Bill McKenzie Gardens Reviews, Photos & Availability | Caring Co
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Bill McKenzie Gardens

· 23 Burkitt Street Page 2614 Act

Residential Permanent aged care at Bill McKenzie Gardens

$550,000 - $550,000 · 137 rooms

Care specialisations

  • Financially disadvantaged
  • Dementia
  • Veteran
  • Permenant care
  • Respite care


Each aged care home includes a free carecheck from our care matcher team.

McKenzie Gardens is a residential care community for seniors with around-the-clock nursing care and assistance with daily activities. The facility accommodates up to 137 residents and offers specialized dementia care in a safe and supportive environment. Registered nurses and care assistants are available to provide the necessary support to maintain residents' lifestyles, including help with basic activities of daily living. However, there is no information available about the lounge or access to courtyards, so we cannot comment on these features. Overall, McKenzie Gardens provides comprehensive care services for seniors in need of assistance and specialized dementia care.

Elka on 06/05/2023

ACQSC Government star rating

 Good  Overall Star Rating

Residents Experience Rating Good
Compliance Rating Excellent
Staffing RatingAcceptable
Quality Measures RatingAcceptable
Last updated: 31/12/2023

2023 Residents Experience Rating

8.8 Good · Recommended by 86% residents



The Residents Experience rating shows what current residents at Bill McKenzie Gardens think of the food, staff, care and more. These results are from 2023 annual survey sponsored by the Australian government.

Staffing Rating

10.0 Acceptable
Total care192 mins
Registered nurse care42 mins

The average resident at Bill McKenzie Gardens received 192 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 96% of their daily total care target of 201 minutes set by the Australian government based on the unique needs of their residents.

Quality Measures

6.0 Acceptable

Care quality

  • 1% residents had a pressure injury
  • 44% residents were physically restrained
  • 7% residents experienced unplanned weightloss
  • Falls & major injury

  • 30% residents experienced a fall
  • 0% residents experienced a major injury from falling
  • Medication

  • 15% residents prescribed nine or more medications
  • 4% residents prescribed antipsychotics without diagnosis of psychosis
  • Based on 5 different metrics, evaluated against national benchmarks, the Australian Department of Health and Aged Care determined that the quality of care delivered at Bill McKenzie Gardens between July-September 2023 was Acceptable.

    Rooms & Pricing

    Cottage 2

    1 Ensuite 12.25

    Cottage 4

    1 Ensuite 12.25

    Cottage 1

    1 Ensuite 12.25

    Cottage 3

    1 Ensuite 12.25

    Cottage 5

    1 Ensuite 12.25

    Cottage 9

    1 Ensuite 12.25

    Cottage 10

    1 Ensuite 12.25

    Cottage 6

    1 Ensuite 12.25

    Cottage 7

    1 Ensuite 12.25

    Cottage 8

    1 Ensuite 12.25
    All room prices are displayed as 100% Refundable Deposit & 100% Daily Accommodation Payment.

    Bill McKenzie Gardens Reviews

     · 23/06/2022

    Staff here have been friendly, patient, and very supportive. It's comforting to see the care they provide and knowing any residents are in safe hands.

    John Aspley Davis
    John Aspley Davis
     · 09/05/2021

    Always challenging as to how we approach our elderly without putting them in a box and ignoring them.

    Lloyd Matthews
    Lloyd Matthews
     · 09/08/2020

    Unfortunately flooding of units is a regular occurrence self help seems the only option for RSLVeterans

    get jiggi with it
    get jiggi with it
     · 21/05/2019

    lovely staff, very supportive and caring, excellent food plenty of it. rooms are clean and well maintained.

    Kim Oc
    Kim Oc
     · 29/05/2018

    Lovely place

    Things to know

    About the operator

    • Operated by RSL LifeCare Limited
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 43000048957

    Safety Checks

    • Certification valid
    • Has received notice of non-compliance
    • Has not received notice of sanction
    • Is accredited
    • 1 Year accreditation period


    23 Burkitt Street Page 2614 Act


    What is the ACQSC star rating of Bill McKenzie Gardens?

    Bill McKenzie Gardens has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Bill McKenzie Gardens?

    Bill McKenzie Gardens has 10 different types of rooms which range in price between $550,000 and $550,000 maximum refundable accomodation deposit. Keep in mind your cost may vary based on deposit ammount, and government subsidies.

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