RFBI Care at Home
Support at Home · NSWSupport at Home provider · NSW
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- Care managed
- Local provider
Overview
About RFBI Care at Home
At RFBI Care at Home, we understand that welcoming support into your home is a personal decision, and we approach it with care. You'll be matched with a dedicated local Care Coordinator who takes the time to understand your routines, your preferences, and the things that matter most to you — then builds a personalised suite of services designed to make the most of your package funding and help you keep living life on your own terms.
Your Care Coordinator is your single point of contact — responsive, familiar, and based in your community — so you always know who you're speaking with and who's looking after you. Our carers are drawn from the neighbourhoods we serve, bringing the reliability and warmth of a team that treats you like family.
As part of the Royal Freemasons Benevolent Institution (RFBI), a respected not-for-profit with a long-standing reputation for dependable, quality care across NSW and the ACT, we're committed to meeting your needs with compassion and continuity. To learn more or to start a conversation, call us on 1800 181 959.
Prices
Every price is inclusive of fees.
- Personal care$125/hr8% above the national median
- Nursing$175/hr6% below the national median
- Physio$205/hr9% below the national median
- Podiatry$205/hr7% below the national median
- Meal prep$125/hr10% above the national median
- Cleaning$125/hr12% above the national median
↓ vs national median · From RFBI Care at Home's My Aged Care listing, Nov 2026
RFBI Care at Home
See your hours of care and what you'd pay
Add your Support at Home level, pension and the help you need. We'll work it out with RFBI Care at Home's rates.
Fees and policies
- Program rule
Prices include fees
Every price already includes the provider’s fees. What you see is what comes out of your budget.
Care management set aside, 10% of your budget
Support at Home sets aside 10% of your budget for care management. You don’t pay it on top.
No admin, travel or exit fees
Providers can’t charge separate admin, travel or exit fees under Support at Home.
14-day cooling-off period
You have 14 days after signing your service agreement to change your mind, as long as you haven’t received any services yet. The agreement is cancelled and anything you’ve paid is refunded. Service agreements for Support at Home ↗
After-hours rates
Evenings, weekends and public holidays cost more.
Questions about fees and contributions
It depends on the type of service and your pension. Clinical and personal care are always free.
| Group | For example | Full pension | Part pension or self-fundedPart or self-funded |
|---|---|---|---|
| Clinical and personal care | Personal care, nursing, physio | Free | Free |
| Independence | Transport, social support, respite | 5% | 5% to 50% |
| Everyday living | Cleaning, meals, gardening | 17.5% | 17.5% to 80% |
Services Australia sets your exact rate with a means test. You only pay on services you receive, and contributions stop at a lifetime cap of $140,653, or $88,935 if you were approved by 12 September 2024 (indexed each March and September).
Things to know
Answers to what families ask most.
Getting started
- Time to start
- 0–1 weeks
- First visit
- A care partner comes to your home to plan your services with you
Your workers
- Bring your own worker
- Not yet confirmed ·
- Time to set up your own worker
- Not yet confirmed ·
- Minimum visit
- 30 minutes
Additional funding pathways
- Assistive Technology and Home Modifications (AT-HM) Pathway
- Yes, they offer this$500, $2,000 or $15,000+ for 12 months, depending on your assessment
- Restorative Care Pathway
- Not yet confirmed · Around $6,000 for up to 16 weeks
- End-of-Life Pathway
- Not yet confirmed · Around $25,000 for 12 weeks, which you can use over up to 16 weeks
Reviews
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Service area
RFBI Care at Home supports people in 14 service areas around NSW.
Office · 412 Lang St, Kurri Kurri NSW 2327