Good Shepherd Lodge. Reviews, Photos & Availability | Caring Co
Australia > Queensland > Mackay

Good Shepherd Lodge.

· 15 Mcintyre Street Mackay 4740 Qld

Residential aged care at Good Shepherd Lodge. in Mackay, Queensland

  • Permanent
  • Respite
  • Dementia
  • About the home

    Cumberland House features four wings, each with its own lounge areas and garden access, designed to accommodate residents comfortably. Good Shepherd Lodge, located in a residential area, boasts beautiful grounds and has recently been upgraded to enhance its homelike atmosphere. This facility includes amenities like an on-site cafe, a hairdresser, a chapel, a children's playground, and a Therapy Centre.

    Good Shepherd Lodge also offers a fully furnished self-contained family room for visiting relatives at a nominal rate and accommodates over 40% of its residents through full government support. The Lodge employs six activities officers who coordinate a diverse array of activities ranging from Tai Chi to arts and crafts, enriching the daily lives of its residents.

    • Gardens
    • Onsite hairdresser
    • Onsite chapel
    • Organised activities

    Good Shepherd Lodge. Rating

    Based on resident reviews and Government service audits.

    Overall Score
    Staffing Minutes
    3 Year Accreditation

    Good Shepherd Lodge. Reviews

    8.8· Recommended by 87% residents



    The Residents Experience rating shows what current residents at Good Shepherd Lodge. think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Jasmin Steven
    Jasmin Steven
     · 26/09/2022

    Minus 1 star. Terrible experience. For 1 year we watched mum sometimes be cared for, only most Enrolled Nurses were great, rest let her attempt to spoon her food at mealtimes, often resulting in no food successfully being eaten, despite numerous requests for assistance from my father. On her actual passing, dad got a well done your account is at a balance of $0...not one word of condolences. Disgusted.

    Mel Browning
    Mel Browning
     · 28/06/2022

    Whatever you do, do not send you loved ones here. The staff are rude, unprofessional and heartless. I would give the place zero stars if possible.

    kellie williams
    kellie williams
     · 18/05/2022

    My mother was rushed to hospital from good Shepard on my directive at 5.30 on Wednesday 11th of may. The nurse was wonderful she is in palliative care and I'm sitting at her bedside waiting for her to pass. The sad thing is they didn't pack any clothes so my mothers is dying and has nothing to wear,I wanted to pick her belongings up and Amanda in accounts and Rachael have stopped me on my brothers orders saying he is NOK number1 and I'm number2 so I mean nothing. so my poor mum is dying and has no clothes all because they are listening to someone who has had all his authority taken away from him by QCAT. And hasn't bothered even seeing his dying mother And they are still charging her but won't let me in to collect her belongings Please study who looks after your loved ones as this place is cruel to the dying but keep collecting money well done Amanda in accounts and Rachael who hung up on me the hospital and my mother are so glad you won't let her die with dignity

    Anna-marie Christensen-Scott, Solicitor
    Anna-marie Christensen-Scott, Solicitor
     · 23/01/2020

    Does not matter what day or time I visit Mum she is always clean, happy and the staff are just amazing. We waited two years to get Mum in because it's just such a great nursing home.

    Grazia58Aus Grazia58Aus
    Grazia58Aus Grazia58Aus
     · 06/10/2017

    If you have an elderly parent or relative that needs to be well looked after becuse of dementia, fragility, ageing, or other unfortunate happenings in their final life journey, 'Good Shepherd Lodge' is the place for them. Friendly, and experienced Staff around the clock, roomy and air conditioned, lots of gardens, resting spots, professionally prepared meals, OT, physio, etc. A very clean and welcomed Lodge for elderly to stay, live meet and make friends there😊I know because I've done my study/ work Vocational Placement at the 'Good Shepherd'. Units for residents are lovely so they can feel like at home. I also believe that you also could have a little pet there?

    Rooms & Pricing

    $280,000 - $550,000 · 156 rooms · Concessional residents welcome

    Cumberland House Single1Ensuite19
    Whitehaven Memory Care Unit1Ensuite20m²
    Acacia House1Ensuite20
    Cumberland Shared2Shared30
    Maryport Cottage1Ensuite31.5
    Whitehaven Memory Care Unit1Ensuite24 - 27m²
    Bailey House Memory Care Unit1Ensuite19m²
    Bailey House Memory Care Unit1Ensuite25m²

    About the Staff

    196 mins
    All Care Staff
    32 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Registered Nurses
    Personal Carers
    Lifestyle and Recreation

    The average resident at Good Shepherd Lodge. received 196 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 98% of their daily total care target of 201 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Good Shepherd Lodge Limited
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 99062125034

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited


    15 Mcintyre Street Mackay 4740 Qld


    What is the ACQSC star rating of Good Shepherd Lodge.?

    Good Shepherd Lodge. has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Good Shepherd Lodge.?

    Good Shepherd Lodge. has 8 different types of rooms which range in price between $280,000 and $550,000 maximum refundable accomodation deposit.

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