Support at Home · Western SydneySupport at Home provider · Western Sydney
5.04 reviews
HomeCaring Bankstown is a dedicated local home care provider led by Director Minh Pham, an experienced care professional with extensive background as a support worker and case manager across aged care and disability services. Supported by his wife, a clinical nurse, Minh brings a unique combination of frontline insight and clinical expertise to deliver individualised, high-quality care to clients throughout West Sydney.
Founded to provide compassionate support that respects your cultural background and values your independence, our service is built on a mission to deliver timely, best-practice care with exceptional personal attention.
As your community-led care provider, we offer tailored support with strong local connections and unrivalled understanding of the multicultural Bankstown area. Our team of 250+ local care specialists brings advanced experience in both everyday and complex care situations, maintaining a strong focus on prevention, wellbeing and long-term health to ensure you receive the best possible support. We understand the importance of living safely and comfortably at home, which is why our personalised approach combines compassionate care with professional clinical knowledge across Home Care Packages and NDIS support services.
What sets us apart is our commitment to building real relationships based on trust, delivering care with integrity in the language and format you prefer. While we benefit from national support as part of a trusted network serving more than 10,000 clients across Australia, your care is always led by local business owners and care teams who know your community intimately. This local focus means we're always available when you need us, communicating promptly, reliably, and respectfully without the bureaucracy and inefficiency often found in larger organisations.
Every price is inclusive of fees.
↓ vs national median · From HomeCaring Bankstown, Oct 2025
HomeCaring Bankstown
Add your Support at Home level, pension and the help you need. We'll work it out with HomeCaring Bankstown's rates.
Prices include fees
Every price already includes the provider’s fees. What you see is what comes out of your budget.
Care management set aside, 10% of your budget
Support at Home sets aside 10% of your budget for care management. You don’t pay it on top.
No admin, travel or exit fees
Providers can’t charge separate admin, travel or exit fees under Support at Home.
14-day cooling-off period
You have 14 days after signing your service agreement to change your mind, as long as you haven’t received any services yet. The agreement is cancelled and anything you’ve paid is refunded. Service agreements for Support at Home ↗
After-hours rates
Evenings, weekends and public holidays cost more.
It depends on the type of service and your pension. Clinical and personal care are always free.
| Group | For example | Full pension | Part pension or self-fundedPart or self-funded |
|---|---|---|---|
| Clinical and personal care | Personal care, nursing, physio | Free | Free |
| Independence | Transport, social support, respite | 5% | 5% to 50% |
| Everyday living | Cleaning, meals, gardening | 17.5% | 17.5% to 80% |
Services Australia sets your exact rate with a means test. You only pay on services you receive, and contributions stop at a lifetime cap of $140,653, or $88,935 if you were approved by 12 September 2024 (indexed each March and September).
Answers to what families ask most.
5.0
Excellent
From 4 Google reviews
5.0· 7 months ago
I am so grateful for the amazing support workers at Home Caring Service, Bankstown. The case manager, Jenina is very professional and took care of my elderly mum. Jenina went above and beyond to ensure my mum received the best possible care, and her team truly made a difference in our lives. Thank you Jenina and the team, I appreciate you.
5.0· 9 months ago
Best home caring provider in the West, highly recommended. Many Experienced case managers for home care package and NDIS and lots of fun activities for the participants
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HomeCaring Bankstown covers 9 postcodes around Western Sydney.
Office · Unit 34/25/33 Alfred Rd, Chipping Norton NSW 2170