Bupa Baulkham Hills Reviews, Photos & Availability | Caring Co
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Bupa Baulkham Hills

· 4 The Cottell Way Baulkham Hills 2153 Nsw

Residential aged care at Bupa Baulkham Hills in Baulkham Hills, New South Wales

  • Permanent
  • Respite
  • Dementia
  • Rare find

    This is 1 of 3 aged care homes in Baulkham Hills

    Great for memory support

    Secure memory support unit for residents with high care dementia

    Concessional beds available

    Bupa Baulkham Hills admits eligible government supported residents

    Single rooms with ensuites

    Enjoy private rooms with a dedicated bathroom

    Book a tour

    Openings Now

    Bupa Baulkham Hills is now accepting new residents


    About the home

    Bupa Baulkham Hills is located in a peaceful area close to schools, churches, and parks. This aged care home features well-maintained outdoor spaces including landscaped gardens and shaded courtyards, ideal for relaxation and social gatherings.

    The interior communal areas and activity rooms are brightly lit and elegantly designed. Resident rooms measure 18 sqm and are equipped with adjustable beds, private ensuite bathrooms, air conditioning, flat-screen TVs, and a 24-hour nurse call system. Telephone services may incur additional charges.

    The facility offers a variety of activities such as card games, arts and crafts, group games, and exercise programs including walking groups and bus tours. It also has a hair salon and is pet-friendly. For more information, visit www.bupa.com.au/aged-care/bupa-baulkham-hills.

    • Gardens
    • Outdoor courtyard
    • Organised activities
    • Onsite hairdresser
    • Pets allowed

    Bupa Baulkham Hills Rating

    Based on resident reviews and Government service audits.

    Overall Score
    Staffing Minutes
    1 Year Accreditation

    Bupa Baulkham Hills Reviews

    8.1· Recommended by 81% residents



    The Residents Experience rating shows what current residents at Bupa Baulkham Hills think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Bob Cat
    Bob Cat
     · 10/10/2022

    I'm in respite and I'm being looked after by nurses from a variety of nationalities moth male and female who carry out their duties in a most kind, considerate and professional manner. They have looked after me for three weeks with guidance and love and friendship. I intend to renew my respite for another two weeks. Not only has the nurses looked after me but also the staff within Bupa especially a young lady by the name of Kelly who is just a super star 🌟

    bradley campbell
    bradley campbell
     · 30/09/2022

    Our mother moved recently into Bupa BHills. It's a big adjustment but my mum has only good things to say about all the staff and the food. The admin. staff are great, helpful and always responsive to emails. The staff are friendly and kind even though they are busy. The monthly online meeting with friends/family has helpful tips. Thanks from Klava's family

    Carmel Gange
    Carmel Gange
     · 14/08/2022

    When looking for respite for my husband a friend recommended Bupa, Baulkham Hills so I applied for 3 weeks respite. After 2 weeks my husband appeared very settled there and happy so his respite was changed to permanent care. After nearly 2 years in the home he was still content and happy and I have no complaint about the care he received. From the time I entered the reception area I felt welcomed and cared for. The ever efficient, Kelly, and her staff are very professional but also friendly. My husband was in Strawberry Fields and I found the RN's there very caring and always happily attended to any queries I may have had. Whenever I was visiting my husband I was impressed by the way the nursing staff who cared for the daily needs of the residents always did so in such a caring and patient manner. Although my husband was unable to express his feeling about the food I saw the menu as very generous with a lot of variety. The atmosphere in the home is bright and cheery and rooms nice and clean. Even through the covid19 lock downs, which were very hard for residents, families and staff, I felt the staff did the very best they could to keep up the high standard of care. I really appreciate the way my husband was treated as like one of the family at Bupa Baulkham Hills which was a comfort to me as I was unable to care for him at home.

    Loui De Belen
    Loui De Belen
     · 21/07/2022

    I worked here for almost a year and it has been a wonderful experience. I got all the support I needed and I have been trained well. Bupa offers continuous learning for all the staff. The manager and care managers were very supportive and they care about their staffs. The admin staff especially Aryan and Arpan were very reliable and approachable. All the care staff and allied health has been very nice to me and did not have any issues. If only I have a choice I would continue working here. Bupa is a lovely place to work and a good training place for nurses. Thank you Bupa Baulkham Hills!

    Duncan Sharpe
    Duncan Sharpe
     · 19/07/2022

    On behalf of my wife and I, we wish to let the team at Bupa Baulkham Hills how fantastic and thankful we are for the outstanding care and services they provide. Moving a parent into a nursing facility is a difficult and emotional experience but from the moment we saw the facility and the welcoming from the staff we knew this was the place to be. Kelly has been a standout staff member and we can't recommend her highly enough. Kelly made the whole daunting process easy to understand, made us feel welcomed and made Beatrice the happiest we have seen her in a very long time. Saying that, the nurses and carers have been exceptional also. The phrase “Leave that with me” or “I’ll take care of that don’t worry “make the whole experience outstanding. Beatrice has made new friends, loves social hours, has been baking croissants and has just informed us she will be making a Black Forest cake with the catering team for everyone to share. We truly believe that this was the best decision we could have made and it has given Beatrice back her dignity, hope and enjoyment of life. If you are considering moving a parent to care. We strongly suggest you see Kelly and the team at Bupa Baulkham Hills. Heike & Duncan Sharpe

    Rooms & Pricing

    $550,000 - $695,000 · 144 rooms · Concessional residents welcome


    About the Staff

    154 mins
    All Care Staff
    31 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Occupational Therapists
    Lifestyle and Recreation

    The average resident at Bupa Baulkham Hills received 154 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 76% of their daily total care target of 203 minutes set by the Australian government based on the unique needs of their residents.

    Book a tour

    Openings Now

    Bupa Baulkham Hills is now accepting new residents


    Things to know

    About the operator

    • Operated by Bupa Aged Care Australia Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 74082931575

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited
    • 1 Year accreditation period


    4 The Cottell Way Baulkham Hills 2153 Nsw


    What is the ACQSC star rating of Bupa Baulkham Hills?

    Bupa Baulkham Hills has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Bupa Baulkham Hills?

    Bupa Baulkham Hills has 3 different types of rooms which range in price between $550,000 and $695,000 maximum refundable accomodation deposit.

    Updated: 12 April, 2024

    Bupa Baulkham Hills

    Rooms available