Bolton Clarke Tantula Rise Reviews, Photos & Availability | Caring Co
Australia > Queensland

Bolton Clarke Tantula Rise

· 96 Tantula Road Alexandra Headland 4572 Qld

Residential aged care at Bolton Clarke Tantula Rise in Alexandra Headland, Queensland

  • Permanent
  • Respite
  • Dementia
  • About the home

    RSL Care Tantula Rises is an aged care home that features a private cinema, hair and beauty salon, and varied indoor and outdoor social spaces. The facility provides a dining room with fresh, seasonal produce and a menu that changes every four weeks.

    Residents benefit from specialist dementia care, respite care, 24/7 nursing support, access to visiting healthcare professionals, a village bus, and organized outings. The care team is focused on fostering a warm and engaging environment. Additional amenities include an active social calendar managed by a Diversional Therapy team, offered at no extra cost.

    • Transport
    • Onsite hairdresser
    • Specialised allied health services

    Top Rated Home in Alexandra Headland

    One of the top homes in Alexandra Headland according to residents and Government service audits.

    8.6
    Overall Score
    172
    Staffing Minutes
    3 Year Accreditation

    Bolton Clarke Tantula Rise Reviews

    8.1· Recommended by 84% residents

    Categories

    Staff8.0
    80%
    Home7.9
    79%
    Independence8.7
    87%
    Food6.4
    64%
    Kindness8.3
    83%
    Safety9.3
    93%

    The Residents Experience rating shows what current residents at Bolton Clarke Tantula Rise think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Sharon Jackson
    Sharon Jackson
     · 03/04/2021

    Both my parents have been here Although its probably one of the original aged care facilities on the Coast Im very impressed Staff genuinely care go above and beyond Although food is not cooked on site it seems to be very exceptable Very happy with the staff and there compassion

    heidi marshall
    heidi marshall
     · 12/10/2019

    My father was with Bolton Clark for a long time. The staff are very friendly and will do anything they can for you, it was such a shame that he had to say goodbye to they this week. There was lots of tears from both sides. This was due to D.V.A. such a shame very lovely staff. We will miss them in our lives. He said if he has to go into a nursing home that is where he wants to go.

    Glenn Lamont Ewan
    Glenn Lamont Ewan
     · 10/10/2019

    "Easy going" is a how i could best summarize Tantula Rise in a diplomatic restrained way. Most or half the staff are friendly, caring and reliable, family can visit and leave any time, and there is a big garden. That is about the limit of positives. On multiple occasions I observed no towels in my fathers bathroom and it took much effort from me to make them place enough towels for all residents in the dementia section. The excuse was laundry delivery times. Some days of the week there are no cleaners working and no laundry staff, with untrained personal assistants having to take up the roles (for which they told me they sometimes do not have the time). Many table top activities are available for women, but exercise for men is limited to stretching. The only time the residents are taken outside is for a weekly drive in the bus, but the residents cannot leave the bus (limited staff to accompany them). Complaints and requests are sometimes dealt with well, but at other times at all levels are dealt with slowly, poorly, or not at all. Note the company reply below my comment that I can speak with relevant staff about the issues, which I did too many times to mention. Also notice their reply states "The health and well-being of our residents is a priority for us". which is telling, because it is very much only "a priority" amongst other priorities such as expenditure on staff hours and protecting their backs, and not from my experiences the top priority. When my father had a stroke which led to him passing a few day later, they stuffed around and waited one hour between phone chats with the doctor before deciding to call me and tell me of his stroke, when I am actually his power of attorney and only family nearby. When I called and asked to speak with personal assistants involved about what actually happened, the unfriendly diversional therapist told me I`m not allowed to speak with those staff. I have since been told by the investigating regional supervisor merely that she lacked care and empathy and will be monitored. All those negligent staff have been permitted to keep working there. Good luck !

    Robyn McCabe
    Robyn McCabe
     · 17/11/2018

    While the staff may be lovely & friendly the Doctors are non caring & lacking the skills or time to bother about the patients. Some of the RN 's also are straight out of training with no experience. I am planning on writting a letter to the AMA regarding a particular Doctor . The meals are also prepared off-site & delivered to the home not the best. Very little activities, as all the do is go for a drive. At the Bolton Clarke in Bundaberg the residents are taken to a club or Sugar land once a fortnight for a meal or coffee. This home offeres no stimulation at all.

    Janice Cefia
    Janice Cefia
     · 10/12/2017

    I go there to work as a Ain, as a agency nurse,I find the place to be a happy one to work in the residents are happy, as the staff give them them the best care every, and lots of love

    Rooms & Pricing

    $410,000 - $440,000 · 120 rooms · Concessional residents welcome

    Premium Plus1Ensuite16
    Premium1Ensuite16

    About the Staff

    172
    172 mins
    All Care Staff
    34 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Lifestyle and Recreation

    The average resident at Bolton Clarke Tantula Rise received 172 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 90% of their daily total care target of 191 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by RSL Care Limited
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 90010488454

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    96 Tantula Road Alexandra Headland 4572 Qld

    Questions

    What is the ACQSC star rating of Bolton Clarke Tantula Rise?

    Bolton Clarke Tantula Rise has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Bolton Clarke Tantula Rise?

    Bolton Clarke Tantula Rise has 2 different types of rooms which range in price between $410,000 and $440,000 maximum refundable accomodation deposit.

    Is this your business? Claim this profile