Presbyterian Aged Care - Ashfield Reviews, Photos & Availability | Caring Co
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Presbyterian Aged Care - Ashfield

· 40 Charlotte Street Ashfield 2131 NSW

Residential aged care at Presbyterian Aged Care - Ashfield in Ashfield, New South Wales

  • Permanent
  • Respite
  • Dementia
  • About the home

    PAC Ashfield is an aged care home providing three levels of care in a village-like setting. The facility features communal lounges, paved courtyards with landscaped gardens, and a secure sensory garden for dementia patients, fostering a safe and free-moving environment.

    The home also includes a chapel with regular services and offers 24/7 access to experienced care staff and registered nurses. PAC Ashfield’s leisure and recreational programs are designed to support the social, emotional, spiritual, and physical well-being of residents. One significant advantage is that it offers all levels of care on-site, preventing the need for residents to relocate as their care needs increase.

    • Gardens
    • Outdoor courtyard
    • Onsite chapel
    • Organised activities

    Presbyterian Aged Care - Ashfield Rating

    Based on resident reviews and Government service audits.

    7.6
    Overall Score
    213
    Staffing Minutes
    1 Year Accreditation

    Presbyterian Aged Care - Ashfield Reviews

    8.2· Recommended by 77% residents

    Categories

    Staff8.3
    83%
    Home8.1
    81%
    Independence8.7
    87%
    Food6.3
    63%
    Kindness8.9
    89%
    Safety9.5
    95%

    The Residents Experience rating shows what current residents at Presbyterian Aged Care - Ashfield think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Anne Carroll
    Anne Carroll
     · 15/02/2022

    Possibly the worst place I have ever worked at. I started back in 2006 and left a month later. The bullying culture not to.mention racism, among the staff towards new staff is alive and well in this sub standard facility, especially the night staff. The treatment of the residents was disgusting, neglect, Old school methods of restraints were just for starters. If I could give this no rating, I would.

    Martin B
    Martin B
     · 06/12/2019

    Shocking and disgusting facility. My mother's clothes have gone missing so many times - have had labels placed on clothes and still they have gone missing. The food that is served is cold and have seen raw chicken served as well. It is reprehensible that a facility like this continues to operate and condone the abuse of elders!!

    Vivienne Pastor
    Vivienne Pastor
     · 26/09/2019

    My mum spent 2 1/2 weeks respite here. While many of the staff are very good at their job others are not as adroit. Mum didn’t seem to enjoy the food and I must say that what I saw did not look appetising. On the upside the facility was generally very clean. What was very frustrating was that mum lost several pieces of clothing including socks which were new. I had labelled the clothes with her name and my phone number and they still disappeared. It is not too much to expect that clothes are returned which are properly labelled.

    Pratek Automotive
    Pratek Automotive
     · 12/05/2018

    had a breakdown for these guys on the truck that wont start due to flat batteries, we notified Darren via text messages that staff was leaving the premises for their repairs, however when the truck was started and we tried to call Darren and mark on several occasions, even left a voice messages regarding the truck. due to no reply we returned back to our depot while the truck was still started for the batteries to charge, the charge rate was 29.2 volts at 1200rpm. we received a call from Darren and asking us when we will be at the site for the repairs and then only realizes the messages and missed calls. well we advised of what has happened but he insisted we didn't even went to the site at all and the trucks not repaired. we also advised him as we were not prepared for us to stay there till you call us back at 2:30pm in the afternoon when we did the work at 9:45am. he also received the text at 9:09am that someone is leaving the premises for the breakdown, however if you are not present there please advise or reply, none of these actions were taken form your side at all including your manager Mark who was left with several missed calls and voice mail messages. it was sad to read that Mark has taken this matter to social media and rate our review while he has not rated his service towards us and no care was shown for our several efforts to contact both Mark and Darren. We did not refuse to go back and re jump start the truck but you were not happy for the fee that needs to be paid again. your staff were given all evidence, pictures of the truck, true kilometers readings on the truck and the registration number, call logs. and if you still think we have not been to your premises and please think again i have given out these evidence yesterday and now on the social media since you took an option of giving us a bad review where clearly its your management at fault and Mark needs to fix this with his brillant. if you need to discuss this further please do not hesitate to call us on 02 96250072.

    Jason Wei
    Jason Wei
     · 26/05/2016

    Nice staff, very caring environment, big facility.

    Rooms & Pricing

    Refundable Accommodation Deposit (RAD) is a lump sum accommodation deposit refundable at the end of stay.

    Room Type
    Price
    Fairmont WingSingle room + ensuite
    $495,000
    David Gillies WingSingle room + ensuite
    $550,000
    Wandoona Wing - DementiaSingle room + ensuite
    $530,000
    Nursing Home - TripleShared room + shared bathroom
    $295,000
    Nursing Home - DoubleShared room + shared bathroom
    $345,000
    Nursing Home - SingleSingle room + shared bathroom
    $400,000

    No Accommodation fee for respite

    You will only pay the Basic daily fee and may pay an additional services fee.

    Concessional residents welcome

    Presbyterian Aged Care - Ashfield supports eligible government funded residents with subsidised fees.

    About the Staff

    213
    213 mins
    All Care Staff
    45 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Lifestyle and Recreation

    The average resident at Presbyterian Aged Care - Ashfield received 213 minutes of total daily care (112% target) from a combination of support workers, enrolled and registered nurses.

    Things to know

    About the operator

    • Operated by Presbyterian Aged Care
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 70282579844

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    40 Charlotte Street Ashfield 2131 NSW

    Questions

    What is the ACQSC star rating of Presbyterian Aged Care - Ashfield?

    This home has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Presbyterian Aged Care - Ashfield?

    Presbyterian Aged Care - Ashfield has 6 different types of rooms which range in price between $295,000 and $550,000 maximum refundable accommodation deposit.

    Updated: 5 October 2024