard of aged care with numerous amenities and activities.

    • Outdoor courtyard
    • Onsite hairdresser
    • Organised activities

    The Royce Aged Care Pty Ltd Rating

    Based on resident reviews and Government service audits.

    7.5
    Overall Score
    194
    Staffing Minutes
    1 Year Accreditation

    The Royce Aged Care Pty Ltd Reviews

    8.3· Recommended by 60% residents

    Categories

    Staff8.3
    83%
    Home8.2
    82%
    Independence9.5
    95%
    Food8.1
    81%
    Kindness8.9
    89%
    Safety9.3
    93%

    The Residents Experience rating shows what current residents at The Royce Aged Care Pty Ltd think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    cheryl dobiech
    cheryl dobiech
     · 16/09/2022

    UNACCEPTABLE 1 RN covering levels 3-6 Tuesday 19th July 2022 While Facility Manager & Clinical Nurse went to conference Sleeping in room with my Precious Mother, who was in final stages of life. Rang for pain relief 745am didn't receive until after 1000am. So much more INCOMPETENCE by Facility Manager Clinical Nurse & Dr, I have with photo evidence. Nurses give 💯 plus care, with loyal nurses, not supported, and serving meals & washing up duties, from dinner. Unfortunately Management don't support, genuine long term loyal staff I was unaware, until my Mother's Final Stages of Life, and sleeping on mattress on the floor, to support, my Mother These apalling conditions, over worked, under paid nurses. NEGLIGENCE PATIENTS CARE SIGNS Not updated for mobility, new or casual staff, unaware of patients real conditions to give proper care, causing falls & shortening lives. Which happened in July 2021, during lockdown Medication with palliative care Dr whilst clinical nurse in room, NOT noted by clinical nurse. If I had left and not confirmed medication, my Mother would have lost 3 months of Precious time with family. Clinical nurse did not note or listen to advise by Pallative Care Dr, who Mum, has continued to care for her prior & during her time at the Royce. Clinical nurse, did not take note, alterations of medication, to be reduced by 200mg. After 3hrs requesting Clinical nurse to confirm with Pallative Care Dr. Finally Clinical Nurse & Facility Manager, agreed to ring pallative care Dr to confirm medication, decreased. Heaven help any resident, whose family, don't visit. UNACCEPTABLE Sadly my Precious Mother passed evening 22nd July 2022. Thank you so much to the long term Nursing Staff for the exceptional care given. The pressure of being taken away from residents care, to serve meals and wash dishes, is unacceptable.

    jason wain
    jason wain
     · 30/05/2022

    Great modern place friendly staff

    Kate Shepard
    Kate Shepard
     · 20/10/2021

    Avoid. Residents are left unattended for hours, in their pajamas and soiled underwear until midday with blinds closed and doors shut. Residents slumped over in chairs in hallways with no interaction or acknowledgement. The workers seem either understaffed or unsupported, a mess of a facility masked by nice gardens and bright, tacky colored cheap furniture. Kudos to the groundskeepers.

    Jacqueline Scanlan
    Jacqueline Scanlan
     · 27/06/2021

    Here is a tip. Next time you are showing through perspective buyers, it might not be such a great sales tactic to turn to one of them and say 'Well obviously you are very sick' and imply that they are ready to drop dead. Unbelievable. Needless to say, my parents aren't going to settle down at The Royce, nor is my father's voice problem an indication he is about to die.

    Tiarna Ellis
    Tiarna Ellis
     · 28/02/2021

    Nice design. The public bathroom is amazing I love the splash back in the bathroom. I loved the beauty salon it’s a really nice the style and design is amazing. They can do my hair anytime they are amazing. The boss there at the beauty salon is super nice all the ladies there is nice & lovely.

    Rooms & Pricing

    $550,000 - $750,000 · 128 rooms · Concessional residents welcome

    Deluxe Suite1Ensuite19.5 sqm
    Level 6 Premium Suite1Ensuite21.2 sqm
    Superior Suite1Ensuite19.5 sqm
    Premium Suite1Ensuite21.2 sqm
    Level 6 Mountain View1Ensuite19.1 sqm

    About the Staff

    194
    194 mins
    All Care Staff
    33 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Lifestyle and Recreation

    The average resident at The Royce Aged Care Pty Ltd received 194 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 105% of their daily total care target of 185 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Tulich Aged Care Services Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 50142467650

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Religions practised

    • Anglican
    • Baptist
    • Catholic
    • Churches of Christ
    • Lutheran
    • Other Christian
    • Uniting Church

    Location

    123-135 Mulgoa Road Penrith 2750 Nsw

    Questions

    What is the ACQSC star rating of The Royce Aged Care Pty Ltd?

    The Royce Aged Care Pty Ltd has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at The Royce Aged Care Pty Ltd?

    The Royce Aged Care Pty Ltd has 5 different types of rooms which range in price between $550,000 and $750,000 maximum refundable accomodation deposit.

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