Marco Polo Woonona Care Services
Residential aged care at Marco Polo Woonona Care Services in Woonona, New South Wales
- Permanent
- Respite
- Dementia
About our home
Marco Polo Woonona Aged Care features communal dining and lounge areas, a beauty salon, chapel, and convenience store, catering to the comfort of its residents. The facility includes a gym and physiotherapy room, and offers a range of group activities and crafts. Notably, it hosts monthly Cultural Days to celebrate the diverse backgrounds of its residents.
The staff at the facility are available to address resident needs, enhancing the care provided. Located conveniently for easy outings, the home has bus services directly from its reception area. Marco Polo Woonona emphasizes the independence and dignity of its residents, ensuring high-quality care for a diverse resident population.
- Onsite chapel
- Onsite hairdresser
- Specialised allied health services
- Organised activities
- Outdoor courtyard
Marco Polo Woonona Care Services Rating
Based on resident reviews and Government service audits.
3 Year AccreditationMarco Polo Woonona Care Services Reviews
Categories
The Residents Experience rating shows what current residents at Marco Polo Woonona Care Services think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.
Horrified by the lack of staff, dismal care and neglect that my mother and other residents received. After 14 months of trying to communicate to affect the care that my mum needed I walked in, removed her and her things and moved her to a smaller older nursing home with attentive care. So many complaints through formal channels (Aged Care Commission) and this cruise liner style facility is still in business. Looks the goods but no care when it is needed the most.
Disappointed with them, they are not helpful, why only relatives are allowed to ring, the lady I'm calling there is like my mother to me n I couldn't get to her. Since she was in this place I couldn't talk to her. Terrible nursing home!
The self check-in process and self temperature taking did not instill any confidence at all. Staff seemed friendly enough. Nursing staff excellent.
I did so much research before I placed my mum here so I knew it was the best aged care facility in the Illawarra. They have so many activities to choose from including in the community from shopping to day care visits, men’s shed and local tours. The food is like a restaurant but is based on the feedback of the residents but if they’d like something different there is a shop and cafe on site that’s open to the local community as well. Can’t go past the hairdressing salon there either with the super friendly staff and really affordable prices. The care is second to none from the amazing manager all the way to the ladies on the front desk and everybody in between! They often put on musical shows there and there is always a theme happening not just at Christmas and Easter but every week in between. It’s a shame that the Royal Commision into Aged Care couldn’t come here and use Marco Polo Woonona as the stick that every facility should measure itself by as not only would every elderly resident be getting the best of care but we would be guaranteeing that our future selves would be too!!
Performing for the residents, brightens their day. Staff there are fantastic. Great layout of facilities and a variety of things for the residents to do
Rooms & Pricing
No Accommodation fee for respite
You will only pay the Basic daily fee and may pay an additional services fee.
Concessional residents welcome
Marco Polo Woonona Care Services supports eligible government funded residents with subsidised fees.
About the Staff
Residents at Marco Polo Woonona Care Services on average received 240 minutes of total daily care (109% target) from a combination of support workers, enrolled and registered nurses. In September 2025, a Registered Nurse was on site 24:00 hours per day.
Things to know
About the operator
- Operated by Marco Polo Aged Care Services Limited
- Not for profit business
- Is Commonwealth government subsidised
- ABN: 54124559815
Safety Checks
- Certification valid
- Has received notice of sanction
- Is accredited
Location
11 Watergum Way Woonona 2517 NSWQuestions
What is the ACQSC star rating of Marco Polo Woonona Care Services?
This home has an overall ACQSC star rating of Acceptable.
What is the price range of residential aged care at Marco Polo Woonona Care Services?
Marco Polo Woonona Care Services has 12 different types of rooms which range in price between $550,000 and $850,000 maximum refundable accommodation deposit.
Updated: 29 September 2024