Estia Health Twin Waters Reviews, Photos & Availability | Caring Co
Australia > Queensland

Estia Health Twin Waters

· 190 Ocean Drive Twin Waters 4564 Qld

Residential aged care at Estia Health Twin Waters in Twin Waters, Queensland

  • Permanent
  • Respite
  • About the home

    Estia Health Twin Waters is a contemporary aged care facility featuring spacious communal areas, private dining rooms, and a modern design. Its tropical indoor courtyards and well-kept gardens offer a serene environment. Residents can enjoy facilities such as an on-site café, a library, and computers with internet access.

    Nutritious meals are prepared on-site by professional chefs. The home provides customized health and wellbeing programs, with access to allied health professionals, hairdressers, and pastoral care. It houses a secure memory support unit for residents with higher care needs. A 24-hour staff is available for assistance and companionship.

    • Gardens
    • Onsite hairdresser
    • Organised activities

    Top Rated Home in Twin Waters

    One of the top homes in Twin Waters according to residents and Government service audits.

    8.6
    Overall Score
    207
    Staffing Minutes
    1 Year Accreditation

    Estia Health Twin Waters Reviews

    8.4· Recommended by 78% residents

    Categories

    Staff8.4
    84%
    Home8.0
    80%
    Independence9.3
    93%
    Food6.8
    68%
    Kindness9.7
    97%
    Safety9.5
    95%

    The Residents Experience rating shows what current residents at Estia Health Twin Waters think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Gary Penney (GP)
    Gary Penney (GP)
     · 11/01/2023

    I have had many dealings with Estia Twin Waters in Wellbeing Advocate role. TW is very professional, modern, caring. Well recommended.

    Christine Ellison
    Christine Ellison
     · 07/12/2022

    The TV doesn't work properly, fix it. Replace it. There's something wrong with this TV, some as the others. Do something!!!!

    Reg Davis
    Reg Davis
     · 15/08/2022

    My brother was so very fortunate to find accomodation at Estia Twin Waters! Right from our first step into the facility, we were made welcome & he has not looked back!! We are so appreciative for the communication given esp with Covid being around. I can say nothing but thankyou to all staff!!!!

    Roz Jones
    Roz Jones
     · 13/10/2021

    Wonderful staff and beautiful facility. Our loved one is very happy for the majority of the time. However weekends and public holidays the quality of food and staff to resident ratio is significantly diminished. We have buzzed for over 40 minutes on a weekend to visit our loved one and in the end gave up. I would think given its a 24 hour, 365 day facility weekends should be no different, the care required for residents doesn't change from day to day. Unfortunately no matter how good the facility it always comes back to the mighty dollar. Staff can only do what they can do when they are short staffed.

    Khan Piesse
    Khan Piesse
     · 19/10/2019

    My Finnish grandmother lived here at Estia Twin Waters and was treated extremely well by the lovely staff. The whole facility is clean, modern, comfortable, air conditioned, well furnished. The staff got to understand my grandmothers needs and ensured her a great quality of life. It was lovely to go in to visit her and have great conversations with all the other lovely staff and residents. Although wish there were a bit more activities for residents, they did their best to ensure a standard of care unparalleled. I sure wish all ages care homes were to this standard, albeit more affordably. Great food for the residents, attention to detail for quality of life, and such clean amenities. And when we had to move her out of the facility, they even threw in some gifts for her and treated her so well during her moving process. This facility is extremely expensive obviously, but that’s more a fault of the government (LNP) privatising everything, rather than Estia themselves. Thank you Estia!

    Rooms & Pricing

    $450,000 - $611,400 · 128 rooms · Concessional residents welcome

    Premium Suite1Ensuite24 sqm
    Deluxe Suite1Ensuite24 sqm
    Superior Suite1Ensuite24 sqm
    Single room with ensuite1Ensuite24 sqm
    Single room with ensuite (Memory Support Unit)1Ensuite24 sqm
    Single room with ensuite1EnsuiteApprox 24 sqm

    About the Staff

    207
    207 mins
    All Care Staff
    51 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Lifestyle and Recreation

    The average resident at Estia Health Twin Waters received 207 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 106% of their daily total care target of 196 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Estia Investments Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 87164350387

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    190 Ocean Drive Twin Waters 4564 Qld

    Questions

    What is the ACQSC star rating of Estia Health Twin Waters?

    Estia Health Twin Waters has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Estia Health Twin Waters?

    Estia Health Twin Waters has 6 different types of rooms which range in price between $450,000 and $611,400 maximum refundable accomodation deposit.

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