Ozcare Mackay Aged Care Facility

· 15 Charlotte Street West Mackay 4740 QLD

Residential aged care at Ozcare Mackay Aged Care Facility in Mackay, Queensland

  • Permanent
  • Respite

About our home

Ozcare Mackay is a new aged care facility featuring advanced design for enhanced privacy and connectivity, along with specialised dementia care. It includes single ensuited rooms, some with balconies offering scenic views. The facility boasts a range of communal areas such as a cafe near a children's playground, quiet rooms, a hairdressing salon, and extensive outdoor spaces with gardens and gazebos.

Residents receive comprehensive care from a dedicated team including nurses, carers, and allied health professionals, all working to deliver personalized care based on individual preferences and histories. Meals offered are fresh and nutritious. The facility provides around-the-clock security and Registered Nurses are always on duty, ensuring a secure, family-like environment. Secure dementia care is available at no extra cost.

  • Specialised allied health services
  • Gardens
  • Organised activities

Top Rated Home in Mackay

One of the top homes in Mackay according to residents and Government service audits.

8.3Overall Score
208 Staffing Minutes
3 Year Accreditation

Ozcare Mackay Aged Care Facility Reviews

8.7· Recommended by 100% residents

Categories

Staff8.6
Home8.6
Independence8.6
Food8.0
Kindness9.2
Safety9.3

The Residents Experience rating shows what current residents at Ozcare Mackay Aged Care Facility think of the food, staff, care and more. These ratings are from the 2025 Aged Care Quality Commission Survey.


lea uskis
lea uskis
 · 20/09/2021

My mother has been a resident since December 2020, & I cannot speak highly enough of the facility. The staff are extremely caring & very dedicated to their jobs. I am always greeted so warmly by the staff at the desk & in Mum's wing when I visit .


Rooms & Pricing

No Accommodation fee for respite

You will only pay the Basic daily fee and may pay an additional services fee.

Concessional residents welcome

Ozcare Mackay Aged Care Facility supports eligible government funded residents with subsidised fees.

Room Type
Price
Single room + ensuite with private balconySingle room + ensuite
$150.12 DailyOR$650,000 RAD

About the Staff

208
208 mins
All Care Staff
54 mins
Registered Nurse

Residents at Ozcare Mackay Aged Care Facility on average received 208 minutes of total daily care (95% target) from a combination of support workers, enrolled and registered nurses. In September 2025, a Registered Nurse was on site 24:00 hours per day.


Things to know

About the operator

  • Operated by Ozcare
  • Is Commonwealth government subsidised
  • ABN: 58072422925

Safety Checks

  • Certification valid
  • Has not received notice of sanction
  • Is accredited

Location

15 Charlotte Street West Mackay 4740 QLD

Questions

What is the ACQSC star rating of Ozcare Mackay Aged Care Facility?

This home has an overall ACQSC star rating of Good.

What is the price range of residential aged care at Ozcare Mackay Aged Care Facility?

Ozcare Mackay Aged Care Facility has 1 different types of rooms which range in price between $650,000 and $650,000 maximum refundable accommodation deposit.


Updated: 29 September 2024