Arcare Maidstone Reviews, Photos & Availability | Caring Co
Australia > Victoria

Arcare Maidstone

· 31 Hampstead Road Maidstone 3012 VIC

Residential aged care at Arcare Maidstone in Maidstone, Victoria

  • Permanent
  • Respite
  • About our home

    This aged care home provides a range of luxurious amenities including an alfresco cafe, hairdressing salon, activity room, movie theatre, dining and lounge areas, piano lounge, and manicured outdoor spaces. Fresh meals are prepared on-site with a private dining option for special events. Residents have access to a variety of leisure activities, such as bus excursions, hobby groups, and guest speakers.

    The facility also offers comprehensive health services including physiotherapy, podiatry, and dietary consultations. A 24-hour nurse call system ensures immediate assistance is available. Various care options are provided, including permanent, dementia, and palliative care. A Dedicated Staff Assignment program fosters consistent and personalized care by having the same staff members care for the same residents consistently.

    • Onsite hairdresser
    • Gardens
    • Outdoor courtyard
    • Transport
    • Organised activities
    • Specialised allied health services

    Arcare Maidstone Rating

    Based on resident reviews and Government service audits.

    8.3
    Overall Score
    232
    Staffing Minutes
    3 Year Accreditation

    Arcare Maidstone Reviews

    8.4· Recommended by 80% residents

    Categories

    Staff8.2
    82%
    Home8.2
    82%
    Independence9.3
    93%
    Food7.0
    70%
    Kindness9.3
    93%
    Safety8.8
    88%

    The Residents Experience rating shows what current residents at Arcare Maidstone think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.

    Hakim El Mazi
    Hakim El Mazi
     · 07/06/2021

    Dear management, if you had any dignity you would take the 5 starts down from your logo. Trying to kill the elderly residents you are entrusted with and contributing to locking down Victoria all for a quick buck. If I had to send my elderly parents to a nursing home, I would have them commit a crime because they would be looked after much better in prison than your Aged 'Care' home.

    Belinda Smith
    Belinda Smith
     · 31/05/2021

    Disgraceful conduct. Did you not learn anything by the lessons of 2020? Forcing staff to work while sick? I have no words. Arcare I hope the full force of the law comes down on you.

    Michelle Wagner
    Michelle Wagner
     · 21/06/2020

    Went to visit my dad's close friend at Arcare Maidstone Aged Care facility, I was impressed by the facility it was modern, bright, and spacious, lots of room for residents to mingle, and a beautiful bedroom if they want to retreat. The facility looks more like a hotel than an aged care facility. The staff were attentive to the residence, friendly and helpful, and the best of all dad friend love's the place!

    Kerry
    Kerry
     · 13/11/2019

    Beautiful caring staff

    sue hilton
    sue hilton
     · 21/12/2017

    Why was my mother in law in room 75 mrs mavis hilton.....she has had a stroke and is paralysed down one side but is still capable of conversation and eye contact and movement on the left side. Why was she in her nightgown at 3.30 in the afternoon. Why wasnt she sitting up dressed and why hasnt she had a haircut. I was most upset to see her like that. I can only imagine the money forked out by her 3 remaing sons who obviusly need a bit of a talking to. Or is it the staff who just dont care as there was no one on the second floor where her room is. Shame on you all .

    Rooms & Pricing

    No Accommodation fee for respite

    You will only pay the Basic daily fee and may pay an additional services fee.

    Concessional residents welcome

    Arcare Maidstone supports eligible government funded residents with subsidised fees.

    Instead of paying a RAD you can choose to pay a Daily Accommodation Payment (DAP) which is a non-refundable daily fee, based on the room price and the maximum permissable interest rate set by the Department of Health and Aged Care.

    Room Type
    Price
    Premiere (Single occupancy)Shared room + ensuite
    $126.27 Daily
    DeluxeSingle room + ensuite
    $113.65 Daily
    Premiere (double occupancy)Shared room + ensuite
    $63.14 Daily

    About the Staff

    232
    232 mins
    All Care Staff
    45 mins
    Registered Nurse

    Residents at Arcare Maidstone on average received 232 minutes of total daily care (107% target) from a combination of support workers, enrolled and registered nurses. In October 2024, a Registered Nurse was on site 24:00 hours per day.

    Things to know

    About the operator

    • Operated by Arcare Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 96443678906

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    31 Hampstead Road Maidstone 3012 VIC

    Questions

    What is the ACQSC star rating of Arcare Maidstone?

    This home has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Arcare Maidstone?

    Arcare Maidstone has 3 different types of rooms which range in price between $275,000 and $550,000 maximum refundable accommodation deposit.

    Updated: 7 December 2024