Marco Polo Woonona Care Services Reviews, Photos & Availability | Caring Co
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Marco Polo Woonona Care Services

Residential aged care at Marco Polo Woonona Care Services in Woonona, New South Wales

  • Permanent
  • Respite
  • Dementia
  • About the home

    Marco Polo Woonona Aged Care features communal dining and lounge areas, a beauty salon, chapel, and convenience store, catering to the comfort of its residents. The facility includes a gym and physiotherapy room, and offers a range of group activities and crafts. Notably, it hosts monthly Cultural Days to celebrate the diverse backgrounds of its residents.

    The staff at the facility are available to address resident needs, enhancing the care provided. Located conveniently for easy outings, the home has bus services directly from its reception area. Marco Polo Woonona emphasizes the independence and dignity of its residents, ensuring high-quality care for a diverse resident population.

    • Onsite chapel
    • Onsite hairdresser
    • Specialised allied health services
    • Organised activities
    • Outdoor courtyard

    Marco Polo Woonona Care Services Reviews

    8.1· Recommended by 72% residents

    Categories

    Staff8.2
    82%
    Home8.0
    80%
    Independence8.7
    87%
    Food6.8
    68%
    Kindness9.1
    91%
    Safety9.5
    95%

    The Residents Experience rating shows what current residents at Marco Polo Woonona Care Services think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Zoe Van Akker
    Zoe Van Akker
     · 21/03/2023

    Horrified by the lack of staff, dismal care and neglect that my mother and other residents received. After 14 months of trying to communicate to affect the care that my mum needed I walked in, removed her and her things and moved her to a smaller older nursing home with attentive care. So many complaints through formal channels (Aged Care Commission) and this cruise liner style facility is still in business. Looks the goods but no care when it is needed the most.

    Cristy Top
    Cristy Top
     · 03/07/2021

    Disappointed with them, they are not helpful, why only relatives are allowed to ring, the lady I'm calling there is like my mother to me n I couldn't get to her. Since she was in this place I couldn't talk to her. Terrible nursing home!

    Richard Healey
    Richard Healey
     · 08/03/2021

    The self check-in process and self temperature taking did not instill any confidence at all. Staff seemed friendly enough. Nursing staff excellent.

    Michelle Howard
    Michelle Howard
     · 06/11/2019

    I did so much research before I placed my mum here so I knew it was the best aged care facility in the Illawarra. They have so many activities to choose from including in the community from shopping to day care visits, men’s shed and local tours. The food is like a restaurant but is based on the feedback of the residents but if they’d like something different there is a shop and cafe on site that’s open to the local community as well. Can’t go past the hairdressing salon there either with the super friendly staff and really affordable prices. The care is second to none from the amazing manager all the way to the ladies on the front desk and everybody in between! They often put on musical shows there and there is always a theme happening not just at Christmas and Easter but every week in between. It’s a shame that the Royal Commision into Aged Care couldn’t come here and use Marco Polo Woonona as the stick that every facility should measure itself by as not only would every elderly resident be getting the best of care but we would be guaranteeing that our future selves would be too!!

    Karina Heckenberg
    Karina Heckenberg
     · 10/07/2019

    Performing for the residents, brightens their day. Staff there are fantastic. Great layout of facilities and a variety of things for the residents to do

    Rooms & Pricing

    $450,000 - $850,000 · 168 rooms · Concessional residents welcome

    Bronze Suite1Ensuite13 to 15.6
    Bronze Suite1Shared16.4 to 16.8
    Silver Suite1Ensuite14.7 to 16.1
    Premium Suite1Ensuite17.7m2
    Silver Suite1Shared16.5 to 16.8
    Superior Suite1Ensuite18.4 to 19.4
    Deluxe Suite1Ensuite16.2 to 19.7
    Diamond Suite1Ensuite23.6m2 to 30m2
    Gold Suite1Ensuite17.5 to 18.3
    Platinum Suite1Ensuite25.4m2 29.2m2
    Gold Suite1Shared17.3 to 21.4

    About the Staff

    235
    235 mins
    All Care Staff
    35 mins
    Registered Nurse

    Types of staff employed

    The average resident at Marco Polo Woonona Care Services received 235 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 117% of their daily total care target of 201 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Marco Polo Aged Care Services Limited
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 54124559815

    Safety Checks

    • Certification valid
    • Has received notice of sanction
    • Is accredited

    Location

    11 Watergum Way Woonona 2517 Nsw

    Questions

    What is the price range of residential aged care at Marco Polo Woonona Care Services?

    Marco Polo Woonona Care Services has 11 different types of rooms which range in price between $450,000 and $850,000 maximum refundable accomodation deposit.

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