1.0· 2 weeks ago
In the beginning they were very nice of signing the contract up. However, after 6 months of staying with them we decided to close account with them due to inconsistent and poor cleaning service, inability to address current and complex care needs of the client (who was on highest level) in a timely manner, overpriced fees and inability to provide duty of care and support the client when he really needs it. Phone calls and emails often were answered. Money from the package were spent unsustainable for OT specialists who even didn't have a common sense and tried to prescribe unnecessary equipment. Didn't feel support at all. For Third parties providers fees maree care charges 70-80$ more + 10% of service fees ,which shows they are interested more in money making business rather than looking after the clients. Fully agree with other negative reviews and would not recommend them. Thanks 🙏
