Baptcare Peninsula View Community

Leonore Wills

When visiting my sister, I’ve always been so impressed with the care shown to her by the staff. She enjoys the food and the care.

Russell Pitkin

Absolutely terrible facility. Staff at the front desk are rude and unhelpful. Management seems only concerned about arse covering and has no concern for the residents that have been locked in their rooms for months on end. Complaints regarding the food are met with the response that they are short staffed and there’s nothing they can do. Staff shortages shouldn’t result in poor attitude. Think long and hard before putting a loved one in this prison camp

Denys Avery

Facts: - There is a good staff to patient ratio. - There is always someone on duty 24 hours a day. - There is good staff rotation to ensure there are staff to care for residents. - If you raise a serious issue the moment you know about it, It will be dealt with in a timely manner. - All necessary medications can be provided via the nearby Chemist Warehouse. These can be adapted quickly and as needed. - They have a regular visits from podiatry specialists and hairdressers. - They can also supply batteries for your relatives hearing aids. - They are open to you bringing in your own foods, pictures, DVDs etc to create a better environment for your relative. - If your relatives are mobile, there are plenty of daily activities and trips for them to take part in if they want to. - If there is an issue, they will contact you. - The staff are approachable and will answer any questions you have. Do not be afraid to ask questions. - The staff do not talk down or are rough with residents. - If you need to have a meeting with any staff or doctors it can be arranged. - You can visit at any time. Come in for a meal, turn up for the special occasion (Christmas, Easter) meal, take part in raffles, go through lost property for anything that might be missing. - There are support services for you. Counseling, advice. - The facilities are under constant refurbishment and are kept in good repair and cleaned well. - If end of life is imminent, they will put in place a plan with your consultation to cover that time. - They have equipment on site for end of life. I have been to other care facilities, for extended periods, and in my experience this is a good place. You don't have to fight every moment for the basics and if they say something will be provided, it will. It made the final days with our relative good.

mark dixon

Poor treatment of our family member in a situation that could have been handled much better. No care for residents when they really need it.

Anna RC

Baptcare is run as a business. No personal touches for residents, bland hospital feel and food. The worst thing being no good plans in place for people who get dementia as they are not "qualified" to deal with them so residents are booted to the closest hospital to be dealt with. My grandmother was left in hospital for days without a change of clothes and nothing else because Baptcare was no longer "responsible" during her stay. She was lucky we were there for her but imagine residents without any family being left to suffer. Even the staff spoke to us in a condescending tone when we tried to voice our concerns.