Southern Cross Care Campbell Reviews, Photos & Availability | Caring Co
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Southern Cross Care Campbell

· 2 White Crescent Campbell 2612 Act

Residential Permanent aged care at Southern Cross Care Campbell

Care specialisations

  • Financially disadvantaged
  • Terminal illness
  • ATSI
  • Dementia
  • Permenant care


Each aged care home includes a free carecheck from our care matcher team.

Southern Cross Campbell residential care facility is a well-maintained, personalized aged care home with premium services and a friendly community atmosphere. The facility offers lifts, a hairdressing and beauty salon, prayer room, activities room, outdoor barbeque and entertainment area, a well-maintained therapy garden, library and several communal lounge, sitting and dining areas. All catering is carried out on the premises by a qualified Chef and dining is viewed as a social event for the residents. There are two sitting areas at the end of each corridor on the first floor and a library room. The lounge on this level has been fitted with surround sound for movie sessions and a large outside deck which boasts a sail opens off the lounge. The facility offers various activities such as exercise classes, social activities and outings, bus excursions, sing-alongs, quiz and trivia, card games, board games, bingo/housie, word games, scrabble, movies, men's group, special lunches, gardening, pet therapy, entertainers and concerts, bowling (indoor or outdoor), BBQ Days and arts and crafts. A coffee shop and happy hour is held in the activities room. Weekly Church services in the chapel. Local volunteers assist recreational activities officers and residents with the activities and outing schedules. Services provided within the residential care facility include access to GP's Specialist Care, podiatrist and hairdresser. Pastoral Care is available for all residents.

Elka on 06/05/2023

About the home

  • Gardens
  • Outdoor courtyard
  • Onsite hairdresser
  • Organised activities

ACQSC Government star rating

 Good  Overall Star Rating

Residents Experience Rating Acceptable
Compliance Rating Excellent
Staffing RatingAcceptable
Quality Measures RatingAcceptable
Last updated: 31/12/2023

2023 Residents Experience Rating

8.2 Acceptable · Recommended by 84% residents



The Residents Experience rating shows what current residents at Southern Cross Care Campbell think of the food, staff, care and more. These results are from 2023 annual survey sponsored by the Australian government.

Staffing Rating

10.0 Acceptable
Total care182 mins
Registered nurse care42 mins

The average resident at Southern Cross Care Campbell received 182 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 95% of their daily total care target of 191 minutes set by the Australian government based on the unique needs of their residents.

Quality Measures

6.0 Acceptable

Care quality

  • 0% residents had a pressure injury
  • 33% residents were physically restrained
  • 8% residents experienced unplanned weightloss
  • Falls & major injury

  • 29% residents experienced a fall
  • 2% residents experienced a major injury from falling
  • Medication

  • 22% residents prescribed nine or more medications
  • 8% residents prescribed antipsychotics without diagnosis of psychosis
  • Based on 5 different metrics, evaluated against national benchmarks, the Australian Department of Health and Aged Care determined that the quality of care delivered at Southern Cross Care Campbell between July-September 2023 was Acceptable.

    Rooms & Pricing

    Single room + private ensuite

    1 Ensuite 24.9
    All room prices are displayed as 100% Refundable Deposit & 100% Daily Accommodation Payment.

    Southern Cross Care Campbell Reviews

    Arati Bam
    Arati Bam
     · 19/05/2022

    Things to know

    About the operator

    • Operated by Southern Cross Care (NSW & ACT) Limited
    • Is Commonwealth government subsidised
    • ABN: 76131082374

    Safety Checks

    • Certification valid
    • Has received notice of non-compliance
    • Has not received notice of sanction
    • Is accredited
    • 1 Year accreditation period


    2 White Crescent Campbell 2612 Act


    What is the ACQSC star rating of Southern Cross Care Campbell?

    Southern Cross Care Campbell has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Southern Cross Care Campbell?

    Southern Cross Care Campbell has 1 different types of rooms which range in price between $650,000 and $650,000 maximum refundable accomodation deposit. Keep in mind your cost may vary based on deposit ammount, and government subsidies.

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