Doutta Galla Queens Park Aged Care Facility Reviews, Photos & Availability | Caring Co
Australia > Victoria > Moonee Ponds

Doutta Galla Queens Park Aged Care Facility

· 13 The Strand Moonee Ponds 3039 Vic

Residential aged care at Doutta Galla Queens Park Aged Care Facility in Moonee Ponds, Victoria

  • Permanent
  • Respite
  • Dementia
  • About the home

    Doutta Galla Queens Park is a 45-room aged care facility providing permanent, respite, and dementia care. Each room is private with an ensuite bathroom, adjustable electric bed, and quality furnishings. The facility includes multiple common areas like a dining area, lounges, a billiard room, a BBQ area, and a hairdressing salon. It also features landscaped gardens and two courtyards.

    Residents can engage in various activities offered by the lifestyle program, including music events, art and crafts, games, exercise classes, and gardening. Additionally, amenities such as a swimming pool, recreation center, racecourse, theater, park, library, public transport, and shops are nearby.

    The home is dedicated to serving residents of all cultures, nationalities, faiths, and languages. Moreover, a group of volunteers helps run activities and workshops to enhance the communal environment.

    • Gardens
    • Nearby shops
    • Onsite hairdresser
    • Organised activities

    Doutta Galla Queens Park Aged Care Facility Rating

    Based on resident reviews and Government service audits.

    8.3
    Overall Score
    176
    Staffing Minutes
    3 Year Accreditation

    Doutta Galla Queens Park Aged Care Facility Reviews

    8.9· Recommended by 96% residents

    Categories

    Staff8.9
    89%
    Home8.9
    89%
    Independence8.7
    87%
    Food7.7
    77%
    Kindness9.4
    94%
    Safety9.4
    94%

    The Residents Experience rating shows what current residents at Doutta Galla Queens Park Aged Care Facility think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Gabriel Archer
    Gabriel Archer
     · 20/12/2022

    Most abusive staff. Rude arrogant. This should be closed down. The quality of life is dramatically reduced by the unprofessional and lack of training by so called nurses. I recommend every family install hidden Cameras for loved ones and get them out. Treat the elderly with respect. We are all going to get old some day. How can such aged care facility get away with cruelty.

    Kevin Mitchell
    Kevin Mitchell
     · 30/05/2021

    Very lovely, the staff are so attentive to the people living or staying there. Warm and comfy. They keep it very clean and tidy all the time.

    Whitney Mikho
    Whitney Mikho
     · 20/01/2020

    Best facility friendly careing staff for residents and clean facility. Best manger and all the team... very proud to be part of. I give 10 star👍

    maureen jelagat GAITHO
    maureen jelagat GAITHO
     · 07/02/2019

    The best quality care you can get. The staff are very friendly and welcoming.

    Stewart Garmey
    Stewart Garmey
     · 05/07/2017

    My wife sent this organisation a very polite and professionally prepared presentation offering her employment services as a fully qualified aged carer. The response was her letter "return to sender" with a note scrawled on the back of the envelope "sorry we (sic) not accept any paper application, please apply online at ...". This level of unprofessional and impolite conduct astounds us and we hope they care for their residents in a more compassionate manner. This may well be their policy but a letter or phone call to that effect would have been more professional and acceptable. Just a disgrace.

    Rooms & Pricing

    · Concessional residents welcome

    Private Room1Ensuite15.15 m2

    About the Staff

    176
    176 mins
    All Care Staff
    25 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Lifestyle and Recreation

    The average resident at Doutta Galla Queens Park Aged Care Facility received 176 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 77% of their daily total care target of 229 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Doutta Galla Aged Services Ltd
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 96088097929

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    13 The Strand Moonee Ponds 3039 Vic

    Questions

    What is the ACQSC star rating of Doutta Galla Queens Park Aged Care Facility?

    Doutta Galla Queens Park Aged Care Facility has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Doutta Galla Queens Park Aged Care Facility?

    Doutta Galla Queens Park Aged Care Facility has 1 different types of rooms which range in price between $550,000 and $550,000 maximum refundable accomodation deposit.

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