Royal Freemasons Moe

Del Watt

Lovely place to work , facility is a beautiful home for residents to live . The staff are kind and caring . The management team are understanding kind and very respectful. A great team .

John Manco

19/12/2022- UPDATE:Thank you to all who have thumbs up. Please see the new ABC article regarding Moe Freemasons nursing home released just today. Merry Christmas everyone. _________________ Toxic work culture. Need evidence? Always advertising for staff, especially laundry assistants and lifestyle. I hope that for the sake of the residents that this improves

Mary ,mayer

It's a good place to visit loved ones it is always clean and tidy and the residents are well cared for

Jenny Flissinger

Visited friend nice staff but overworked.

tadk201278

My father was admitted for palliative respite care which became permanent. I met the Admittance manager, who was very offhand and not very welcoming. Dad liked the nursing staff and they seemed to like him. The problem was that they were so overworked for the amount of residents in their care. Once when they were getting him out of bed, he was vomiting a bit and the nurse handed him his water jug to throw up in. She then emptied it his bathroom, rinsed it out and refilled it with water to drink.His dressing were not changed as often as they were meant to be.Buzzers were not answered for an hr or more. Meals were unappetising, very small, unhealthy, cheap, often burnt and often cold. Probably a good thing they forgot to give him his meals sometimes!We bought him noodles and soup in a cup as we had been told we could't take hot meals in to him. I wonder what staff would do if their loved ones were served these meals.Surely at this time of their lives they at least deserve a decent meal. Dad didn't have his pain patches for nearly two weeks as the doctor had apparently forgotten to write them up. A nurse rang me to ask could I please go to his own doctor, get a new script from him and get it filled and take it to them!! Laundry lost his t shirts..twice. They were clearly marked. Phones were patchy at best. Often not answered or couldn't get through to the facility at all. And the phone in his room worked for a couple of days and then not for most of his visit. For about a week all Freemasons phones in Vic didn't work. Unpaid bill maybe?! Dad developed aspiration pneumonia, went to hospital, was treated for 48 hrs then sent back to Moe. A few days later he aspirated again They sent him to hospital again but sadly he passed away. A few days later I rang the Facility Manager to cancel the direct debit as he had passed away. While I don't expect tears, I would have thought there may be a little sympathy. But no. Obviously the 10 second phone call took too much time as it was. It makes me sad that the last few weeks of his life were spent here lonely (due to Covid visiting restrictions) not having a decent meal and cut off from his loved ones.