Arcare Keysborough Reviews, Photos & Availability | Caring Co
Australia > Victoria

Arcare Keysborough

· 85 Stanley Road Keysborough 3173 Vic

Residential aged care at Arcare Keysborough in Keysborough, Victoria

  • Permanent
  • Respite
  • About the home

    Opened in November 2015, this aged care home features luxurious single suites, each with a private ensuite bathroom. The facility boasts 5-star amenities such as an alfresco café, a hairdressing salon, a movie theatre/worship room, manicured courtyards and gardens, as well as outdoor pergolas.

    The home employs a relationship-focused care approach through its Dedicated Staff Assignment program, ensuring the same staff members assist the same residents daily. It offers round-the-clock nursing and palliative care, complemented by a 24-hour nurse call system. Residents have access to allied health services like physiotherapy, podiatry, and dietetics.

    An extensive lifestyle program is available, featuring bus outings, hobby groups, and guest speakers. Meals are freshly prepared on-site, with a private dining room available for special occasions.

    • Gardens
    • Onsite hairdresser
    • Organised activities
    • Specialised allied health services
    • Transport

    Top Rated Home in Keysborough

    One of the top homes in Keysborough according to residents and Government service audits.

    8.5
    Overall Score
    193
    Staffing Minutes
    3 Year Accreditation

    Arcare Keysborough Reviews

    8.3· Recommended by 87% residents

    Categories

    Staff8.6
    86%
    Home8.2
    82%
    Independence7.9
    79%
    Food6.8
    68%
    Kindness9.3
    93%
    Safety9.5
    95%

    The Residents Experience rating shows what current residents at Arcare Keysborough think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Roshini Edwardes
    Roshini Edwardes
     · 16/01/2023

    My mum came in for some respite care and we liked the home so much we made her a permanent resident until there was a vacancy became available nearer to our home in Craigiebun. My family would like to take this opportunity to say a special thank you to all the staff and specially Pamy and Debbie who was in charge of my mum Monita. Pamy was very professional, kind, caring, understanding and is doing a great job. Thank you also to Debbie who looked after my mum too. Debbie was great too. Please pass this on to Pamy, Debbie and all the staff that took care of my mum. Thank you Roshini Edwardes

    Sue Brown
    Sue Brown
     · 12/01/2023

    We had our dad in respite for 3 weeks, during which time dads behaviours were extremely challenging for all. The support, help and patience we received from Manager Hersh and staff in the memory support unit was just amazing. Hersch gave up his time to help us transport dad back over to MMC, and was so supportive and a calming influence in what was a very stressful situation. The facility is lovely, modern, extremely clean and inviting. Thankyou Hersh and the Arcare Keysborough team 😊

    Russell Poulier
    Russell Poulier
     · 28/09/2021

    This is a modern facility with large rooms that are well lit and fitted with spacious bathrooms. However, it is in the area of staff where Arcare Keysborough excels. My mother speaks highly of the care and attention she receives from the general and medical staff and this is no doubt due to the expectations set under the leadership of Adam as Manager and Linda in Administration. Adam shows a great willingness to listen and consult and is always looking to improve the services offered, especially with the menu. Mum finds him always easy to approach whenever she needs to raise a matter. I believe that there has been a period of sustained improvement in the quality of Mum's experiences since she first entered Arcare Keysborough and my thanks to the the leadership team for achieving this.

    Haja Mohideen
    Haja Mohideen
     · 07/07/2021

    Haja was diagnosed with a progressive neurological condition and was advised to enter an agedcare facility. Having visited about 15 facilities around Melbourne, we decided that ArCare was our best option. I also decided that as we had no relatives in Australia and my health was not good either, that we both move in together into ArCare Keysborough. The bond is not cheap, but there are a number of options at our disposal to overcome this hurdle. We finally moved in, in mid April 2021. We are happy here with 5* care in every sense of the word. Food is of an excellent standard with the option of breakfast in bed, a lunch option of 3 main meals one of which is rice and curry. Dinner is 3 courses with a choice of 1 of 2 mains. All meals have an option of tea or coffee to finish off. The staff are very caring, commencing from the caregivers to the nurses and management staff. Many of our co- residents, who have been residents since almost the inception of ArCare Keysborough, state that the care and and food quality have improved by “200 percent” over the last two months. The rumour is that the new manager Adam has much to do with the improvements at the facility. As for us, we have made the best choice for us in aged care, with spacious clean rooms, good care and excellent often exotic cuisine. Haja & Fareeda Mohideen

    jan hoo
    jan hoo
     · 29/01/2020

    Arcare is the best age care facility. My mum was cared for at the highest standard. Choices of hot meals, best services and no lost clothes. The staff were caring and friendly at all times and made my Mum feel special and a valued person. I would highly recommend Arcare to anyone. This facility is really 5 stars...

    Rooms & Pricing

    $425,000 - $550,000 · 90 rooms · Concessional residents welcome

    Grande1Ensuite24.5m2
    Deluxe1Ensuite23m2 to 27.5m2
    Premiere1Ensuite22.5m2 to 25.5m2
    Premiere Plus1Ensuite55 sqm

    About the Staff

    193
    193 mins
    All Care Staff
    30 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Care Managers
    Allied Health Assistants
    Lifestyle and Recreation

    The average resident at Arcare Keysborough received 193 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 96% of their daily total care target of 201 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Arcare Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 96443678906

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Languages spoken

    • Sinhalese
    • Tamil

    Location

    85 Stanley Road Keysborough 3173 Vic

    Questions

    What is the ACQSC star rating of Arcare Keysborough?

    Arcare Keysborough has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Arcare Keysborough?

    Arcare Keysborough has 4 different types of rooms which range in price between $425,000 and $550,000 maximum refundable accomodation deposit.

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