Norah Head Care Community Reviews, Photos & Availability | Caring Co
Australia > New South Wales

Norah Head Care Community

· 63 Palomar Parade Toukley 2263 NSW

Residential aged care at Norah Head Care Community in Toukley, New South Wales

  • Permanent
  • Respite
  • Dementia
  • About the home

    Norah Head Care Community, located near ocean beaches and surrounded by leafy bushland, offers a serene setting for its residents. The facility features comfortable rooms with easy access to amenities including dining and lounge areas, an activities room, external courtyard, and garden. This pet-friendly home practices a companion care model to foster community and belonging.

    Residents can engage in various activities such as armchair travel, art and music therapy, and movie screenings. Comprehensive care services are available including dementia care, podiatry, physiotherapy, and pain management. All meals are dietician-approved and prepared on-site. The attentive staff at Norah Head Care Community ensures a supportive environment for residents to pursue their interests.

    • Pets allowed
    • Outdoor courtyard
    • Gardens
    • Specialised allied health services
    • Organised activities
    • Near to beach

    Top Rated Home in Toukley

    One of the top homes in Toukley according to residents and Government service audits.

    8.9
    Overall Score
    178
    Staffing Minutes
    3 Year Accreditation
    8.9
    suburb average

    Norah Head Care Community Reviews

    8.8· Recommended by 88% residents

    Categories

    Staff8.9
    89%
    Home8.4
    84%
    Independence9.1
    91%
    Food7.5
    75%
    Kindness9.5
    95%
    Safety8.0
    80%

    The Residents Experience rating shows what current residents at Norah Head Care Community think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Linda Hodges
    Linda Hodges
     · 26/04/2021

    I havent nothing but praise for sharon and the staff at norah head my mum has been in respite twice there my mum loved it there my family and would love to thank all the staff there for taking good care of her they are wonderful and so caring

    Michelle Nurse
    Michelle Nurse
     · 14/08/2019

    This facility is appalling it neglected my father they contributed to his early death couldn’t eat given a plastic spoon to eat a meat dish neglected his health had a huge infection and ulcers in his mouth which we requested he see the dentist but they took so long several week before he could see a dentist despite several requests he got septicaemia which spread through his body and was dead shortly after the most uncaring despicable care I have ever witnessed stay away if you have loved ones pure neglect so sad and I’m a registered nurse I unfortunately had no choice tried to get h out except my half sister got guardianship over him don’t trust NSW guard ship or any nursing home I regret this everyday to my dying dad my beautiful intelligent wonderful father died in a demeaning ruthless soulless place I hate myself that I didn’t try better but was a upward battle against the tribunal and a ruthless half sister who resented my lovely dad May he Rest In Peace

    Kerry Watkinson
    Kerry Watkinson
     · 13/04/2018

    I cannot praise Opal Norah Head highly enough. Dad was there for 5 weeks between hospital and permanent care. He would still be there if it was closer to the family. The staff are happy, caring and professional. It’s like a big happy family. Dad blossomed mentally interacting with the staff, residents, visitors and especially the activities. Highly recommend.

    Zillah Campbell
    Zillah Campbell
     · 20/12/2015

    Excellent care was given to my husband during his last three weeks of his life at Opal Norah Head. The nurses were very caring and professional. I could not fault anything at all. I also have since met another lady who has her father in another wing of the home and she says she also cannot fault them and says he is far better now than when he first arrived there . He is in his 90's. Having had my husband in another local facility in the area and finding it well below standard I took him home before another hospital trip ending up at your facility. The nurses ? there could not read English to follow the directions to use his CPAP machine I was so relieved when we finally ended up at Norah Head. Thankyou so much Norah Head and Opal care.

    Rooms & Pricing

    Refundable Accommodation Deposit (RAD) is a lump sum accommodation deposit refundable at the end of stay.

    Room Type
    Price
    SuperiorSingle room + shared bathroom
    $360,000
    StandardShared room + shared bathroom
    $290,000
    StandardShared room + shared bathroom
    $290,000

    No Accommodation fee for respite

    You will only pay the Basic daily fee and may pay an additional services fee.

    Concessional residents welcome

    Norah Head Care Community supports eligible government funded residents with subsidised fees.

    About the Staff

    178
    178 mins
    All Care Staff
    52 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Care Managers
    Lifestyle and Recreation

    The average resident at Norah Head Care Community received 178 minutes of total daily care (86% target) from a combination of support workers, enrolled and registered nurses.

    Things to know

    About the operator

    • Operated by DPG Services Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 38090007999

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    63 Palomar Parade Toukley 2263 NSW

    Questions

    What is the ACQSC star rating of Norah Head Care Community?

    This home has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Norah Head Care Community?

    Norah Head Care Community has 3 different types of rooms which range in price between $290,000 and $360,000 maximum refundable accommodation deposit.

    Updated: 5 October 2024