Newmarch House Reviews, Photos & Availability | Caring Co
Australia > New South Wales > Kingswood

Newmarch House

· 50-52 Manning Street Kingswood 2747 Nsw

Residential aged care at Newmarch House in Kingswood, New South Wales

  • Permanent
  • Respite
  • About the home

    Newmarch House, located in Kingswood next to Anglicare's Caddens retirement living village, accommodates 102 residents in a person-centred environment. The facility is structured to resemble a neighborhood, with each unit featuring its own lounge, dining area, and dedicated care team. Residents enjoy private en suite bathrooms.

    The aged care home is designed with varied living spaces, including expansive gardens with BBQ facilities. An activities lounge and chapel equipped with a large projector and piano support a range of recreational options. A lifestyle team facilitates the Rhythm of Life® program, encouraging residents to personalize their daily activities.

    Additionally, Newmarch House provides comprehensive care services, including personal care assistance, medication supervision, and nursing support. The home's dining options are developed with dieticians, offering a rotational menu. Other amenities include a village shuttle bus service and a computer kiosk, enhancing the living experience in a secure and comfortable setting.

    • Gardens
    • Onsite hairdresser
    • Organised activities
    • Onsite chapel
    • Specialised allied health services

    Top Rated Home in Kingswood

    One of the top homes in Kingswood according to residents and Government service audits.

    8.0
    Overall Score
    187
    Staffing Minutes
    1 Year Accreditation

    Newmarch House Reviews

    8.7· Recommended by 79% residents

    Categories

    Staff8.7
    87%
    Home8.5
    85%
    Independence9.3
    93%
    Food7.3
    73%
    Kindness8.8
    88%
    Safety9.7
    97%

    The Residents Experience rating shows what current residents at Newmarch House think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Sandy S
    Sandy S
     · 23/12/2022

    Easter 2022, Newmarch house staff broke my mothers wrist while transferring her after a shower. A few days after that, my mum got Covid-19 from yet another staff outbreak at the facility. My mother died from complications 4 weeks later. My mum would be alive today, if not for the incompetent, unprofessional staff, bringing Covid-19 back into Newmarch house. In the last 2.5 years, Newmarch house continued to fail my mum. The staff were so untrustworthy, i had to put CCTV in my mother's room. What i caught on camera was shocking & disturbing:- staff stealing items from the room, staff mishandling my mum, staff sleeping on my mum's bed, staff jumping on my mum's furniture, staff using my mum's room as a staff room to chat all night- while my mum tried to sleep, staff stripping urine soaked sheets off the bed- but leaving my mum soiled in a chair. The list goes on..... At every occassion, the facility manager and general manager told me, "sorry". Staff couldnt administer the correct medication. Sorry. Staff couldn't administer the correct thickened fluids, which resulted in my mum aspirating and going to hospital. Sorry. Staff couldn't prepare a decent puree meal for my mum to eat. Sorry. Every time, i was told, "sorry", but nothing was ever resolved, or fixed, and the mistakes continued. This facility never recovered from the 2020 covid outbreak, and they still do not know how to contain an outbreak when it happens. The staff are more complacent and lazier than before, except now, they have a chip on their shoulder, and resent being there. Sadly, nothing will ever change at Newmarch house because Anglicare dont take any accountability for any staff errors. The general manager will make a bunch of empty promises that are unfulfilled, and so the cycle perpetuates. As an established aged care provider, you would expect Anglicare to be a leader in this field. If you google them, you will see they have strong core values. The reality however, is very different. Ive never seen Anglicare's core values upheld. Anglicare's Newmarch house does not exceed standards or expectations, they still haven't reached compliance! They will tell you everything you want to hear, but never the truth. If you love & care for your family, you will not put them in this facility. You will never be told the truth and your family member will only be neglected and mistreated. Trust me, you will regret it.

    Sheila Sharma
    Sheila Sharma
     · 30/08/2022

    In the 50 nursing homes I have worked at only 3 Facility managers are memorable and Pearson the current facility manager of Newmarch house is a gem. He genuinely cares about his residents and their families and is customer service focussed. His smile lightens up the room and he returns emails abd phone calls most of the time

    Seerat Choudhary
    Seerat Choudhary
     · 17/01/2022

    WORST EXPERIENCE!!! the staff behaved very rudely and inhumanely.The staff treat you like a machine or animal. Made me work whole shift without having any break.

    Ray McCauley
    Ray McCauley
     · 20/12/2021

    My mum couldn’t be happier. Loves the people, the activities and the food. We find the care provided to be excellent.

    Stewart South
    Stewart South
     · 23/06/2020

    If this is the way Anglicare treat our elderly parents, they should be shut down and fined millions of dollars. I am sure that if any of the residents failed to pay their bills, they would be thrown out very quickly. I am sure they don't do it for free. Shame on the entire organisation.I will not be going to a Nursing or Retirement home. A plastic bag and gaffer tape is the best option.

    Rooms & Pricing

    $600,000 - $650,000 · 102 rooms · Concessional residents welcome

    A - Standard Room1Ensuite20.7 m2 (incl ensuite)
    B - Larger Room1Ensuite31.0 m2 (incl ensuite)

    About the Staff

    187
    187 mins
    All Care Staff
    30 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Allied Health Assistants
    Lifestyle and Recreation

    The average resident at Newmarch House received 187 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 94% of their daily total care target of 198 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Anglican Community Services
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 39922848563

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited
    • 1 Year accreditation period

    Location

    50-52 Manning Street Kingswood 2747 Nsw

    Questions

    What is the ACQSC star rating of Newmarch House?

    Newmarch House has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Newmarch House?

    Newmarch House has 2 different types of rooms which range in price between $600,000 and $650,000 maximum refundable accomodation deposit.

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