Residential aged care at Mercy Place East Melbourne in East Melbourne, Victoria
About the home
Mercy Place East Melbourne is an aged care home situated in the inner city, designed for personalised care in a cosmopolitan setting. The facility boasts large dining and activity rooms, a library, kitchenettes, and sitting areas adorned with contemporary art. It features two internal courtyards, an on-site hairdresser, and a chapel.
The staff provides individualized care to support residents in maintaining everyday activities and pursuing interests. The home offers a range of activities, including entertainment from local volunteers, diversional therapy, and pastoral care for all faiths and cultures at no extra cost. A temporary promotion includes two weeks of free respite care with a three-week booking, valid until 31 December 2022.
- Gardens
- Outdoor courtyard
- Onsite hairdresser
- Organised activities
Top Rated Home in East Melbourne
One of the top homes in East Melbourne according to residents and Government service audits.
1 Year AccreditationMercy Place East Melbourne Reviews
Categories
The Residents Experience rating shows what current residents at Mercy Place East Melbourne think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.
MPEM has been worst place after new management took place . I was employee of this place I worked there for almost 3 years and just resigned 2 weeks ago . My partner was discriminated and some of our work mate too , I raised voice for her as she was in a very bad stage but I wasn’t allowed to raise voice for others. I send over thousands of email, mail about discrimination to HR and GM , GM and HR team made online meeting with me they didnt and still havent talked with my partner never solved or talked about this problem. I explained what happened and they knew everything but still they didnt took any actions , was very happy working in this place but I think they dont care about their employees but just care about money. Cutting the staff is the key to the management. Short staffing not calling agency and happy supporting the discriminaton and always prioritising CCC is their key in this palce. Not a safe workplace.
It is impossible to ring this place. I just keep getting cut off whenever i select 1 for reception. This seems to be regular issues judging from other reviews.
My mother Diana stayed here for respite after her stroke just over two years ago. She loved this place more than anything. The staff could not do enough to make her happy and the coordinator (Tess by memory) was so accomodating to our family in a difficult time. But I think my mother's favourite part was the entertainment in the lounge. The two gentlemen who sang and even gave her a special welcome one day just was such a delight for her, and made her think of early days dancing and socialising. We chose another place because it was closer to family. However, I think about this place often, and want to share with you all my appreciation and to let you know we were VERY grateful. Thank you x
Mercy Health.God have mercy. They have change managers so many times its a joke. They support nobody and by the way HR only support themselves. The still employ bullies
Terrible, i tried to contact so many times to make inquiry but never heard back from them and the receptionist told all the time that the right person is not on the disk or call back tomorrow (even he also knows me that i am ringing back) and their tomorrow is may be next year. I am wondering how these places are running with so irresponsibly.
Rooms & Pricing
$550,000 - $850,000 · 110 rooms · Concessional residents welcome
| Premier | 1 | Ensuite | 17 m2 | |
| Superior+ | 1 | Ensuite | 17-26 m2 | |
| Deluxe | 1 | Shared | 17 m2 | |
| Premier+ | 1 | Ensuite | 17 m2 | |
| Superior | 1 | Ensuite | 17m2 |
About the Staff
Types of staff employed
The average resident at Mercy Place East Melbourne received 222 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 108% of their daily total care target of 205 minutes set by the Australian government based on the unique needs of their residents.
Things to know
About the operator
- Operated by Mercy Aged and Community Care Ltd
- Not for profit business
- Is Commonwealth government subsidised
- ABN: 77191901062
Safety Checks
- Certification valid
- Has not received notice of sanction
- Is accredited
Languages spoken
- English
Location
22 Verona Lane East Melbourne 3002 VicQuestions
What is the ACQSC star rating of Mercy Place East Melbourne?
Mercy Place East Melbourne has an overall ACQSC star rating of Acceptable.
What is the price range of residential aged care at Mercy Place East Melbourne?
Mercy Place East Melbourne has 5 different types of rooms which range in price between $550,000 and $850,000 maximum refundable accomodation deposit.
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