BlueCross Gardenia Reviews, Photos & Availability | Caring Co
Australia > Victoria > Chelsea

BlueCross Gardenia

Residential aged care at BlueCross Gardenia in Chelsea, Victoria

  • Permanent
  • Respite
  • Dementia
  • About our home

    BlueCross Gardenia in Chelsea accommodates up to 73 residents requiring permanent, respite, or dementia care. The facility boasts secure, manicured gardens and quality indoor amenities such as communal lounges and dining areas with gas fireplaces, a hair salon, a library, and various activity spaces. Additional features include quiet spots for relaxation and self-service tea and coffee stations.

    The outdoor area features landscaped courtyards with winding paths, garden beds, decorative elements, and barbecue facilities. Residents enjoy views of local netball games from the adjacent sports center and proximity to Bicentennial Park. The location is also close to community resources including an RSL, bowling clubs, beaches, and shopping areas. A team of highly qualified staff attends to the diverse needs of the residents.

    • Gardens
    • Nearby shops
    • Onsite hairdresser
    • Outdoor courtyard
    • Near to beach
    • Organised activities
    • Pets allowed

    BlueCross Gardenia Reviews

    0.0· Recommended by 0% residents

    Categories

    Staff0.0
    0%
    Home0.0
    0%
    Independence0.0
    0%
    Food0.0
    0%
    Kindness0.0
    0%
    Safety0.0
    0%

    The Residents Experience rating shows what current residents at BlueCross Gardenia think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.

    Piri Kincses
    Piri Kincses
     · 25/11/2022

    Some of the staff here were not pleasant. I actually walked in on a staff member being rude and impatient with my Mum, just because she asked for the curtains to be drawn. A staff member was extremely rude to me on my second visit. You can't get in or out without a code and they were usually annoyed they had to come and let us in. A dementia patient wandered into my Mum's room four times, once pointing a butter knife at her. They didn't seem to think this was a big deal and did nothing to stop it. Num was traumatized. The food was terrible. One of her lunches was hot water with the soup powder not even stirred in properly. Mum heard a physical altercation between staff one day, and heard things being thrown. Her room was basically a box. When Mum asked me to bring in some family photos so the staff could see she was a human being with a life, and they might treat her better, I knew it was time to get her out. She said staff would speak a foreign language in front of her and ignore her when she spoke to them. Note that there were certain staff who were kind and caring, but this didn't outweigh the negatives. It was devastating to see my kind, loving mother treated this way. They didn't get her out of bed in the two months she was there and her muscles have atrophied. I would not recommend this place to anyone unless they make some serious improvements.

    RM Ninan
    RM Ninan
     · 06/03/2021

    Wonderful place, lovely team

    Able Tasman
    Able Tasman
     · 08/03/2019

    Pleasant location. Nice facilities and generally nice staff. Understaffed at night, experienced a few times where buzzer was not answered within 30 mins and had to search for the nurse. Poor especially if wanting to go to the toilet quickly. Night time nurse was great but obviously overworked through no fault of her own.

    Rooms & Pricing

    No Accommodation fee for respite

    You will only pay the Basic daily fee and may pay an additional services fee.

    Concessional residents welcome

    BlueCross Gardenia supports eligible government funded residents with subsidised fees.

    Instead of paying a RAD you can choose to pay a Daily Accommodation Payment (DAP) which is a non-refundable daily fee, based on the room price and the maximum permissable interest rate set by the Department of Health and Aged Care.

    Room Type
    Price
    Classic SharedShared room + shared bathroom
    $66.58 Daily
    Superior SharedSingle room + shared bathroom
    $103.32 Daily
    ClassicSingle room + ensuite
    $114.79 Daily
    SuperiorSingle room + ensuite
    $120.53 Daily
    PremiumSingle room + ensuite
    $160.71 Daily

    Things to know

    About the operator

    • Operated by Blue Cross Community Care Services Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 69939338435

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    87 Argyle Avenue Chelsea 3196 VIC

    Updated: 29 September 2024