Arcare Glenhaven Reviews, Photos & Availability | Caring Co
Australia > New South Wales

Arcare Glenhaven

· 93 Glenhaven Road Glenhaven 2156 Nsw

Residential aged care at Arcare Glenhaven in Glenhaven, New South Wales

  • Permanent
  • Respite
  • About the home

    Built in 2017, this aged care home provides luxurious single suites with private ensuites and offers permanent and sensitive (dementia) care. The home features premium amenities such as a boutique cafe, hairdressing salon, movie theatre, intimate dining areas, and manicured outdoor spaces. A 24-hour nursing service is available, including palliative care.

    A relationship-focused care model is utilized, facilitated by the Dedicated Staff Assignment program, which ensures consistency in caregiver-resident relationships. The home also hosts an extensive lifestyle program, incorporating bus outings, hobby groups, and guest speakers, and provides allied health services on-site. Additional conveniences include wireless internet, a private dining room for families, and a bus for resident excursions. Meals are freshly prepared on the premises, supported by a 24-hour nurse call system.

    • Onsite hairdresser
    • Gardens
    • Outdoor courtyard
    • Specialised allied health services
    • Transport
    • Organised activities

    Arcare Glenhaven Rating

    Based on resident reviews and Government service audits.

    8.4
    Overall Score
    198
    Staffing Minutes
    1 Year Accreditation

    Arcare Glenhaven Reviews

    8.7· Recommended by 86% residents

    Categories

    Staff8.8
    88%
    Home8.4
    84%
    Independence9.2
    92%
    Food7.3
    73%
    Kindness8.8
    88%
    Safety8.7
    87%

    The Residents Experience rating shows what current residents at Arcare Glenhaven think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Rob Fitch
    Rob Fitch
     · 10/12/2021

    My sincere thanks to the Arcare staff at Glenhaven who made my mother's 100th birthday such a special day, she loved the attention. A heart felt thanks to Jess Gray who did a wonderful job of putting my mother's life story into the local magazine. Arcare nothing is beyond you for looking after the people under your care.

    Terrance Jiang
    Terrance Jiang
     · 31/12/2020

    My mother-in-law Ren-di LU has been lived in the Arcare Glenhaven for last three years. This aged care is under well-managed and all staff in the facility have provided to Mrs LU with excellent and friendly services and helps. My wife and I would like to express our many thanks to all of them working in this aged care.

    KATE 's GAMING PS4
    KATE 's GAMING PS4
     · 31/03/2019

    I was really disappointed that my grandma went to hospital twice because she had fall twice. I thought that place for staff or carer supposed look after old people include my grandma. Also, turns out one of the staff helped my grandma but accident dropped onto carpet floor in suite room and few bruises & cut on her arm. I was upset about my grandma was hurt twice. She was really scared to go back Arcare and decided to move out. I knew this Arcare didn't have enough unexperienced carer or not much staff there!!! Last year was good but now what's going on at Arcare staff??? not happy. never come back to arcare again. P.S I saw sign of Arcare at Glenhaven with five stars but why five stars??

    Melinda Fletcher
    Melinda Fletcher
     · 03/07/2018

    My 93 year old friend is staying at Arcare for respite. The facilities are superior. Meals excellent. The RN has been very helpful and caring as have all the care staff. The calendar provides a good selection of activities. The bus is a little small and outings are booked out 2 weeks ahead but the cafe helps provide an option for me to visit her to have coffee. Happy dresser is also good. I’m really impressed.

    Rooms & Pricing

    $550,000 - $1,500,000 · Concessional residents welcome

    Premiere1Ensuite40sqm to 52sqm
    Deluxe1Ensuite34sqm to 38sqm
    Classic1Ensuite27sqm to 37sqm
    Premiere Plus1Ensuite55sqm
    Grande1Ensuite25sqm to 36sqm

    About the Staff

    198
    198 mins
    All Care Staff
    39 mins
    Registered Nurse

    Types of staff employed

    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Care Managers
    Allied Health Assistants
    Lifestyle and Recreation

    The average resident at Arcare Glenhaven received 198 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 101% of their daily total care target of 196 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Arcare Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 96443678906

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    93 Glenhaven Road Glenhaven 2156 Nsw

    Questions

    What is the ACQSC star rating of Arcare Glenhaven?

    Arcare Glenhaven has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Arcare Glenhaven?

    Arcare Glenhaven has 5 different types of rooms which range in price between $550,000 and $1,500,000 maximum refundable accomodation deposit.

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