Mercy Place East Melbourne Reviews, Photos & Availability | Caring Co
Australia > Victoria

Mercy Place East Melbourne

· 22 Verona Lane East Melbourne 3002 VIC

Residential aged care at Mercy Place East Melbourne in East Melbourne, Victoria

  • Permanent
  • Respite
  • Dementia
  • About our home

    Mercy Place East Melbourne is an aged care home situated in the inner city, designed for personalised care in a cosmopolitan setting. The facility boasts large dining and activity rooms, a library, kitchenettes, and sitting areas adorned with contemporary art. It features two internal courtyards, an on-site hairdresser, and a chapel.

    The staff provides individualized care to support residents in maintaining everyday activities and pursuing interests. The home offers a range of activities, including entertainment from local volunteers, diversional therapy, and pastoral care for all faiths and cultures at no extra cost. A temporary promotion includes two weeks of free respite care with a three-week booking, valid until 31 December 2022.

    • Gardens
    • Outdoor courtyard
    • Onsite hairdresser
    • Organised activities

    Mercy Place East Melbourne Rating

    Based on resident reviews and Government service audits.

    8.4
    Overall Score
    199
    Staffing Minutes
    3 Year Accreditation

    Mercy Place East Melbourne Reviews

    8.0· Recommended by 81% residents

    Categories

    Staff7.9
    79%
    Home8.1
    81%
    Independence8.6
    86%
    Food6.6
    66%
    Kindness8.1
    81%
    Safety9.2
    92%

    The Residents Experience rating shows what current residents at Mercy Place East Melbourne think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.

    Prabin Yonzan
    Prabin Yonzan
     · 05/01/2023

    MPEM has been worst place after new management took place . I was employee of this place I worked there for almost 3 years and just resigned 2 weeks ago . My partner was discriminated and some of our work mate too , I raised voice for her as she was in a very bad stage but I wasn’t allowed to raise voice for others. I send over thousands of email, mail about discrimination to HR and GM , GM and HR team made online meeting with me they didnt and still havent talked with my partner never solved or talked about this problem. I explained what happened and they knew everything but still they didnt took any actions , was very happy working in this place but I think they dont care about their employees but just care about money. Cutting the staff is the key to the management. Short staffing not calling agency and happy supporting the discriminaton and always prioritising CCC is their key in this palce. Not a safe workplace.

    George Papakotsias
    George Papakotsias
     · 15/01/2022

    It is impossible to ring this place. I just keep getting cut off whenever i select 1 for reception. This seems to be regular issues judging from other reviews.

    Amanda Hooper
    Amanda Hooper
     · 01/02/2020

    My mother Diana stayed here for respite after her stroke just over two years ago. She loved this place more than anything. The staff could not do enough to make her happy and the coordinator (Tess by memory) was so accomodating to our family in a difficult time. But I think my mother's favourite part was the entertainment in the lounge. The two gentlemen who sang and even gave her a special welcome one day just was such a delight for her, and made her think of early days dancing and socialising. We chose another place because it was closer to family. However, I think about this place often, and want to share with you all my appreciation and to let you know we were VERY grateful. Thank you x

    Graham Howell
    Graham Howell
     · 17/10/2018

    Mercy Health.God have mercy. They have change managers so many times its a joke. They support nobody and by the way HR only support themselves. The still employ bullies

    preet aman
    preet aman
     · 15/08/2018

    Terrible, i tried to contact so many times to make inquiry but never heard back from them and the receptionist told all the time that the right person is not on the disk or call back tomorrow (even he also knows me that i am ringing back) and their tomorrow is may be next year. I am wondering how these places are running with so irresponsibly.

    Rooms & Pricing

    No Accommodation fee for respite

    You will only pay the Basic daily fee and may pay an additional services fee.

    Concessional residents welcome

    Mercy Place East Melbourne supports eligible government funded residents with subsidised fees.

    Instead of paying a RAD you can choose to pay a Daily Accommodation Payment (DAP) which is a non-refundable daily fee, based on the room price and the maximum permissable interest rate set by the Department of Health and Aged Care.

    Room Type
    Price
    Superior+Single room + ensuite
    $195.15 Daily
    Premier+Single room + ensuite
    $160.71 Daily
    PremierSingle room + ensuite
    $137.75 Daily
    DeluxeSingle room + shared bathroom
    $126.27 Daily
    SuperiorSingle room + ensuite
    $183.67 Daily

    About the Staff

    199
    199 mins
    All Care Staff
    43 mins
    Registered Nurse

    Residents at Mercy Place East Melbourne on average received 199 minutes of total daily care (95% target) from a combination of support workers, enrolled and registered nurses. In October 2024, a Registered Nurse was on site 24:00 hours per day.

    Things to know

    About the operator

    • Operated by Mercy Aged and Community Care Ltd
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 77191901062

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Languages spoken

    • English

    Location

    22 Verona Lane East Melbourne 3002 VIC

    Questions

    What is the ACQSC star rating of Mercy Place East Melbourne?

    This home has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Mercy Place East Melbourne?

    Mercy Place East Melbourne has 5 different types of rooms which range in price between $550,000 and $850,000 maximum refundable accommodation deposit.

    Updated: 7 December 2024