BlueCross Gardenia Reviews, Photos & Availability | Caring Co
Australia > Victoria > Chelsea

BlueCross Gardenia

· 87 Argyle Avenue Chelsea 3196 Vic

Residential aged care at BlueCross Gardenia in Chelsea, Victoria

  • Permanent
  • Respite
  • Dementia
  • About the home

    BlueCross Gardenia in Chelsea accommodates up to 73 residents requiring permanent, respite, or dementia care. The facility boasts secure, manicured gardens and quality indoor amenities such as communal lounges and dining areas with gas fireplaces, a hair salon, a library, and various activity spaces. Additional features include quiet spots for relaxation and self-service tea and coffee stations.

    The outdoor area features landscaped courtyards with winding paths, garden beds, decorative elements, and barbecue facilities. Residents enjoy views of local netball games from the adjacent sports center and proximity to Bicentennial Park. The location is also close to community resources including an RSL, bowling clubs, beaches, and shopping areas. A team of highly qualified staff attends to the diverse needs of the residents.

    • Gardens
    • Nearby shops
    • Onsite hairdresser
    • Outdoor courtyard
    • Near to beach
    • Organised activities
    • Pets allowed

    BlueCross Gardenia Rating

    Based on resident reviews and Government service audits.

    8.7
    Overall Score
    218
    Staffing Minutes
    3 Year Accreditation

    BlueCross Gardenia Reviews

    8.4· Recommended by 79% residents

    Categories

    Staff8.6
    86%
    Home8.7
    87%
    Independence7.8
    78%
    Food7.1
    71%
    Kindness9.2
    92%
    Safety9.4
    94%

    The Residents Experience rating shows what current residents at BlueCross Gardenia think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Piri Kincses
    Piri Kincses
     · 25/11/2022

    Some of the staff here were not pleasant. I actually walked in on a staff member being rude and impatient with my Mum, just because she asked for the curtains to be drawn. A staff member was extremely rude to me on my second visit. You can't get in or out without a code and they were usually annoyed they had to come and let us in. A dementia patient wandered into my Mum's room four times, once pointing a butter knife at her. They didn't seem to think this was a big deal and did nothing to stop it. Num was traumatized. The food was terrible. One of her lunches was hot water with the soup powder not even stirred in properly. Mum heard a physical altercation between staff one day, and heard things being thrown. Her room was basically a box. When Mum asked me to bring in some family photos so the staff could see she was a human being with a life, and they might treat her better, I knew it was time to get her out. She said staff would speak a foreign language in front of her and ignore her when she spoke to them. Note that there were certain staff who were kind and caring, but this didn't outweigh the negatives. It was devastating to see my kind, loving mother treated this way. They didn't get her out of bed in the two months she was there and her muscles have atrophied. I would not recommend this place to anyone unless they make some serious improvements.

    RM Ninan
    RM Ninan
     · 06/03/2021

    Wonderful place, lovely team

    Able Tasman
    Able Tasman
     · 08/03/2019

    Pleasant location. Nice facilities and generally nice staff. Understaffed at night, experienced a few times where buzzer was not answered within 30 mins and had to search for the nurse. Poor especially if wanting to go to the toilet quickly. Night time nurse was great but obviously overworked through no fault of her own.

    Rooms & Pricing

    $290,000 - $525,000 · 74 rooms · Concessional residents welcome

    Superior1Ensuite15-16.1 m2
    Standard1Ensuite11.7-16.1 m2
    Standard Single Share1Shared11.4-13.2 m2
    Standard Twin Share2Shared21.3 m2

    About the Staff

    218
    218 mins
    All Care Staff
    37 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Care Managers
    Lifestyle and Recreation

    The average resident at BlueCross Gardenia received 218 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 105% of their daily total care target of 207 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Blue Cross Community Care Services Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 69939338435

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    87 Argyle Avenue Chelsea 3196 Vic

    Questions

    What is the ACQSC star rating of BlueCross Gardenia?

    BlueCross Gardenia has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at BlueCross Gardenia?

    BlueCross Gardenia has 5 different types of rooms which range in price between $290,000 and $525,000 maximum refundable accomodation deposit.

    Is this your business? Claim this profile