Glengollan Village Reviews, Photos & Availability | Caring Co
Australia > Victoria > Ferntree Gully

Glengollan Village

· 97 Underwood Road Ferntree Gully 3156 Vic

Residential aged care at Glengollan Village in Ferntree Gully, Victoria

  • Permanent
  • Respite
  • Dementia
  • About the home

    Glengollan's aged care facility, located at the base of the Dandenong Ranges, was expanded and refurbished in 2011. It offers a homely setting with various lounges, dining areas, sunrooms, courtyards, and gardens for relaxation and social activities. The facility features a secure wing with outdoor spaces, and lounges, catering to residents with dementia.

    It maintains open visiting hours with key-coded doors for secure, flexible access. The facility's Activities Program encompasses external entertainers, cultural events, theme days, and weekly religious services, ensuring a diverse and engaging environment for all residents.

    • Gardens
    • Outdoor courtyard
    • Organised activities

    Top Rated Home in Ferntree Gully

    One of the top homes in Ferntree Gully according to residents and Government service audits.

    7.0
    Overall Score
    186
    Staffing Minutes
    1 Year Accreditation

    Glengollan Village Reviews

    8.1· Recommended by 86% residents

    Categories

    Staff8.0
    80%
    Home8.0
    80%
    Independence8.1
    81%
    Food7.0
    70%
    Kindness8.7
    87%
    Safety8.8
    88%

    The Residents Experience rating shows what current residents at Glengollan Village think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Florence Poni
    Florence Poni
     · 01/11/2021

    One of the best organisations I have ever had the opportunity to work for. Staff work well together as a team to provide quality care for residents. Lifestyle team is wonderful they work well together and residents enjoy attending activities. Management the best I have worked with communication is good as you're well informed on what's happening all the time, grateful for their staff and residents and provide support whenever needed. Overall a great place to work.

    Denise Jones
    Denise Jones
     · 21/04/2019

    My mother had been living independently at home and at the age of 96 accepted that she needed assistance with her daily activities. She was a resident at Glengollan for 3 months before she passed away peacefully. The beautiful team of nurses, carers, visiting GP, activities staff, physio & OT, environmental staff, catering staff and administration staff provided a caring, supportive family atmosphere. I cannot praise the organisation highly enough and feel blessed that my mother went to live in Glengollan.

    Peter Latham
    Peter Latham
     · 04/03/2019

    What a great place this is. I have worked here for over a year now and have seen nothing but care and compassion from all the staff.The facility is dog friendly also and the residents love it.I am a happy employee of Glengollan village.

    David Fraser
    David Fraser
     · 15/10/2018

    I wondered how I could get a message to all the staff at Glengolan Village to thank them for being simply the best in terms of the care and compassion shown to their guests. Our dear mother Freda Fraser, at 99 years of age, has just passed away after 5 years of tender loving care at Glengolan. Not only did they care for our beautiful mother right to the end of her life, they also cared for us as a family and helped us through a very difficult time in our lives. A big thank you to all the staff at Glengolan from all of Freda's large family of 57 children, grandchildren and great grandchildren. God bless you all! David

    Kim Flowers
    Kim Flowers
     · 11/04/2016

    Visited here as guest of friends there. The staff were lovely and clearly spent time to get to to know the residents. The village is also dog friendly, which was a treat as we got to take our pet in to visit our friends - much to their delight.

    Rooms & Pricing

    $250,000 - $550,000 · 137 rooms · Concessional residents welcome

    Superior1EnsuiteFrom 13m2 to 18.5m2
    Premium1EnsuiteFrom 13m2 to 16m2
    Shared2Ensuite20m2
    Standard1Shared10.5m2 to 13.5m2
    Single Room1Ensuite16

    About the Staff

    186
    186 mins
    All Care Staff
    26 mins
    Registered Nurse

    Types of staff employed

    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Occupational Therapists
    Lifestyle and Recreation

    The average resident at Glengollan Village received 186 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 92% of their daily total care target of 203 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Glengollan Village
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 50006179906

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    97 Underwood Road Ferntree Gully 3156 Vic

    Questions

    What is the ACQSC star rating of Glengollan Village?

    Glengollan Village has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Glengollan Village?

    Glengollan Village has 5 different types of rooms which range in price between $250,000 and $550,000 maximum refundable accomodation deposit.

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