Ferndale Gardens Aged Care Facility Reviews, Photos & Availability | Caring Co
Australia > New South Wales

Ferndale Gardens Aged Care Facility

· 33 Jersey Avenue Mortdale 2223 Nsw

Residential aged care at Ferndale Gardens Aged Care Facility in Mortdale, New South Wales

  • Permanent
  • Respite
  • Dementia
  • About the home

    Ferndale Gardens at Mortdale is a modern aged care home equipped with a range of amenities designed to offer comfort and convenience to its residents. The facility includes a coffee shop, gift store, private cinema, mini-golf, and a function room. Each resident room has a smart system to control the air-conditioning, and the rooms come with private ensuites, wall-mounted televisions, electric beds, and mini kitchenettes with bar fridges. All areas, including courtyards, balconies, and verandahs, are accessible to those with mobility aids. The decor features high-quality furniture maintained to a high standard, making it both functional and elegant.

    • Gardens
    • Onsite hairdresser
    • Specialised allied health services

    Top Rated Home in Mortdale

    One of the top homes in Mortdale according to residents and Government service audits.

    8.2
    Overall Score
    200
    Staffing Minutes
    3 Year Accreditation

    Ferndale Gardens Aged Care Facility Reviews

    8.8· Recommended by 83% residents

    Categories

    Staff9.0
    90%
    Home8.8
    88%
    Independence8.5
    85%
    Food7.8
    78%
    Kindness9.2
    92%
    Safety9.2
    92%

    The Residents Experience rating shows what current residents at Ferndale Gardens Aged Care Facility think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Vas Tseka
    Vas Tseka
     · 23/03/2023

    Horrible experience. The first red flag for us was when they had RHAT tests outside for visitors but no one could be bothered checking results and reception staff wearing a mask on their chin. * Breakdown of communication between day and night shift. *unprofessional attitude (rude) *Room not cleaned properly over a number of weeks *Trying changing the price by $80k from what we were first told to having to sign a contract Extremely misleading and unprofessional service. Had my father in a different nursing home between 2020-21 and the service was professional, clean, caring and communicated clearly. Had to place my mother at Ferndale and they were the only nursing homes locally that had available space and it was a completely different experience. We had to remove her from there due to the inconsistencies and lack of empathy/ support provided. They say all the right things but actions speak louder than words. Even one star is too much but they did feed her but left her in her room for hours to cry. One shift would tell us not to contact her until she settles, the other shift would call and question why we aren’t calling. Vey distressing experience for both mum and us.

    David Trent Brooks
    David Trent Brooks
     · 26/12/2022

    The staff on the ward are really nice, the food is decent and rooms are good. However I've taken off 2 stars because the ladies working on the front entrance are extremely rude and shouldn't be working near people, perhaps they would be better suited to working in the laundry.

    Robert Pearce
    Robert Pearce
     · 28/06/2022

    My family and I couldn’t have asked for better care from the staff at Ferndale. My mother was kept comfortable and as pain free as possible as she was slowly overtaken by a nasty cancer. The nurses all knew her name and kept on top of her deteriorating condition. I also noticed the long term residents were happy and well cared for. The in house kitchen provided tasty home style meals that were always served hot. Full marks to all of the caring staff at Ferndale. I have no hesitation recommending this facility for your loved ones. Regards, Robert Pearce.

    Amy Natalia
    Amy Natalia
     · 07/05/2021

    Very rude old lady at the door, was just doing a flower delivery to the reception. She rudely said things while I was waiting for the lady at reception. This was a very disturbing trip, never in my life have I experienced such rude encounter.

    Gregory Long
    Gregory Long
     · 04/08/2016

    I'm only visiting, but wow - if I end up in a nursing home then let it be here. Lovely staff and great facilities. ☺

    Rooms & Pricing

    $448,000 - $750,000 · 116 rooms · Concessional residents welcome

    A2ES - (LUXURY)1EnsuiteThe rooms are in Excess of 17.50 sq metres each.
    A1ES (PENTHOUSE)1EnsuiteThe rooms are in excess of 17.5 sq metres each.
    B1ES - (DELUXE)2EnsuiteThe rooms vary between 22.00 sq Meters to 27.00 .

    About the Staff

    200
    200 mins
    All Care Staff
    34 mins
    Registered Nurse

    Types of staff employed

    Dietetics
    Podiatrists
    Physiotherapists
    Registered Nurses
    Personal Carers
    Speech Pathologists
    Lifestyle and Recreation

    The average resident at Ferndale Gardens Aged Care Facility received 200 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 99% of their daily total care target of 203 minutes set by the Australian government based on the unique needs of their residents.

    Things to know

    About the operator

    • Operated by Aspic Holdings Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 45000851687

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited
    • 1 Year accreditation period

    Location

    33 Jersey Avenue Mortdale 2223 Nsw

    Questions

    What is the ACQSC star rating of Ferndale Gardens Aged Care Facility?

    Ferndale Gardens Aged Care Facility has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Ferndale Gardens Aged Care Facility?

    Ferndale Gardens Aged Care Facility has 3 different types of rooms which range in price between $448,000 and $750,000 maximum refundable accomodation deposit.

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