Cumberland View Aged Care Living - Whalley Drive Reviews, Photos & Availability | Caring Co
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Cumberland View Aged Care Living - Whalley Drive

· 123-127 Whalley Drive Wheelers Hill 3150 VIC

Residential aged care at Cumberland View Aged Care Living - Whalley Drive in Wheelers Hill, Victoria

  • Permanent
  • Respite
  • About the home

    This aged care home features modern common areas with access to landscaped courtyards, offering plenty of natural light. Facilities include a large living/entertainment area with a flat-screen TV, a separate dining room, a hairdressing salon, a library, computers, and various small lounge rooms. There is also an activities room.

    The apartments are designed for independence, featuring a kitchenette, a nurse call system, and climate control. Most apartments have direct access to the outdoors, overlooking courtyards or landscaped streetscapes. A secure dementia care section provides specialised amenities such as a dedicated dining room, lounge, activities area, and a courtyard, although apartments here lack direct outdoor access and kitchenettes.

    • Gardens
    • Outdoor courtyard
    • Onsite hairdresser
    • Organised activities

    Top Rated Home in Wheelers Hill

    One of the top homes in Wheelers Hill according to residents and Government service audits.

    8.4
    Overall Score
    196
    Staffing Minutes
    3 Year Accreditation

    Cumberland View Aged Care Living - Whalley Drive Reviews

    8.7· Recommended by 87% residents

    Categories

    Staff8.5
    85%
    Home9.0
    90%
    Independence8.8
    88%
    Food7.7
    77%
    Kindness8.7
    87%
    Safety9.8
    98%

    The Residents Experience rating shows what current residents at Cumberland View Aged Care Living - Whalley Drive think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.

    Stephen Johns
    Stephen Johns
     · 04/04/2023

    Where do you start with this facility. Care is below standard, residents are left slumped in chairs for hours at a time. Unsure how a facility like this obtains accreditation. Have visited a resident in here a number of times, and staff appear to want to help the residents however staff are being told by management to leave that resident as they have spent too much time with them. I need to consider looking for a facility for my parents and this one definitely does not make the list.

    Hiram Hackenbacker
    Hiram Hackenbacker
     · 31/07/2022

    My stepmother's final years were made comfortable and enjoyable despite the constant covid lockdowns. Wonderful caring staff. Thankyou.

    Wessley Edgar
    Wessley Edgar
     · 22/06/2021

    After my experience of Cumberland Villiage thru my now deseased parents and their wonderful friends and neighbours there - I truely can imagine I will want to retire into the same nice place and way of living. Thanks to Angela and her staff for making it as good as it was for them.

    Siobhan Kinsella
    Siobhan Kinsella
     · 25/09/2020

    Can't express how happy I am to know my dad is at Cumberland View. My Grandmother In-Law was looked after here for many years and when my dad needed care it was my first choice. It's such a tough process, but Brian and the whole team at Cumberland showed compassion, competence and care at every step. I can't recommend Cumberland highly enough. Many thanks to everyone involved. I know my dad is receiving the best care possible.

    j james
    j james
     · 17/04/2019

    Worst decision ever putting our mother in to aged care at cumberland view. Always short staffed. Seems they have more agency nurses than they do permanent staff. Patients buzz for help and are left waiting. Our mother was left in soiled incontinent pants for 1.5 hours and was told each time a nurse came in there were only night pants and they would come back. Never did. The last time she buzzed and someone came, she was told they would change her before dinner.

    Rooms & Pricing

    No Accommodation fee for respite

    You will only pay the Basic daily fee and may pay an additional services fee.

    Concessional residents welcome

    Cumberland View Aged Care Living - Whalley Drive supports eligible government funded residents with subsidised fees.

    Instead of paying a RAD you can choose to pay a Daily Accommodation Payment (DAP) which is a non-refundable daily fee, based on the room price and the maximum permissable interest rate set by the Department of Health and Aged Care.

    Room Type
    Price
    Superior SharedShared room + ensuite
    $118.24 Daily
    SuperiorSingle room + ensuite
    $126.27 Daily
    PremiumSingle room + ensuite
    $187.12 Daily
    Premium SuiteSingle room + ensuite
    $233.95 Daily
    DeluxeSingle room + ensuite
    $164.16 Daily

    About the Staff

    196
    196 mins
    All Care Staff
    41 mins
    Registered Nurse

    Residents at Cumberland View Aged Care Living - Whalley Drive on average received 196 minutes of total daily care (101% target) from a combination of support workers, enrolled and registered nurses. In October 2024, a Registered Nurse was on site 24:00 hours per day.

    Things to know

    About the operator

    • Operated by Arton Retirement Villages Pty Limited
    • Is Commonwealth government subsidised
    • ABN: 46088023045

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    123-127 Whalley Drive Wheelers Hill 3150 VIC

    Questions

    What is the ACQSC star rating of Cumberland View Aged Care Living - Whalley Drive?

    This home has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Cumberland View Aged Care Living - Whalley Drive?

    Cumberland View Aged Care Living - Whalley Drive has 5 different types of rooms which range in price between $515,000 and $1,019,000 maximum refundable accommodation deposit.

    Updated: 30 November 2024