5.0· a week ago
Very responsive, professional and helpful in navigating the complex system when self managing your aged care package for a family member
Trilogy Care
Support at Home · Australia-wideSupport at Home provider · Australia-wide
4.1344 reviews
- Self-managed
- Care managed
- National provider
- 43% below median price
Overview
About Trilogy Care
Trilogy Care supports you to live well at home for longer, by helping you build and self-manage the Home Care Package you want and need.
Our self-managed model empowers you with greater choice, control, and independence while optimising your Home Care Package budget. This approach provides the flexibility to select care and support services that best meet your requirements and to negotiate rates that align with your financial comfort.
Your designated care partner at Trilogy Care will work with you to create and manage your personalised care plan that outlines your care objectives. Meanwhile, our team will handle the financial aspects of your package, including processing invoices.
Trilogy Care is a registered Home Care Package provider offering two levels of self-managed home care:
• Self Managed allows you to control the management of your Home Care Package.
• Self Managed PLUS option is for those who need some care coordination support.
Prices
Every price is inclusive of fees.
With self-managed care
- You choose your workers and when they visit
- Trilogy pays them, handles the paperwork and checks in each month
- Best value if you’re happy to organise your own care
Prefer Trilogy to arrange it?
Fully coordinated means Trilogy finds your workers, books every visit and covers changes. Personal care is $106 an hour instead of $66.
- Personal care$66/hr43% below the national median
- Nursing$132/hr29% below the national median
- Physio$198/hr12% below the national median
- Podiatry$105/hr52% below the national median
- Meal prep$66/hr42% below the national median
- Cleaning$66/hr41% below the national median
↓ vs national median · From Trilogy Care's self-managed My Aged Care listing, Nov 2026
Trilogy Care
See your hours of care and what you'd pay
Add your Support at Home level, pension and the help you need. We'll work it out with Trilogy Care's rates.
Fees and policies
- Program rule
Prices include fees
Every price already includes the provider’s fees. What you see is what comes out of your budget.
Care management set aside, 10% of your budget
Support at Home sets aside 10% of your budget for care management. You don’t pay it on top.
No admin, travel or exit fees
Providers can’t charge separate admin, travel or exit fees under Support at Home.
14-day cooling-off period
You have 14 days after signing your service agreement to change your mind, as long as you haven’t received any services yet. The agreement is cancelled and anything you’ve paid is refunded. Service agreements for Support at Home ↗
After-hours rates
Evenings, weekends and public holidays cost more.
Questions about fees and contributions
It depends on the type of service and your pension. Clinical and personal care are always free.
| Group | For example | Full pension | Part pension or self-fundedPart or self-funded |
|---|---|---|---|
| Clinical and personal care | Personal care, nursing, physio | Free | Free |
| Independence | Transport, social support, respite | 5% | 5% to 50% |
| Everyday living | Cleaning, meals, gardening | 17.5% | 17.5% to 80% |
Services Australia sets your exact rate with a means test. You only pay on services you receive, and contributions stop at a lifetime cap of $140,653, or $88,935 if you were approved by 12 September 2024 (indexed each March and September).
Things to know
Answers to what families ask most.
Getting started
- Time to start
- Within 24 hours of signing up
- First visit
- A care partner calls you to plan your services with you
Your workers
- Bring your own worker
- Yes, you can bring your own worker
- Time to set up your own worker
- Not yet confirmed
- Minimum visit
- Not yet confirmed
Communication and culture
- App or online portal
- Yes, a dashboard with your care plan, services, budget and invoices
- Languages spoken by workers
- Not yet confirmed
Additional funding pathways
- Assistive Technology and Home Modifications (AT-HM) Pathway
- Yes, they offer this$500, $2,000 or $15,000+ for 12 months, depending on your assessment
- Restorative Care Pathway
- Yes, they offer thisAround $6,000 for up to 16 weeks
- End-of-Life Pathway
- Not yet confirmedAround $25,000 for 12 weeks, which you can use over up to 16 weeks
Reviews
4.1
Very good
From 344 Google reviews
- 5 stars
- 250
- 4 stars
- 20
- 3 stars
- 3
- 2 stars
- 5
- 1 stars
- 66
5.0· 2 weeks ago
I've got my husband Package in Trilogy Care, they have been wonderful. Any time I need help they are keen to help and advise. So happy I changed to Trilogy
Had care from Trilogy?
Service area
Trilogy Care supports people at home in every state and territory.
Office
Office · Level 2/2 King St, Bowen Hills QLD 4006
Supports people in every state and territory