Estia Health Tuncurry

Peter Brown

My younger brother was placed here as a high care palliative patient in the final stages of oesophageal cancer. He was not placed in a palliative care unit, nor do I know if this facility has a palliative unit. Nor did attending staff appear to have the necessary high care training. As a consequence he did not receive the appropriate level of care and our family often witnessed him waiting several hours for pain relief medication in spite of our repeated requests. In his final months he existed in a very confused mental state, he was in denial, could not remember where the emergency button was and was very conflicted meaning he suffered enormous pain in silence while waiting for periods of prescribed medication. And even those levels were later deemed to be too low and inadequate. Awful to watch and we wonder how much worse it would have been for him if we had not been there to repeatably query and constantly chase up prescribed medication and inadequate dosage levels. This Aged Care Home should not be accepting high care palliative patients until it has the proper facilities, adequate staffing levels and appropriately trained staff.

Nerida Ingram

Our mum now happily lives at Estia Tuncurry. She is enjoying the caring, professional staff & is thankful for her personal care which is carried out compassionately. Her room is clean & nicely located with a garden view. We cannot fault the staff who have gone above and beyond to make mum feel comfortable, loved and secure in her new surroundings. We are also appreciative of the caring way Michelle Harrison guided us through this difficult time with compassion & professionalism. Thank you for caring Estia Tuncurry. You have made a tremendous difference for our family.

Michelle Harrison

Both my parents live at Estia Tuncurry, they are so happy with the holistic care they receive. All of the staff are like an extended family to them both, and care for them professionally. My brothers and I have no concerns at all about our parents being at Estia Tuncurry, in fact we feel extremely lucky to have them in such a positive caring environment.

Maria Fordham

Estia Health Tuncurry Aged Care Facility is a great facility and most importantly the care provision to their residents is the best. The management Darran, Judy and Lesley are the best staff i have came across. All very professionals and easy to talk to. Well done. From M. Fordham Port Macquarie Base Hospital.

Marilyn Zietsch

My dad was here for some years. he recently passed away and we found the staff to be very compassionate and caring. They all knew him and were always looking out for him, noticed when little things changed in his demeanor. Things like that. We were very happy for him to blessed with their care.