Palm Lake Aged Caring Community Toowoomba

· 149 Hogg Street Cranley 4350 QLD

Residential aged care at Palm Lake Aged Caring Community Toowoomba in Cranley, Queensland

  • Permanent
  • Respite

About our home

Palm Lake Care Toowoomba is a newly opened aged care home that provides a range of services including residential, respite, palliative, and specialist dementia care. The facility features communal and private spaces filled with natural light, and offers amenities like a cafe, salon, cinema, and activities rooms with free computer access.

The Lifestyle team focuses on engaging residents socially and maintaining personal connections. Allied health services available include physiotherapy, occupational therapy, speech pathology, and art therapy. The home organises regular outings with wheelchair-equipped buses and plans to add a specialised Memory Support Unit.

Structured in five smaller community wings for an intimate living environment, all spaces are on ground level to facilitate easier movement for residents. The facility also emphasizes a vibrant community atmosphere with luxurious personal suites.

  • Onsite hairdresser
  • Gardens
  • Outdoor courtyard
  • Specialised allied health services
  • Transport
  • Organised activities

Notice of non-compliance

This home has received a notice of non-compliance from the Aged Care Quality and Safety Commission.

6.5Overall Score
202 Staffing Minutes
3 Year Accreditation

Palm Lake Aged Caring Community Toowoomba Reviews

8.5· Recommended by 83% residents

Categories

Staff8.4
Home8.2
Independence9.3
Food6.7
Kindness9.2
Safety9.5

The Residents Experience rating shows what current residents at Palm Lake Aged Caring Community Toowoomba think of the food, staff, care and more. These ratings are from the 2025 Aged Care Quality Commission Survey.



Rooms & Pricing

No Accommodation fee for respite

You will only pay the Basic daily fee and may pay an additional services fee.

Concessional residents welcome

Palm Lake Aged Caring Community Toowoomba supports eligible government funded residents with subsidised fees.

Room Type
Price
Classic SuiteSingle room + ensuite
$151.37 DailyOR$726,000 RAD
Premium SuiteSingle room + ensuite
$162.21 DailyOR$778,000 RAD
Luxury Companion SuiteShared room + ensuite
$260.62 DailyOR$1,250,000 RAD

About the Staff

202
202 mins
All Care Staff
50 mins
Registered Nurse

Residents at Palm Lake Aged Caring Community Toowoomba on average received 202 minutes of total daily care (98% target) from a combination of support workers, enrolled and registered nurses. In September 2025, a Registered Nurse was on site 24:00 hours per day.


Things to know

About the operator

  • Operated by Palm Lake Care Operations Pty Ltd
  • Is Commonwealth government subsidised
  • ABN: 51166016342

Safety Checks

  • Certification valid
  • Has not received notice of sanction
  • Is accredited

Location

149 Hogg Street Cranley 4350 QLD

Questions

What is the ACQSC star rating of Palm Lake Aged Caring Community Toowoomba?

This home has an overall ACQSC star rating of Significant improvement needed.

What is the price range of residential aged care at Palm Lake Aged Caring Community Toowoomba?

Palm Lake Aged Caring Community Toowoomba has 3 different types of rooms which range in price between $726,000 and $1,250,000 maximum refundable accommodation deposit.


Updated: 25 October 2025