Harbourside Haven Gardens

· 89 Shoal Bay Road Shoal Bay 2315 NSW

Residential aged care at Harbourside Haven Gardens in Shoal Bay, New South Wales

  • Permanent
  • Respite

About our home

This aged care home features numerous communal areas including a large lounge, dining space, and an outdoor courtyard. Residents have access to quality meals prepared at the servery. Additional on-site facilities include a hairdressing salon and a Village Kiosk.

The home is staffed 24/7 by seasoned professionals and offers a variety of consulting services such as physiotherapy, podiatry, and more. Residents can engage in daily activities including exercise classes, games, and social outings. A broad range of amenities supports both the physical and social well-being of residents.

  • Outdoor courtyard
  • Onsite hairdresser
  • Specialised allied health services
  • Transport
  • Organised activities

Top Rated Home in Shoal Bay

One of the top homes in Shoal Bay according to residents and Government service audits.

8.3Overall Score
241 Staffing Minutes
3 Year Accreditation

Harbourside Haven Gardens Reviews

8.7· Recommended by 93% residents

Categories

Staff8.6
Home8.8
Independence8.5
Food7.5
Kindness9.3
Safety9.8

The Residents Experience rating shows what current residents at Harbourside Haven Gardens think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.


Amy Withers
Amy Withers
 · 26/05/2022

As people get older, they require greater nutrition. Its heartbreaking knowing my uncle goes here and gets fed tinned baked beans with a sweet muffin for a dinner meal. Additionally one night he just got given a croissant for dinner? Please begin giving our family the meals they deserve to stay healthy and happy.

John Doe
John Doe
 · 28/12/2021

Very poor. The manager is highly unethical and lies to make her service look good, but the facts are evident, then people make me think I'm crazy. It's sick. I will be reporting them. They have bad reputation around Port Stephens.

Peter Foley
Peter Foley
 · 19/11/2021

My mother is in the nursing home. She is happy and accepts it as home. The staff are obliging and courteous even under difficult circumstances. I was so glad when I finally got her in there. 😊👍

Jeffro Gardiner
Jeffro Gardiner
 · 09/06/2021

It's clean. It's full of great manners to visitors. Mostly all the residents have had some sort of fall.

Wil Davies
Wil Davies
 · 07/01/2019

Fond memories of family times when visiting my grandparents in their self managed villa. Extended family I'm not as familiar with have also taken up residency in nearby villas. Good access to shops, clubs and nature activities. Plenty of flat walking areas in the village like atmosphere. Outdoor amenities for bbqs, bowling green and croquet or indoors for cards, sewing and other crafts. Emergency services and nursing home facilities also on site. Close access to one of the most beautiful beaches in NSW. What a wonderful place to retire!!!


Rooms & Pricing

No Accommodation fee for respite

You will only pay the Basic daily fee and may pay an additional services fee.

Concessional residents welcome

Harbourside Haven Gardens supports eligible government funded residents with subsidised fees.

Room Type
Price
Standard Single Room with EnsuiteSingle room + ensuite
$104.25 DailyOR$500,000 RAD
SuiteSingle room + ensuite
$125.10 DailyOR$600,000 RAD
Single Room with Shared EnsuiteSingle room + shared bathroom
$93.82 DailyOR$450,000 RAD
Deluxe Single Room with EnsuiteSingle room + ensuite
$109.46 DailyOR$525,000 RAD
Premium Single Room with EnsuiteSingle room + ensuite
$114.67 DailyOR$550,000 RAD
Premium SuiteSingle room + ensuite
$145.95 DailyOR$700,000 RAD
Deluxe SuiteSingle room + ensuite
$135.52 DailyOR$650,000 RAD
Deluxe Suite with Shared EnsuiteSingle room + ensuite
$125.10 DailyOR$600,000 RAD
Standard Room with Shared EnsuiteSingle room + ensuite
$99.03 DailyOR$475,000 RAD

About the Staff

241
241 mins
All Care Staff
43 mins
Registered Nurse

Residents at Harbourside Haven Gardens on average received 241 minutes of total daily care (106% target) from a combination of support workers, enrolled and registered nurses. In September 2025, a Registered Nurse was on site null hours per day.


Things to know

About the operator

  • Operated by Port Stephens Veterans and Citizens Aged Care Ltd
  • Is Commonwealth government subsidised
  • ABN: 35871085128

Safety Checks

  • Certification valid
  • Has not received notice of sanction
  • Is accredited

Location

89 Shoal Bay Road Shoal Bay 2315 NSW

Questions

What is the ACQSC star rating of Harbourside Haven Gardens?

This home has an overall ACQSC star rating of Good.

What is the price range of residential aged care at Harbourside Haven Gardens?

Harbourside Haven Gardens has 9 different types of rooms which range in price between $450,000 and $700,000 maximum refundable accommodation deposit.


Updated: 25 October 2025