Arcare Point Lonsdale Reviews, Photos & Availability | Caring Co
Australia > Victoria

Arcare Point Lonsdale

· 5 Knowles Grove Point Lonsdale 3225 Vic

Residential aged care at Arcare Point Lonsdale in Point Lonsdale, Victoria

  • Permanent
  • Respite
  • About the home

    This coastal style aged care home features 90 single suites, each with a private ensuite and a 24-hour nurse call system. The residence is equipped with luxurious furnishings, cosy lounge rooms with TVs and gas fireplaces, and restaurant-style dining. Amenities include a café, gift shop, beauty salon, chapel, movie theatre, and activity rooms, alongside outdoor areas with pergolas.

    The facility offers a bus for outings, a comprehensive lifestyle and activities program, and utilizes the Simavita Smart Incontinence WiFi Monitoring System to enhance resident well-being. Services provided include permanent, respite, and sensitive care, with round-the-clock nursing and palliative care support.

    • Onsite chapel
    • Onsite hairdresser
    • Organised activities

    Top Rated Home in Point Lonsdale

    One of the top homes in Point Lonsdale according to residents and Government service audits.

    Overall Score
    Staffing Minutes
    3 Year Accreditation

    Arcare Point Lonsdale Reviews

    8.8· Recommended by 97% residents



    The Residents Experience rating shows what current residents at Arcare Point Lonsdale think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Old farts Shed
    Old farts Shed
     · 16/09/2022

    If I go by how they deal with their customers of not calling people back and trying to sort out emergency respite at 8 to see how they treat people in their facilities

    Brogan Stuart
    Brogan Stuart
     · 09/09/2020

    My nan spent her final years here. So well looked after by all of the staff. Can't thank them enough x

    komal preet
    komal preet
     · 02/12/2019

    Hi.. I am komalpreet. . I have just started my job this week in arcare points Lonsdale... very amazing staff who deals with the residents politely and behave nicely.. they know how to deal with each resident. . They have all facilities, proper machines and supervisor for manual handling.. they use gloves and sanitary every time for the safety of residents and them Kind's regards Komalpreet

    Leonie Bower
    Leonie Bower
     · 12/02/2019

    Wonderful company to work for, welcoming warm community of people that have supported me from the first day I arrived. Amazing staff , beautifully set out residence that has a " real buzz about it" .

    Avneet Randhawa
    Avneet Randhawa
     · 28/11/2018

    Hi, I believe that working with good people matters because then the work environment is good but this is opposite at Arcare Point Lonsdale where I worked for more then four months under unsuitable environment because some of the unresponsive nurses are mostly concerned about attending their own phone calls while giving handover in the nurse station which is not under the notice of management. The secret to happy workplaces isn’t spending more money. It’s about creating the conditions that allow employees to do their best work. The management is very unprofessional, full of partiality towards the clients here.. I had such an experience while working at Arcare, I started my job in August as a casual employee but with the passage of time I wasn't provided with an opportunity to work as a permanent whereas some other employees who commenced their work in later period were given full time employment. So, this is clear indication of partiality towards me. Nextly, the management at Arcare is full of inefficient behaviour that they twist the minor mistakes into the major one without any clue to the employee. The most embarrassing thing was that I was being easily targeted by Arcare for treating in an improper manner by splashing false statements towards me which I was totally unaware. Such a behaviour from staff and management made me so discomfortable that I went sick for couple of days and wasn't able to concentrate in my daily living. Moreover, I had sit 3 weeks at home waiting for response without any clue whats going on. After 3 weeks of non - rostering they gave me the notice to quit the job without any previous notice. Therefore, unprofessional response and treatment of Arcare made me very depressed and grievous.

    Rooms & Pricing

    $375,000 - $650,000 · 100 rooms · Concessional residents welcome

    Premiere Plus (Extra Service)1Ensuite23.5 to 25.5 sqm
    Premiere1Ensuite29 sqm
    Deluxe (Extra Service)1Ensuite18- 20 sqm
    Premiere Plus1Ensuite23.5 to 25 sqm
    Deluxe1Ensuite22 sqm to 26 sqm
    Deluxe Plus1Ensuite22 sqm
    Grande (incl. dementia specific)1Ensuite18 to 20 sqm
    Deluxe Plus (incl. dementia specific)1Ensuite18 sqm
    Classic (incl. dementia specific)1Ensuite18 to 20 sqm
    Grande (Extra Service)1Ensuite18 to 20 sqm
    Premier Plus1Ensuite27.5m2 to 29m2

    About the Staff

    206 mins
    All Care Staff
    47 mins
    Registered Nurse

    Types of staff employed

    Registered Nurses
    Personal Carers
    Care Managers
    Allied Health Assistants
    Lifestyle and Recreation

    The average resident at Arcare Point Lonsdale received 206 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 105% of their daily total care target of 196 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Arcare Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 96443678906

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited


    5 Knowles Grove Point Lonsdale 3225 Vic


    What is the ACQSC star rating of Arcare Point Lonsdale?

    Arcare Point Lonsdale has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Arcare Point Lonsdale?

    Arcare Point Lonsdale has 11 different types of rooms which range in price between $375,000 and $650,000 maximum refundable accomodation deposit.

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