The Pines Lodge Residential Care, managed by Southern Cross Care, features 144 well-maintained rooms each with an ensuite, built-in wardrobes, and reverse cycle air-conditioning. Located on Marion Road, the facility is conveniently positioned between the city and beaches, providing easy access to public transport.
Residents can take advantage of various amenities including a cafe, hairdressing and beauty therapy salon, a chapel, and landscaped gardens. Four dining rooms and a communal lounge area offer spaces for socialising and dining on chef-cooked meals tailored to individual needs. The facility hosts an active lifestyle program which includes activities like massages, exercise classes, and a men’s shed, alongside happy hour events. Pastoral care staff are also available for counselling and social support.
Top Rated Home in North Plympton
One of the top homes in North Plympton according to residents and Government service audits.
Categories
The Residents Experience rating shows what current residents at The Pines Lodge Residential Care think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.
Very bad staff
Seems like a nice residential care facility. There are alot of locked doors. Reminded me of Pentridge. Could use a larger car park too.
If I could rate them less I would. Had a staff member yell into my face and not social distance, all because my sister asked if we could get a little more time with our grandmother as they brought her out late. We asked and then had a staff member come out yelling at us, specifically she came up to me and yelled right into my face. I put in a formal complaint, which they then tried to ask to call, I asked for all responses to be by email. I then was told by multiple family members that the Head Manager called them to get my phone number off of them. We were given a half hearted apology after many weeks of no communication, which did not even have the staff member apologise. My partners grandmother also stayed there before moving to another home, after they would take hours to come to her when she would press the call button for help. I do not recommend sending your loved ones here.
Called in there yesterday as required a bathroom urgently. The staff member escorted me to and fro... just wanted to show that common kindness still exists in the community despite the events of the last two years . Can not thank you enough..
Amazing place, wonderfully friendly and efficient staff. Admin staff really helpful
Refundable Accommodation Deposit (RAD) is a lump sum accommodation deposit refundable at the end of stay.
No Accommodation fee for respite
You will only pay the Basic daily fee and may pay an additional services fee.
Concessional residents welcome
The Pines Lodge Residential Care supports eligible government funded residents with subsidised fees.
Types of staff employed
The average resident at The Pines Lodge Residential Care received 216 minutes of total daily care (107% target) from a combination of support workers, enrolled and registered nurses.
About the operator
Safety Checks
What is the ACQSC star rating of The Pines Lodge Residential Care?
This home has an overall ACQSC star rating of Good.
What is the price range of residential aged care at The Pines Lodge Residential Care?
The Pines Lodge Residential Care has 1 different types of rooms which range in price between $550,000 and $550,000 maximum refundable accommodation deposit.
Updated: 29 September 2024