Charlesbrook Aged Care Reviews, Photos & Availability | Caring Co
Australia > Victoria > Templestowe

Charlesbrook Aged Care

· 1-11 Innisfallen Avenue Templestowe 3106 VIC

Residential aged care at Charlesbrook Aged Care in Templestowe, Victoria

  • Permanent
  • Dementia
  • About the home

    Charlesbrook is an aged care facility in Templestowe, providing 24-hour care including high and low care, respite care, and memory support. The facility has two households, each featuring a dining room and lounge areas. It includes landscaped gardens, outdoor sitting areas, a café, movie theatre, activities room, library, and a salon for hairdressing and beauty care. Additionally, there is a private dining room for special occasions and open-plan common areas with views of the gardens. The renovated property emphasizes a community atmosphere, welcoming family and friends, and hosts a variety of amenities for resident engagement. Nearby natural attractions add to the scenic value of the location.

    • Gardens
    • Outdoor courtyard
    • Onsite hairdresser
    • Organised activities

    Top Rated Home in Templestowe

    One of the top homes in Templestowe according to residents and Government service audits.

    Overall Score
    Staffing Minutes
    3 Year Accreditation

    Charlesbrook Aged Care Reviews

    7.7· Recommended by 76% residents



    The Residents Experience rating shows what current residents at Charlesbrook Aged Care think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Mary Z
    Mary Z
     · 02/06/2022

    The Chef is absolutely amazing and nothing is too much trouble for him. My mum has dairy free food and she was always provided delicious and varied foods. Thanks so much!

    Being Bronwyn
    Being Bronwyn
     · 06/03/2018

    Charlesbrook is a lovely home run by a great organisation. The staff are always responsive and respond quickly to any issues. i would highly recommend this home.

    Sonia Ramsay
    Sonia Ramsay
     · 05/07/2017

    Our beloved mother was at Charlesbrook McKenzie in Templestowe for 16 stressful months and received substandard care. Our mother's health deteriorated rapidly during that time. Luckily we moved her to a different aged care facility and her health has picked up. The Mckenzie group has a very strong commercial focus and management does not appear to be concerned about the residents. So many caring staff members left during the time our mother was there and there were too many agency staff being used as well as so many new staff who did not know the residents so there was no continuity of care. Profit first centred care at its finest.

    Rooms & Pricing

    $650,000 - $800,000 · 75 rooms · Concessional residents welcome

    Grande Rooms1EnsuiteMinimum is 15m2 excluding en-suite but sizes vary.
    Superior Room1EnsuiteVaries: Minimum is 18.9m2
    Deluxe Room1EnsuiteAverage Room Size is 23.8m2
    Classic Plus1EnsuiteAverage Room Size is 18.4m2

    About the Staff

    196 mins
    All Care Staff
    35 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Lifestyle and Recreation

    The average resident at Charlesbrook Aged Care received 196 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 94% of their daily total care target of 209 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited


    1-11 Innisfallen Avenue Templestowe 3106 VIC


    What is the ACQSC star rating of Charlesbrook Aged Care?

    Charlesbrook Aged Care has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Charlesbrook Aged Care?

    Charlesbrook Aged Care has 4 different types of rooms which range in price between $650,000 and $800,000 maximum refundable accomodation deposit.

    Is this your business? Claim this profile