First In Caring
Support at Home · MelbourneSupport at Home provider · Melbourne
No reviews yet
- Care managed
- Local provider
- 29% below median price
Overview
About First In Caring
First In Caring is a small, local and clinician-led home care provider delivering personalised in-home support across aged care and disability services. As a nurse-guided service, all care planning, risk oversight and reviews are led by experienced clinicians to ensure support remains safe, responsive and tailored to each individual.
Being a boutique provider means clients and families are never lost in layers of bureaucracy. We keep our service intentionally personal, responsive and consistent, with direct communication and genuine continuity of care. Each participant receives a structured, nurse-informed care plan that evolves with their needs and prioritises independence, dignity and wellbeing at home.
We are a multicultural team and prioritise culturally responsive care. Wherever possible, we match clients with support workers who speak their native language to support comfort, clear communication and cultural understanding within the home. Our team includes support workers from Filipino, Spanish, Italian, Indian Subcontinent, Mediterranean and a range of Asian backgrounds.
Our focus is simple: high-quality, reliable support delivered by a close-knit professional team that values relationships, accountability and real outcomes for the people we support.
Prices
Every price is inclusive of fees.
- Personal care$82.50/hr29% below the national median
- Nursing$180/hr3% below the national median
- Meal prep$82.50/hr28% below the national median
- Cleaning$82.50/hr26% below the national median
- Individual social support$82.50/hr28% below the national median
- Shopping assistance$82.50/hr28% below the national median
↓ vs national median · From First In Caring's My Aged Care listing, Mar 2026
First In Caring
See your hours of care and what you'd pay
Add your Support at Home level, pension and the help you need. We'll work it out with First In Caring's rates.
Fees and policies
- Program rule
Prices include fees
Every price already includes the provider’s fees. What you see is what comes out of your budget.
Care management set aside, 10% of your budget
Support at Home sets aside 10% of your budget for care management. You don’t pay it on top.
No admin, travel or exit fees
Providers can’t charge separate admin, travel or exit fees under Support at Home.
14-day cooling-off period
You have 14 days after signing your service agreement to change your mind, as long as you haven’t received any services yet. The agreement is cancelled and anything you’ve paid is refunded. Service agreements for Support at Home ↗
After-hours rates
Evenings, weekends and public holidays cost more.
Questions about fees and contributions
It depends on the type of service and your pension. Clinical and personal care are always free.
| Group | For example | Full pension | Part pension or self-fundedPart or self-funded |
|---|---|---|---|
| Clinical and personal care | Personal care, nursing, physio | Free | Free |
| Independence | Transport, social support, respite | 5% | 5% to 50% |
| Everyday living | Cleaning, meals, gardening | 17.5% | 17.5% to 80% |
Services Australia sets your exact rate with a means test. You only pay on services you receive, and contributions stop at a lifetime cap of $140,653, or $88,935 if you were approved by 12 September 2024 (indexed each March and September).
Prefer it on paper?
First In Caring's own guide to their services, prices and how to get started. Opens as a PDF you can save or print.
Things to know
Answers to what families ask most.
Getting started
- Time to start
- 0–1 weeks
- First visit
- A care partner comes to your home to plan your services with you
Reviews
No reviews yet
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Families are asking
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Service area
First In Caring supports people within about 75 km of Melbourne.