TriCare Toowoomba Aged Care Residence Reviews, Photos & Availability | Caring Co
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TriCare Toowoomba Aged Care Residence

· 15 Curzon Street Toowoomba 4350 Qld

Residential aged care at TriCare Toowoomba Aged Care Residence in Toowoomba, Queensland

  • Permanent
  • Respite
  • Dementia
  • About the home

    TriCare Toowoomba is an aged care home providing round-the-clock services from Registered Nurses, Lifestyle Coordinators, Physiotherapists, and onsite Chefs. The facility features award-winning gardens and modern amenities, including spacious 140m2 rooms with access to a combined main dining and lounge area, which includes a large screen TV and music player. Rooms also offer private dining options.

    Separate lounge and dining areas are available for residents requiring extra services or residing in secure wings. Additionally, the facility includes a designated smoking area, a hairdressing salon available by weekly appointment, and a secure dementia care unit. This unit supports high-care dementia residents and features a private garden designed for safe, unrestricted movement.

    • Gardens
    • Outdoor courtyard
    • Organised activities
    • Onsite hairdresser

    TriCare Toowoomba Aged Care Residence Rating

    Based on resident reviews and Government service audits.

    8.4
    Overall Score
    160
    Staffing Minutes
    1 Year Accreditation

    TriCare Toowoomba Aged Care Residence Reviews

    8.5· Recommended by 80% residents

    Categories

    Staff8.1
    81%
    Home8.4
    84%
    Independence10.0
    100%
    Food7.8
    78%
    Kindness7.9
    79%
    Safety9.1
    91%

    The Residents Experience rating shows what current residents at TriCare Toowoomba Aged Care Residence think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Michaela Groeneveld
    Michaela Groeneveld
     · 29/06/2022

    Both of my parents were in respite here and I can only agree with the comment of a paramedic that “I wouldn’t put my dog in there.” Whether it’s lack of staff or just apathy, I would ask for staff to take care of something, like cutting my mum’s nails, and found that for this and every other issue I would have to follow up several times. The list of issues is too long for this review but Dad ended up with bed sores, a raw and bleeding bottom, an expensive hearing aid was lost, and Mum was dehydrated and her overall condition deteriorated. They both ended up in emergency multiple times, but that seemed to be less about care and more about possible liability. Awful, awful place!! Updated: I have discussed with the management in Toowoomba and subsequently sent a complaint to the TriCare head office nearly a week ago but nobody has responded to me

    Janet Ryan
    Janet Ryan
     · 06/08/2021

    My brother was in tri care nursing home in Toowoomba they are very understaffed and on weekends they are so much understaffed it s not funny And I was not satisfied with the caring side that that my brother received And sometimes there is no communication between change over of staff I was not happy I am so disappointed with the service and treatment that he received so I am glad my brother is at peace and not in pain

    Roger Thompson
    Roger Thompson
     · 03/11/2020

    The review comments of my brother and sister are very disappointing and are a result of over emotive reaction and ignorance of the care and procedures required when dealing with non-compliant dementia patients. Their reaction is a clear example of the trauma created when accepting a definitive diagnosis of dementia. Such diagnosis can stir up many emotions within families, and sadly, in this dreadful year of Covid isolation, most communication being by phone, it obviously comes as a shock to those who didn’t see it coming. However, it’s very sad to see those feelings of guilt, neglect and failure transferred onto the hard working and unfailingly kind staff at this Nursing Home. The absence of truth and full disclosure of the situation involving my mother within those reviews was created by my sister and brother to discredit the Tricare Nursing Home and staff. The reality is that my experience with Tricare has been nothing but positive. I received the utmost level of cooperation and disclosure. The staff were friendly, efficient and had an excellent rapport with their clients. The premises, though not new are in good order and kept spotlessly clean. A high level of entertainment is provided for those in the dementia ward and it was very heartening to see the majority enjoying the stimulation. l have no hesitation in recommending Tricare as a placement for those in need of Nursing Home care.

    Wesley Thompson
    Wesley Thompson
     · 31/10/2020

    In the 4 days that my Mum was put there she had 2 falls, there is a real dangerous lack of staff, inexperienced as well, the person at the front counter is far from pleasant to deal with, it is the only nursing home that keeps the door locked to the front entry, one day we went to visit and we stayed outside (with another family visiting) in the rain for 20 minutes before a patient came to let us in, their excuse was that the buzzer wasn't working, obviously the lady at the front counter wasn't there, another time, there was an alarm going for around an hour in the dementia ward, their excuse was that they were waiting for an electrician, the beds look like they are from the fifties, we believe that because of the way everyone in the dementia ward was basically ignored, my Mum had another stroke which now has her in paliative care, my brother who is the enduring power of attorney forced her into a wheelchair and tore the back of her leg open, bruised her wrists and put her in Tri care Toowoomba against our wishes, in the 4 days, my Mums sheets were never changed so her leaking leg was soiling the sheet, her dressing on her leg was changed once, when we went back to pick up a few of her belongings that was left behind, we were not treated very well at all because their cash cow was not coming back, one day after visiting Mum, we went to leave and they were playing bingo in the hallway, there seems to be no recreation room, if anyone totally dislikes their beautiful parents then this would be the place to put them.

    Nina Bradshaw
    Nina Bradshaw
     · 29/10/2020

    I have both my parents living at Tricare Toowoomba in a companion room. They are very settled and happy, love the care they get from all the staff, the activities and the food. They don't want to be anywhere else. I have found the property nice and clean, uncluttered, welcoming for everyone (including the family dog), well maintained outdoor garden areas, and the staff are like family taking an interest in my parent's lives and interests. Covid-19 restrictions are adhered to, which puts the family's mind at ease knowing my parents are safe and cared for during this time.

    Rooms & Pricing

    $300,000 - $425,000 · Concessional residents welcome

    Classic Single Dementia specific with Shared Ensuite1Shared0
    Classic Single Room with Shared Ensuite - Dementia Specific1Ensuite0
    Classic Single Room with Private Ensuite2Ensuite0
    Classic Single with Private Ensuite1Ensuite0
    Premium Single Room with Private Ensuite2Ensuite0
    Premium Single Room with Private Ensuite - Courtyard2Shared0
    Classic Companion Share Room with Shared Bathroom2Shared0
    Classic Companion Share Room with Shared Ensuite - Dementia Specific1Ensuite0

    About the Staff

    160
    160 mins
    All Care Staff
    42 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Lifestyle and Recreation

    The average resident at TriCare Toowoomba Aged Care Residence received 160 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 81% of their daily total care target of 198 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by TriCare Toowoomba Aged Care Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 90605597555

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited
    • 1 Year accreditation period

    Location

    15 Curzon Street Toowoomba 4350 Qld

    Questions

    What is the ACQSC star rating of TriCare Toowoomba Aged Care Residence?

    TriCare Toowoomba Aged Care Residence has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at TriCare Toowoomba Aged Care Residence?

    TriCare Toowoomba Aged Care Residence has 8 different types of rooms which range in price between $300,000 and $425,000 maximum refundable accomodation deposit.

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