Royal Freemasons Moe Reviews, Photos & Availability | Caring Co
Australia > Victoria

Royal Freemasons Moe

· 1C Haigh Street Moe 3825 Vic

Residential aged care at Royal Freemasons Moe in Moe, Victoria

  • Permanent
  • Respite
  • About the home

    This aged care home accommodates 144 residents, offering single and adjoining rooms for couples, each with private ensuites and garden access. The facility includes a variety of amenities such as gardens, lounges with fireplaces, dining rooms, a library, chapel, cafe, playground, and BBQ area.

    Providing 24-hour secure residential care, the home caters to needs including dementia, respite, and palliative care. It integrates specialist health services like general practice, podiatry, physiotherapy, pharmacy, and dental care. A highly trained staff ensures top-quality care.

    Residents have access to individual and group activities, daily outings, and social and cultural events. Meals are prepared by an in-house chef. Outdoor living spaces and the elegant environment support a quality lifestyle.

    • Onsite chapel
    • Gardens
    • Outdoor courtyard
    • Specialised allied health services
    • Organised activities

    Royal Freemasons Moe Rating

    Based on resident reviews and Government service audits.

    7.8
    Overall Score
    198
    Staffing Minutes
    1 Year Accreditation

    Royal Freemasons Moe Reviews

    8.0· Recommended by 78% residents

    Categories

    Staff8.1
    81%
    Home7.7
    77%
    Independence8.3
    83%
    Food6.8
    68%
    Kindness9.0
    90%
    Safety9.3
    93%

    The Residents Experience rating shows what current residents at Royal Freemasons Moe think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Del Watt
    Del Watt
     · 10/01/2023

    Lovely place to work , facility is a beautiful home for residents to live . The staff are kind and caring . The management team are understanding kind and very respectful. A great team .

    John Manco
    John Manco
     · 19/12/2022

    19/12/2022- UPDATE:Thank you to all who have thumbs up. Please see the new ABC article regarding Moe Freemasons nursing home released just today. Merry Christmas everyone. _________________ Toxic work culture. Need evidence? Always advertising for staff, especially laundry assistants and lifestyle. I hope that for the sake of the residents that this improves

    Mary ,mayer
    Mary ,mayer
     · 04/12/2022

    It's a good place to visit loved ones it is always clean and tidy and the residents are well cared for

    Jenny Flissinger
    Jenny Flissinger
     · 01/07/2022

    Visited friend nice staff but overworked.

    tadk201278
    tadk201278
     · 06/07/2020

    My father was admitted for palliative respite care which became permanent. I met the Admittance manager, who was very offhand and not very welcoming. Dad liked the nursing staff and they seemed to like him. The problem was that they were so overworked for the amount of residents in their care. Once when they were getting him out of bed, he was vomiting a bit and the nurse handed him his water jug to throw up in. She then emptied it his bathroom, rinsed it out and refilled it with water to drink.His dressing were not changed as often as they were meant to be.Buzzers were not answered for an hr or more. Meals were unappetising, very small, unhealthy, cheap, often burnt and often cold. Probably a good thing they forgot to give him his meals sometimes!We bought him noodles and soup in a cup as we had been told we could't take hot meals in to him. I wonder what staff would do if their loved ones were served these meals.Surely at this time of their lives they at least deserve a decent meal. Dad didn't have his pain patches for nearly two weeks as the doctor had apparently forgotten to write them up. A nurse rang me to ask could I please go to his own doctor, get a new script from him and get it filled and take it to them!! Laundry lost his t shirts..twice. They were clearly marked. Phones were patchy at best. Often not answered or couldn't get through to the facility at all. And the phone in his room worked for a couple of days and then not for most of his visit. For about a week all Freemasons phones in Vic didn't work. Unpaid bill maybe?! Dad developed aspiration pneumonia, went to hospital, was treated for 48 hrs then sent back to Moe. A few days later he aspirated again They sent him to hospital again but sadly he passed away. A few days later I rang the Facility Manager to cancel the direct debit as he had passed away. While I don't expect tears, I would have thought there may be a little sympathy. But no. Obviously the 10 second phone call took too much time as it was. It makes me sad that the last few weeks of his life were spent here lonely (due to Covid visiting restrictions) not having a decent meal and cut off from his loved ones.

    Rooms & Pricing

    $350,000 - $500,000 · 144 rooms · Concessional residents welcome

    Classic1Ensuite17-19 sqm
    Premium1Ensuite21-26 sqm
    Superior1Ensuite20-23 sqm
    Premium Extra1Ensuite29 sqm

    About the Staff

    198
    198 mins
    All Care Staff
    42 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Allied Health Assistants
    Lifestyle and Recreation

    The average resident at Royal Freemasons Moe received 198 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 99% of their daily total care target of 199 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Royal Freemasons Ltd
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 52082106821

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    1C Haigh Street Moe 3825 Vic

    Questions

    What is the ACQSC star rating of Royal Freemasons Moe?

    Royal Freemasons Moe has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Royal Freemasons Moe?

    Royal Freemasons Moe has 4 different types of rooms which range in price between $350,000 and $500,000 maximum refundable accomodation deposit.

    Is this your business? Claim this profile