Heathcote Health High Care Service

· 39 Hospital Street Heathcote 3523 VIC

Residential aged care at Heathcote Health High Care Service in Heathcote, Victoria

  • Permanent
  • Dementia

About our home

Heathcote Health's nursing home features a dining area and designated quiet spaces for its residents. Each room is fitted with overhead lifters, and there is a large screen TV in the common area. Additionally, all rooms have TV outlets. The facility's courtyard, which contains roaming chickens, adds a rustic touch.

The home prioritizes keeping its older residents active and integrated with their community, focusing on supporting individual lifestyle choices. Care plans are collaboratively developed with residents to ensure tailored services. Heathcote Health aims to provide exceptional local care, offering safe, responsive healthcare. They emphasize integrity and accountability in all their services.


    Top Rated Home in Heathcote

    One of the top homes in Heathcote according to residents and Government service audits.

    9.7Overall Score
    239 Staffing Minutes
    3 Year Accreditation

    Heathcote Health High Care Service Reviews

    9.0· Recommended by 100% residents

    Categories

    Staff9.0
    Home8.8
    Independence9.1
    Food6.9
    Kindness9.4
    Safety10.0

    The Residents Experience rating shows what current residents at Heathcote Health High Care Service think of the food, staff, care and more. These ratings are from the 2025 Aged Care Quality Commission Survey.


    Aaron Ried
    Aaron Ried
     · 05/02/2023

    Worst experience would highly recommend driving to Bendigo and avoiding this place altogether

    Richard Bennett
    Richard Bennett
     · 02/02/2023

    I recently visited the hospital since moving to Heathcote from Melbourne and working with with one of the people I care for. The hospital is very steam lined. The long quiet corodoors and sparkling clean white walls all make this place one of the nicest smaller hospitals I have seen and I have seen a few. The staff here are very friendly and patients are seen quickly, no extra long waiting period. The person I care for requires special podiatry diebetic foot care this place provides that service via a weekly visiting team from Bendigo. The long and short the person I care for was very happy with this new environment she has been introduced to and says she enjoys her visits and services provided are of excellent quality. #LetsGuide

    Tom Ferguson
    Tom Ferguson
     · 13/01/2023

    Told they don't take "new" patients!!! When is it a criteria you are known to be able to see a public doctor. This seems against medical ethics. Everyone has a right to have medical attention and the clinic itself looked overly staffed with admin - perhaps they should employ more doctors and reduce overheads by having an online booking system.

    Lina Bausch
    Lina Bausch
     · 21/12/2022

    Very bad experience with one of the doctors who has now left. Got me thrown off Bendigo Bases waiting list I’ve been on for two years for a knee replacement. Ignored the hospitals request for x rays. Very upset.

    Alanna Marshall
    Alanna Marshall
     · 12/12/2022

    I was extremely disappointed after contacting every doctor in Heathcote to be told that I am not urgent enough to see a doctor or make an appointment when I do have a reason to see a doctor 'urgently.' I was told that if I came in the morning I would be waiting until after lunch to see a doctor and to go to Bendigo or Seymour instead. I tried calling again to explain that my reason is urgent but was again told to go to another city. I come to Heathcote every year and would expect that if I did need medical attention that I would be seen to, however, this was not the case.


    Rooms & Pricing

    Concessional residents welcome

    Heathcote Health High Care Service supports eligible government funded residents with subsidised fees.

    Room Type
    Price
    NURSING HOME - Single RoomsSingle room + ensuite
    $127.03 DailyOR$550,000 RAD
    NURSING HOME - Shared RoomShared room + shared bathroom
    $127.03 DailyOR$550,000 RAD
    NURSING HOME - Shared EnsuiteSingle room + shared bathroom
    $127.03 DailyOR$550,000 RAD

    About the Staff

    239
    239 mins
    All Care Staff
    50 mins
    Registered Nurse

    Residents at Heathcote Health High Care Service on average received 239 minutes of total daily care (108% target) from a combination of support workers, enrolled and registered nurses. In September 2025, a Registered Nurse was on site 17:40 hours per day.


    Things to know

    About the operator

    • Operated by Heathcote Health
    • Government business
    • Is Commonwealth government subsidised
    • ABN: 22808993283

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    39 Hospital Street Heathcote 3523 VIC

    Questions

    What is the ACQSC star rating of Heathcote Health High Care Service?

    This home has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Heathcote Health High Care Service?

    Heathcote Health High Care Service has 3 different types of rooms which range in price between $550,000 and $550,000 maximum refundable accommodation deposit.


    Updated: 8 August 2026