Lifeview Willow Wood Reviews, Photos & Availability | Caring Co
Australia > Victoria > Cranbourne

Lifeview Willow Wood

· 135 Duff Street Cranbourne 3977 Vic

Residential aged care at Lifeview Willow Wood in Cranbourne, Victoria

  • Permanent
  • Respite
  • Dementia
  • About the home

    Lifeview Willow Wood is an aged care home offering luxury amenities including a day spa, hair salon, gym, cinema, and mini-golf. It has spacious, modern rooms with features like flat-screen TVs, Wi-Fi, and electric beds. The home emphasizes independence through its Home2Home care model and provides extensive social support programs such as Horizon Happenings and Magic Moments at no extra cost.

    This facility is Rainbow Tick accredited, supporting an LGBTI-friendly environment for residents and staff, and allows pets. Additional facilities include BBQ areas, a mobile library, and Lifeview Bus services, enhancing the living experience for residents.

    • Gardens
    • Onsite hairdresser
    • Organised activities
    • Pets allowed

    Top Rated Home in Cranbourne

    One of the top homes in Cranbourne according to residents and Government service audits.

    8.3
    Overall Score
    173
    Staffing Minutes
    3 Year Accreditation
    8.3
    suburb average

    Lifeview Willow Wood Reviews

    8.0· Recommended by 87% residents

    Categories

    Staff7.8
    78%
    Home7.9
    79%
    Independence8.5
    85%
    Food6.4
    64%
    Kindness8.3
    83%
    Safety8.8
    88%

    The Residents Experience rating shows what current residents at Lifeview Willow Wood think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    1c3 Spo1c3
    1c3 Spo1c3
     · 19/03/2023

    I found an elderly lady on the street lost who lived at lifeview and they even know she was missing so I stayed with her till they picked her up at 10pm

    vanessa springfield
    vanessa springfield
     · 18/08/2022

    My experience was not good, when I tried to follow up on my job interview to see how I went the lady who spoke to me was incredibly rude and wouldn't let me know why I wasn't excepted for the job....

    BeachBoy
    BeachBoy
     · 02/04/2022

    I have never felt compelled enough to review anything importantly enough to bother with, but on this occasion I have to wish anyone to decides to put their elderly parent in this facility good luck. My mother spent some time at this aged care home (in the last eight months during covid) all because of a school friend who resides there. She wasn't overly impressed of the treatment of her bed bound friend and decided this was not the home for her. She has since chosen to reside at a smaller facility with less smoke and mirrors and frivolous appearances and where she gets much better care. Travelling from her own nursing home my mum tried to revisit her friend, treated very poorly on arrival and ultimately refused entry. All because they would not co-operate by contacting mums nursing home to validate her covid vaccination status. Not all old ladies who live in nursing homes are adept with iphones to prove their vaccination status or carry around with them all paperwork when they seldom go out and especially back to a place where they've resided and would still hold their health records. I am so glad we did not pick this one for mum. A visit that would have meant so much to two old women was prevented by inept, lazy and heartless representatives for this front of a business machine.

    I D
    I D
     · 06/03/2022

    After My father in law passed away suddenly after 63yrs of marriage, and a primary career for my mother in-law we were in a heart wrenching position to find a place to take care of her. We knew this was going to be traumatic for my mother in law who was not only grieving but moving into a strange place. We thought we had found the perfect place. We were sold. Caters for dementia patients, beautiful, modern and given assurances that care would be taken and all patients go through a settling in period. After the 1st night, my husband was greeted with ”We don't think it's going to work. She is not suited. She was calling out during the night and disrupting other residents. We can't afford to lose 6 residents! I hope you have a Plan B" We were shocked, mortified and devastated! What happened to the settling in period? Where is the compassion and empathy? Why was she continuing to call out? Why could the staff not settle her? Where was the expert care we were promised? With no alternative options or discussion on how we could make things work we were told “this is not going to work". Willow Wood had made a decision after ONE night, that she was not suited. Please be cautious when considering this place to look after your loved one. The trauma and upheaval my mother in law experienced, not to mention the stress they put us through is inexcusable. They gave up on us after one night! No warning, no discussion, just pack up and go you are too hard. Our loved ones deserve better, please save yourself the heartache.

    Dalia Zilinskas
    Dalia Zilinskas
     · 22/02/2020

    I have worked as a volunteer at this place for nearly a year, attending once a week. Every week I speak to the residents and only hear fantastic comments about the very caring staff and delicious food. It's very clean, modern ,with numerous activities held daily and occasional outings. It's a fantastic place and it's one that I would be happy to be a resident at when the time comes.

    Rooms & Pricing

    $550,000 - $808,500 · 116 rooms · Concessional residents welcome

    Single with Ensuite1EnsuiteRoom size range from 11.32m2 - 19.5m2
    Deluxe1EnsuiteBetween 19.77m2 and 30.6m2 including en suites.

    About the Staff

    173
    173 mins
    All Care Staff
    21 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Occupational Therapists
    Lifestyle and Recreation

    The average resident at Lifeview Willow Wood received 173 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 86% of their daily total care target of 202 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Farwell Nominees Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 37089021303

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    135 Duff Street Cranbourne 3977 Vic

    Questions

    What is the ACQSC star rating of Lifeview Willow Wood?

    Lifeview Willow Wood has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Lifeview Willow Wood?

    Lifeview Willow Wood has 2 different types of rooms which range in price between $550,000 and $808,500 maximum refundable accomodation deposit.

    Updated: 12 April, 2024