Valley View Nursing Home

The aged care home offers 24/7 access to registered nurses, enrolled nurses, personal care staff, and allied health assistants, ensuring comprehensive healthcare services for residents. The facility focuses on personalized care planning, including palliative and advance care planning, while respecting individual cultural customs and beliefs. Its quality improvement program encompasses falls and pressure injury prevention programs, an infection control policy, and a no-lift program to protect against manual handling injuries.

The home maintains a proactive communication strategy through regular resident and relative meetings and a structured complaints process. Social engagements are supported by a variety of programs including auxiliaries, volunteer initiatives, and visiting programs from schools and churches. Security services are provided to enhance safety.

Pre-admission planning is facilitated with clear financial guidelines via a patient deposit trust account. Staff training and professional development are prioritized to ensure high-quality care delivery.