Southern Cross Care Ozanam Reviews, Photos & Availability | Caring Co
Australia > Australian Capital Territory > Garran

Southern Cross Care Ozanam

· 7 Boake Place Garran 2605 Act

Residential Permanent aged care at Southern Cross Care Ozanam

$550,000 - $550,000 · 144 rooms

Care specialisations

  • Financially disadvantaged
  • ATSI
  • Dementia
  • Permenant care
  • Respite care


Each aged care home includes a free carecheck from our care matcher team.

Ozanam is a personalised aged care home that offers premium services and a friendly community atmosphere. The facility has numerous courtyards, lounges with large screen TVs, multiple sitting areas and libraries, a chapel, leisure room, hair salon and secure garden areas. The home offers private suites with garden, city or hillside views, private ensuite bathrooms and lift access to upper levels. One cluster of 12 rooms is specifically designed for older people with special needs, including dementia. The home offers round-the-clock care and an extensive range of services including visiting doctors, physiotherapy, podiatry and palliative care nurses. The facility provides a wide variety of activities and events such as arts and crafts, barbeques, bingo/Housie, board games, bus outings, entertainment, exercise classes, happy hour, movies, sing-a-longs and theme days. Pastoral Care is also available to all residents. Conveniently located in a quiet cul-de-sac next to parkland, the home is close to family and friends and the community residents know and love.

Elka on 06/05/2023

About the home

  • Onsite chapel
  • Gardens
  • Outdoor courtyard
  • Onsite hairdresser
  • Specialised allied health services
  • Transport
  • Exercise classes
  • Organised activities

ACQSC Government star rating

 Good  Overall Star Rating

Residents Experience Rating Acceptable
Compliance Rating Excellent
Staffing RatingImprovement needed
Quality Measures RatingExcellent
Last updated: 31/12/2023

2023 Residents Experience Rating

8.3 Acceptable · Recommended by 81% residents



The Residents Experience rating shows what current residents at Southern Cross Care Ozanam think of the food, staff, care and more. These results are from 2023 annual survey sponsored by the Australian government.

Staffing Rating

9.7 Improvement needed
Total care187 mins
Registered nurse care38 mins

The average resident at Southern Cross Care Ozanam received 187 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 97% of their daily total care target of 192 minutes set by the Australian government based on the unique needs of their residents.

Quality Measures

10.0 Excellent

Care quality

  • 1% residents had a pressure injury
  • 17% residents were physically restrained
  • 1% residents experienced unplanned weightloss
  • Falls & major injury

  • 22% residents experienced a fall
  • 0% residents experienced a major injury from falling
  • Medication

  • 31% residents prescribed nine or more medications
  • 4% residents prescribed antipsychotics without diagnosis of psychosis
  • Based on 5 different metrics, evaluated against national benchmarks, the Australian Department of Health and Aged Care determined that the quality of care delivered at Southern Cross Care Ozanam between July-September 2023 was Excellent.

    Rooms & Pricing

    Single room + private ensuite

    1 Ensuite 18-22

    Single room + ensuite

    1 Ensuite 18-22
    All room prices are displayed as 100% Refundable Deposit & 100% Daily Accommodation Payment.

    Southern Cross Care Ozanam Reviews

    Ravinder Singh
    Ravinder Singh
     · 15/12/2022

    I would give the whole staff at Garran residential care 10 stars if I could. They are caring, efficient and professional. When our mum finally needed to move to a nursing home we chose this place. The factors we took into consideration were 1. Manager Teddie was very accessible. We didn't have to wait for a tour or formal showing. I got an appointment the same day to walkin and check the facility. I noticed the place was clean and smelled nice. There is a personal touch about this place. The residents looked happy and clean. There are acitives and physio on site. Everyone was very welcoming. 2. Comfortable and airy rooms with windows overlooking a nice garden full of trees and plants. A small kitchenette and tv to keep mum occupied and for us to make a cuppa. We never regretted our decision for a second. Mum was treated like their own and was made very comfortable. Its a small facility so has a personal touch and caring staff. Sadly mum was only there for a short time but in her final moments, we as family were made very comfortable and was effortless. Pallative team are like angels of mercy and we are forever so grateful for the care provided.

    Susmita Ranabhat
    Susmita Ranabhat
     · 28/09/2021

    Debra Thomas
    Debra Thomas
     · 07/05/2021

    I just wish my mum had longer at Ozanam. The staff and care were faultless. Thank you for the dignity and respect you showed our lovely mum. You can't know how much it meant to us.

    Oan Nbn
    Oan Nbn
     · 16/09/2020

    Great staff great service great vicinity lovely and peaceful area

    Anjali Basnet
    Anjali Basnet
     · 12/07/2018

    Things to know

    About the operator

    • Operated by Southern Cross Care (NSW & ACT) Limited
    • Is Commonwealth government subsidised
    • ABN: 76131082374

    Safety Checks

    • Certification valid
    • Has received notice of non-compliance
    • Has not received notice of sanction
    • Is accredited
    • 1 Year accreditation period


    7 Boake Place Garran 2605 Act


    What is the ACQSC star rating of Southern Cross Care Ozanam?

    Southern Cross Care Ozanam has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Southern Cross Care Ozanam?

    Southern Cross Care Ozanam has 2 different types of rooms which range in price between $550,000 and $550,000 maximum refundable accomodation deposit. Keep in mind your cost may vary based on deposit ammount, and government subsidies.

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