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Aurrum Reservoir

· 1 Aberdeen Street Reservoir 3073 Vic

Residential aged care at Aurrum Reservoir in Reservoir, Victoria

  • Permanent
  • Respite
  • Dementia
  • About the home

    This aged care home offers comprehensive services including 24-hour nursing, specialist cognitive and dementia care, and individually tailored clinical care and lifestyle programs. It features private single rooms with en suites, spacious dining areas, lounges, and tranquil gardens with BBQ facilities for social activities. Nutritious meals are prepared on-site by experienced chefs, catering to the cultural diversity of the northern suburbs. The facility also includes a dedicated Memory Support Unit for residents with dementia. A trained and specialized team commits to providing exceptional person-centred care and support to residents and their families.

    • Gardens
    • Onsite hairdresser
    • Specialised allied health services

    Aurrum Reservoir Rating

    Based on resident reviews and Government service audits.

    8.1
    Overall Score
    171
    Staffing Minutes
    3 Year Accreditation

    Aurrum Reservoir Reviews

    7.8· Recommended by 63% residents

    Categories

    Staff8.1
    81%
    Home7.5
    75%
    Independence8.3
    83%
    Food5.8
    58%
    Kindness8.9
    89%
    Safety9.4
    94%

    The Residents Experience rating shows what current residents at Aurrum Reservoir think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Kiana Rigney
    Kiana Rigney
     · 06/09/2022

    Aurrum Reservoir feels like home from the moment that you walk inside the door. The team are welcoming, kind and approachable whilst the food is exceptional with fine dining service provided.

    Liz Peterson
    Liz Peterson
     · 06/09/2022

    Great home and staff are amazing! Residents here are well looked after. Food is high quality and tasty. Worth a look for respite or permanent care!

    Nadia Vago
    Nadia Vago
     · 13/03/2021

    A dedicated and caring team who always went above and beyond in the care they provided for our grandmother. From the wonderful and efficient Care Managers, Lifestyle Managers, Front desk team and Nursing team who always attended to every request and with impeccable communication, patience and care. Their concern for their residents first has always been paramount during Covid as was their dignity and compassion during our grandmothers palliative care. We will always be grateful to Aurrum Reservoir, we could not have asked for more.

    Ti To
    Ti To
     · 26/10/2020

    Belated review, I still remember the day the head nurse saying to me we cant have your dad doing that. Then they pumped him with sedatives and he was a model citizen. They'd sit him there in the couch and leave him to do nothing just the way they like it. Pretty marketing brochures and pretty words upfront. The rest behind the scenes just terrible experience.

    Angela Tupaz
    Angela Tupaz
     · 07/01/2019

    Aurrum Reservoir has a great work and team environment. Residents are lovely. Lifestyle programs are excellent and flexible depending on residents’ care needs. Very homely environment

    Rooms & Pricing

    $250,000 - $550,000 · 16 rooms · Concessional residents welcome

    Premium Single Room1Ensuite19m2
    Superior Companion Room2Shared25m2
    Superior Single room1Shared19m2
    Standard Companion Room2Shared25m2
    Standard Single room1Shared17m2
    Standard Single Room1Ensuite17m2

    About the Staff

    171
    171 mins
    All Care Staff
    28 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Allied Health Assistants
    Occupational Therapists
    Lifestyle and Recreation

    The average resident at Aurrum Reservoir received 171 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 80% of their daily total care target of 213 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Aurrum Pty Limited
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 91168114038

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Languages spoken

    • Croatian
    • Greek
    • Italian

    Religions practised

    • Anglican
    • Catholic
    • Eastern Orthodox
    • Other Christian
    • Presbyterian and Reformed
    • Uniting Church

    Location

    1 Aberdeen Street Reservoir 3073 Vic

    Questions

    What is the ACQSC star rating of Aurrum Reservoir?

    Aurrum Reservoir has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Aurrum Reservoir?

    Aurrum Reservoir has 6 different types of rooms which range in price between $250,000 and $550,000 maximum refundable accomodation deposit.

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