Uniting Hawkesbury Richmond Reviews, Photos & Availability | Caring Co
Australia > New South Wales > Richmond

Uniting Hawkesbury Richmond

· 23-25 Chapel Street Richmond 2753 NSW

Residential aged care at Uniting Hawkesbury Richmond in Richmond, New South Wales

  • Permanent
  • Respite
  • Dementia
  • About the home

    Uniting Hawkesbury Richmond is an aged care home located in Richmond. It provides indoor and outdoor common areas, a holistic approach to care, and offers support for individuals with dementia through 24-hour qualified staffing. The facility also includes an independent living village.

    Past concerns about staffing and complaint handling were addressed through a continuous improvement plan. The home provides pastoral care, religious services, and library services free of additional charges, while celebrating diversity in its community.

      Top Rated Home in Richmond

      One of the top homes in Richmond according to residents and Government service audits.

      Overall Score
      Staffing Minutes
      1 Year Accreditation

      Uniting Hawkesbury Richmond Reviews

      8.5· Recommended by 77% residents



      The Residents Experience rating shows what current residents at Uniting Hawkesbury Richmond think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

      thirza teuben
      thirza teuben
       · 12/08/2022

      Very poor cummunicators in many, many instances - lots of problems. Large number of agency staff used in the 15 months mum was there. In May 2022, facility documented over several days, mum exhibiting many big physical changes - no-one took it further (called an ambulance) or contacted family. It was infact a stroke - family called the ambulance - MANY shifts, including the GP had seen and documented mum's state - no-one acted. Complaint lodged with Aged Care Commission. Clearly a policy and procedure/management problem as many staff had seen and documented changes. Residents are expected to fill out, on paper, menu choices 2 weeks ahead of actually eating the food. I was left to personally meet with and deal with the catering manager re. quality and presentation of food. This topic often came up at family zoom meetings by many other families. At 92 mum shouldn't have had to deal with being give back damp washing and trying to work out how to dry it. Stress level for all concerned DECREASED WHEN MUM WAS HOSPITALISED as a result of the stroke. She ultimately passed away.

      Graeme Simms
      Graeme Simms
       · 16/08/2020

      Australian staff are great but the Indians staff leave a lot to be desired. After receiving a call about me ex residing there it took 5 phone calls to finally find out what their call was about. Every time I was disconnected after speaking to an Indian phone receptionist. Very annoying. Was not the first time

      Michelle Skinner
      Michelle Skinner
       · 06/10/2018

      Discussed with the lack of staff and the fact that all stafg is indian, with no or very limited understanding of English, my mother in law is 94years old and deserves to be cared for with dignity. There is nothing dignified with only be checked on once or twice a day, when you need care. How speaks for the aged, who respects them

      Lloyd James
      Lloyd James
       · 31/03/2018

      A well kept facility with caring, polite staff. Meals are of high standard. Well maintained gardens & common areas. Plenty of activities for residents to be involved in. Plenty of parking for visitors

      yern w
      yern w
       · 31/01/2018

      Don't put your relatives into this place as they will go downhill rapidly. The management is more concerned about appearances than the quality care of their residents. Apparently up until 2015 it was considered one of the best aged care facilities in the Hawkesbury but sadly, it has really changed.

      Rooms & Pricing

      $550,000 - $599,000 · 5 rooms · Concessional residents welcome

      Comfort Living with views (Hostel)1EnsuiteApproximately 18-21m2
      Comfort Living (Hostel)1EnsuiteApproximately 15-24m2
      Comfort Living with views (Nursing Home )1EnsuiteApproximately 18-21m2
      Secure Living (Nursing Home)1EnsuiteApproximately 18m2
      Comfort Living (Nursing Home)1EnsuiteApproximately 15-24m2

      About the Staff

      216 mins
      All Care Staff
      30 mins
      Registered Nurse

      Types of staff employed

      Registered Nurses
      Personal Carers
      Speech Pathologists
      Care Managers

      The average resident at Uniting Hawkesbury Richmond received 216 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 108% of their daily total care target of 200 minutes set by the Australian government based on the unique needs of their residents.

      Things to know

      About the operator

      • Operated by UNITING (NSW.ACT)
      • Not for profit business
      • Is Commonwealth government subsidised
      • ABN: 78722539923

      Safety Checks

      • Certification valid
      • Has not received notice of sanction
      • Is accredited

      Religions practised

      • Uniting Church


      23-25 Chapel Street Richmond 2753 NSW


      What is the ACQSC star rating of Uniting Hawkesbury Richmond?

      Uniting Hawkesbury Richmond has an overall ACQSC star rating of Good.

      What is the price range of residential aged care at Uniting Hawkesbury Richmond?

      Uniting Hawkesbury Richmond has 5 different types of rooms which range in price between $550,000 and $599,000 maximum refundable accomodation deposit.

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