Heathcote Health High Care Service Reviews, Photos & Availability | Caring Co
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Heathcote Health High Care Service

· 39 Hospital Street Heathcote 3523 Vic

Residential aged care at Heathcote Health High Care Service in Heathcote, Victoria

  • Permanent
  • Dementia
  • About the home

    Heathcote Health's nursing home features a dining area and designated quiet spaces for its residents. Each room is fitted with overhead lifters, and there is a large screen TV in the common area. Additionally, all rooms have TV outlets. The facility's courtyard, which contains roaming chickens, adds a rustic touch.

    The home prioritizes keeping its older residents active and integrated with their community, focusing on supporting individual lifestyle choices. Care plans are collaboratively developed with residents to ensure tailored services. Heathcote Health aims to provide exceptional local care, offering safe, responsive healthcare. They emphasize integrity and accountability in all their services.

      Top Rated Home in Heathcote

      One of the top homes in Heathcote according to residents and Government service audits.

      9.0
      Overall Score
      216
      Staffing Minutes
      1 Year Accreditation
      9.0
      suburb average

      Heathcote Health High Care Service Reviews

      9.0· Recommended by 100% residents

      Categories

      Staff8.8
      88%
      Home9.4
      94%
      Independence8.1
      81%
      Food8.8
      88%
      Kindness7.5
      75%
      Safety8.8
      88%

      The Residents Experience rating shows what current residents at Heathcote Health High Care Service think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

      Aaron Ried
      Aaron Ried
       · 05/02/2023

      Worst experience would highly recommend driving to Bendigo and avoiding this place altogether

      Richard Bennett
      Richard Bennett
       · 02/02/2023

      I recently visited the hospital since moving to Heathcote from Melbourne and working with with one of the people I care for. The hospital is very steam lined. The long quiet corodoors and sparkling clean white walls all make this place one of the nicest smaller hospitals I have seen and I have seen a few. The staff here are very friendly and patients are seen quickly, no extra long waiting period. The person I care for requires special podiatry diebetic foot care this place provides that service via a weekly visiting team from Bendigo. The long and short the person I care for was very happy with this new environment she has been introduced to and says she enjoys her visits and services provided are of excellent quality. #LetsGuide

      Tom Ferguson
      Tom Ferguson
       · 13/01/2023

      Told they don't take "new" patients!!! When is it a criteria you are known to be able to see a public doctor. This seems against medical ethics. Everyone has a right to have medical attention and the clinic itself looked overly staffed with admin - perhaps they should employ more doctors and reduce overheads by having an online booking system.

      Lina Bausch
      Lina Bausch
       · 21/12/2022

      Very bad experience with one of the doctors who has now left. Got me thrown off Bendigo Bases waiting list I’ve been on for two years for a knee replacement. Ignored the hospitals request for x rays. Very upset.

      Alanna Marshall
      Alanna Marshall
       · 12/12/2022

      I was extremely disappointed after contacting every doctor in Heathcote to be told that I am not urgent enough to see a doctor or make an appointment when I do have a reason to see a doctor 'urgently.' I was told that if I came in the morning I would be waiting until after lunch to see a doctor and to go to Bendigo or Seymour instead. I tried calling again to explain that my reason is urgent but was again told to go to another city. I come to Heathcote every year and would expect that if I did need medical attention that I would be seen to, however, this was not the case.

      Rooms & Pricing

      $550,000 - $550,000 · 0 rooms · Concessional residents welcome

      NURSING HOME - Shared Room2Shared21
      NURSING HOME - Shared Ensuite1Shared21
      NURSING HOME - Single Rooms1Ensuite21

      About the Staff

      216
      216 mins
      All Care Staff
      72 mins
      Registered Nurse

      Types of staff employed

      Dietetics
      Enrolled Nurses
      Physiotherapists
      Registered Nurses
      Personal Carers
      Care Managers
      Lifestyle and Recreation

      The average resident at Heathcote Health High Care Service received 216 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 93% of their daily total care target of 233 minutes set by the Australian government based on the unique needs of their residents.

      Things to know

      About the operator

      • Operated by Heathcote Health
      • Government business
      • Is Commonwealth government subsidised
      • ABN: 22808993283

      Safety Checks

      • Certification valid
      • Has not received notice of sanction
      • Is accredited

      Location

      39 Hospital Street Heathcote 3523 Vic

      Questions

      What is the ACQSC star rating of Heathcote Health High Care Service?

      Heathcote Health High Care Service has an overall ACQSC star rating of Good.

      What is the price range of residential aged care at Heathcote Health High Care Service?

      Heathcote Health High Care Service has 3 different types of rooms which range in price between $550,000 and $550,000 maximum refundable accomodation deposit.

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