Mercy Place Dandenong Reviews, Photos & Availability | Caring Co
Australia > Victoria > Dandenong

Mercy Place Dandenong

· 82 Mccrae Street Dandenong 3175 Vic

Residential aged care at Mercy Place Dandenong in Dandenong, Victoria

  • Permanent
  • Respite
  • Dementia
  • About the home

    Mercy Place Dandenong provides a family-style living experience with households comprising up to 15 residents. Each household features its own kitchenette, dining, and lounge rooms, fostering a small community atmosphere. The facility offers various stylish room layouts equipped with modern amenities. Residents have access to a chapel, prayer and reflection rooms, and a café, enhancing the homely feel.

    Outdoor areas are easily accessible, and the location is close to churches and Dandenong Plaza shopping centre. An exclusive offer available until December 31, 2022, includes two weeks of free respite care when booking three weeks. Mercy Place Dandenong prioritizes creating a safe, comfortable, and welcoming environment for all residents.

    • Onsite chapel
    • Gardens
    • Nearby shops

    Mercy Place Dandenong Rating

    Based on resident reviews and Government service audits.

    7.7
    Overall Score
    181
    Staffing Minutes
    1 Year Accreditation

    Mercy Place Dandenong Reviews

    7.9· Recommended by 87% residents

    Categories

    Staff7.8
    78%
    Home8.2
    82%
    Independence7.3
    73%
    Food6.7
    67%
    Kindness8.2
    82%
    Safety9.5
    95%

    The Residents Experience rating shows what current residents at Mercy Place Dandenong think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Rachel Vassallo
    Rachel Vassallo
     · 18/02/2023

    My nana was very well looked after here. Great atmosphere and workers were great too. Nice gardens and recreational rooms.

    Mr. Smokey
    Mr. Smokey
     · 25/12/2022

    THE MOST DISGUSTING AGED CARE EVER - NICE BUILDING TO FOOL PEOPLE. ALWAYS LOW AND LAZY STAFF, CORRUPT MANAGEMENT - PSCHYO HEAD CHEF - BEN . THIS PLACE BULLY'S AND HARASS STAFF. THERE ARE ALWAYS FIGHTING HAPPENING IN THE KITCHEN. DONT SEND PARENTS HERE. ITS SHITT PLACE. NOBODY LIKES TO WORK HERE, NOT EVEN AGENCY STAFF. RUN AWAY FROM THIS.

    Anthony Biviano
    Anthony Biviano
     · 05/07/2022

    Patient care is poor. Apathetic staff, incompetant mangement are putting residents at risk.

    Lorne Schultze
    Lorne Schultze
     · 17/04/2021

    Nice new facilities. Staff very friendly.

    Michelle
    Michelle
     · 03/02/2021

    The home is clean, good food, lots of female workers but no males for the male residents for bathing. Once your loved one changes care you will find out the little truths. The theft of expensive clothes, it was unusual the residents didn't mix & stayed in their rooms providing a sense of loneliness & inadequate medical care and attention. Dad now requires a private doctor and rehabilitating our Dad from being provided unlimited amounts of alcohol and further damaging his liver. No podiatry or dental provided in 12 months. No medical information transferred to new home and refusal to do so unless you go through inconvenient request for information. Then to top it off a huge failure with continuing monthly DAP well after the resident has vacated. Try and communicate with management in getting that back. Keep every scrap of evidence.

    Rooms & Pricing

    $400,000 - $550,000 · 120 rooms · Concessional residents welcome

    Premier+1Ensuite16-18m2
    Deluxe1Ensuite16m2
    Superior1Ensuite18m²
    Premier1Ensuite18m2
    Deluxe+1Ensuite16-18m2

    About the Staff

    181
    181 mins
    All Care Staff
    22 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Enrolled Nurses
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Care Managers
    Allied Health Assistants
    Lifestyle and Recreation

    The average resident at Mercy Place Dandenong received 181 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 91% of their daily total care target of 200 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Mercy Aged and Community Care Ltd
    • Not for profit business
    • Is Commonwealth government subsidised
    • ABN: 77191901062

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    82 Mccrae Street Dandenong 3175 Vic

    Questions

    What is the ACQSC star rating of Mercy Place Dandenong?

    Mercy Place Dandenong has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Mercy Place Dandenong?

    Mercy Place Dandenong has 5 different types of rooms which range in price between $400,000 and $550,000 maximum refundable accomodation deposit.

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